22
7 Troubleshooting
7 Troubleshooting
Problem
Cause/Result
Action
Coffee only comes out in drips
when it is being prepared.
Coffee or ground coffee
has been ground too finely
and is blocking the
system.
T
Set the grinder to a coarser setting
or use coarser ground coffee (see
Chapter 2 ‘Preparation – Adjusting
the grinder’).
The Water Tank symbol
M
lights
up even though the tank is full.
The water tank float is
trapped.
T
Descale the water tank (see
Chapter 5 ‘Maintenance –
Descaling the water tank’).
The
;
and
_
symbols flash
alternately.
The system must be filled
with water.
T
Fill the water tank (see Chapter 1
‘Preparing and using for the first
time – Filling the water tank’).
T
Touch the
;
or
_
symbol.
The system fills up with water.
Grinder is making a very loud
noise.
There are foreign objects
in the grinder.
T
Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
When the ENA is switched on,
the Cleaning symbol
L
flashes
for 5 seconds. The machine then
switches off.
If the machine was
exposed to the cold for a
long period of time,
heating is disabled for
safety reasons.
T
Warm the machine at room
temperature.
When the ENA is switched on,
one of the symbols (other than
L
) flashes for 5 seconds. The
machine then switches off.
–
T
Contact customer support in your
country (see Chapter 11 ‘JURA contact
details / Legal information’).
E
If you were unable to solve the problem,
contact customer support in your country
(see Chapter 11 ‘JURA contact details / Legal
information’).
