PK3512_09_07 • REMOTE ACCESS CONTROLLER - 660G
16
The following sections show basic troubleshooting for some
common problems that may occur during installation. Each
section relates to a specific type of problem, namely:
• Power Troubleshooting
• Keypad Troubleshooting
• External Inputs Troubleshooting
• Locking Device Troubleshooting
• Relay Expansion Board Troubleshooting
• Programming and Auditing Troubleshooting
For detailed assistance, please contact Technical Support as
indicated at the start of this manual.
6.0 Annex C Quick Troubleshooting Guide
Symptom
Action
No LED, No sound when key is pressed
- Verify that the RAC 660G is powered.
- Verify the wiring to the keypad
Test sequence (#, 0, *, 9, 8, 7, 6, 5,
- Verify the wiring to the keypad
4, 3, 2, 1,) not accepted
Code not accepted.
- Verify that the RAC 660G controller is active: the Access (D43) LED should
blink. If not, reset the RAC 660G Controller: press the Reset switch (SW1) or
disconnect and reconnect the power.
- Verify the wiring to the reader.
- Verify that the 660G is programmed (LED D41 should be on), If not, program it.
- Re-program the RAC 660G.
1. Power Troubleshooting
2. Keypad Troubleshooting
Symptom
Action
All controller board (B) LEDs are OFF
- Verify that the RAC 660G controller is connected properly to the power adaptor
as per Annex A, Table 1.
- Verify that AC power is active for the wall mount power adaptor.
- If qualified, with a multi-meter verify that 12VDC is present across J16-1 and
J16-2 with the power adaptor connected and AC power turned on.
Symptom
Action
Request to Exit does not work
- Verify that the REX LED (D33) on the RAC 660G controller turns on when the
button is pressed. If not, verify the wiring to the Request to Exit button.
- Verify that the wires are connected to the normally Open and Common
contacts of the request to Exit Button.
Remote Unlock does not work
- Verify that the Remote Unlock LED (D36) on the RAC 660G controller turns
on when the button is pressed. If not, verify the wiring to the Remote Unlock
button.
Key Override does not work
- Verify that the key override LED (D40) on the 660G controller turns on when
the key override is activated. If not, verify the wirring to the key override.
3. External Inputs Troubleshooting