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Warranty Claim Procedure:
The best method for establishing warranty period is by
the original receipt. Also, register the Fountain online
at: www.de-icer.com.
Once the warranty coverage has been established, the
unit may be sent to any Kasco Authorized Repair Cen-
ter for evaluation and repair. Please call Kasco Ma-
rine at 715-262-4488 prior to shipping to receive any
updated information and/or Repair Form, then ship to:
Kasco Marine, Inc.
800 Deere Rd.
Prescott,
WI
54021
Attn:
Repairs
Or call Kasco Marine at 715-262-4488 to locate your
nearest Authorized Repair Center. You can also email
Kasco at [email protected].
Note: Only complete motor assemblies will be ac-
cepted for warranty repair. The power cord and all
other components must be returned with the motor
as originally assembled. Any missing parts will be
replaced at the customer’s expense and, if determined
to have caused the failure, could void the entire war-
ranty. Some parts are essential for structural support
during shipping and others, such as the power cord,
are essential to properly diagnose potential causes of
failure. It is not necessary to return the C-10, C-20,
fl oat, or dock mount with the motor assembly, unless
specifi cally asked to by a Kasco representative.
Please include the Repair Form received from Kasco
Marine or your local distributor with the shipment. If
no Repair Form is available, include your name and
physical address for return delivery of the repaired
unit and a daytime phone number and/or e-mail ad-
dress for correspondence regarding the warranty
claim.
Any expedited shipping method for the return of the
unit is at the customer’s expense. Kasco Marine will
return units repaired under warranty at our expense via
ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially
lower costs than replacement with new. Please ship
according to the instructions in the previous section.
Again, it is best to call ahead for updated information
and/or Repair Form.
Kasco Marine does estimates on repairs at the request
of the customer. The request for estimate should be
included in the letter that accompanies the returned
unit and must include a daytime phone number and/or
e-mail address. Estimate options are as follows:
We will contact the customer with a total after the unit
has been evaluated, but before the work is performed.
We will repair the unit only if repair costs are under a
stated dollar amount. Example: “Please repair if total
is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be de-
stroyed unless otherwise directed by the customer. If
the customer would like the unit returned, the unit will
be restored as closely as possible to the condition in
which it was received and shipped at the customer’s
expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the cus-
tomer and billed C.O.D. unless otherwise directed.
Kasco Marine also accepts Visa and MasterCard credit
card payments. Kasco Marine will call for credit card
information upon completion of the estimate at the
customer’s request.
All other warranty and repair inquiries should be di-
rected to Kasco Marine, Inc. at 715-262-4488 or
[email protected]
Maintenance Recommendations
Under No Circumstances should anyone enter
the water while a De-icer is operating. Turn Off and
Disconnect electrical power prior to any Maintenance
or Servicing
RCD (Residual Current Device) or GFCI are a safety
feature that can also alert you to electrical leaks
in the equipment. It is extremely important to test
the GFCI upon installation, each reinstallation, and
monthly thereafter to ensure proper operation. If you
have repeat, consistent trips on your ground fault,
the equipment should be disconnected and removed
from the water. The power cord should be inspected
for damage and you should call a Kasco Marine
