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flowIQ® 3100 TECHNICAL DESCRIPTION
Kamstrup
A/S • Technical Description • 5512
-1242_N1
_GB •
10.2019
65
23
Troubleshooting
The meter has been constructed with a view to quick and simple installation as well as long and reliable operation
at the consumer. The meter housing is hermetically closed and any repair requires that the sealing is broken.
Therefore, repairs must be carried out by Kamstrup A/S.
Should you, however, experience an operating problem with the meter, the table below can be used for
troubleshooting.
Before sending us the meter to be repaired or checked, please use the error detection table below to help you
clarify the possible cause of the problem.
24
Disposal
Kamstrup A/S holds an environmental certification according to ISO 14001, and as part of our environment policy
we use materials which can be recovered environmentally correct to the greatest possible extent.
• Disposal by Kamstrup A/S
Kamstrup A/S accepts worn-out meters for environmentally correct disposal according to previous agreement. The
disposal is free of charge to the customer, except for the cost of transportation to Kamstrup A/S.
• The customer sends for disposal
The meters must not be disassembled prior to dispatch. The complete meter is handed in for approved
national/local disposal. Enclose a copy of this page in order to inform the recipient of the contents.
• Disposal by the customer himself
The meters should be disassembled as described below and the separate parts handed in for approved destruction.
The batteries must not be exposed to mechanical impact and the lead-in wires must not be short-circuited during
transport.
Also see table next page.
Symptom
Possible reason
Proposal for correction
No display function
(empty display)
Battery flat
Send the meter to Kamstrup A/S
Info code DRY flashes in the
display
The meter is not water-filled
Air the installation. The info code disappears
when the meter is water-filled
Info code RADIO OFF flashes in
the display
The meter is still in transport
mode with the built-in radio
transmitter turned off
The radio switches on and the info code
disappears when the first ½ liter of water
has run through the meter
Info code REVERSE flashes in the
display
The meter is mounted with
water flow in the wrong
direction
Mount the meter in accordance with the
flow arrow on the side of the meter case