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9: Problem Solving
If any problems are not solved with these solutions, contact us or an
authorised repair centre.
Fault Symptom
Causes / Solutions
Smokemeter fails to zero
Perform “ZeroChek”
Dirty lens or measurement tube -
may require cleaning
Smokemeter does not respond
to exhaust smoke
Probe not inserted.
Ultra clean engine not triggering
peak test – adjust trigger
Loss of Communication
between handset and base
unit
Flat battery in handset or base
unit – change handset & charge
base
Bluetooth out of range. Will
require restart to re-establish
Cable has become disconnected
(if in use)
No Printout
Will only print following peak test
Check printer alignment
Change printer batteries
Not charging
Ensure base switch in on position
Check charging indicator is
flashing
Check supply light on mains
charger
Smokemeter fails to warm up
Connect to external supply
Lens “sooting” up
Vehicle exhaust very dirty
remedial action required