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-Clear the cache of your web browser or try a different web browser, and try logging in again.
-Disable the firewall of your device, and try logging in again.
-If the problem persists, reset your router and follow the setting again.

Q6: An IP address conflict message appears on the computer after it is connected to the router.
What should I do?

A6: Try the following:
-Ensure that there is no other DHCP server in your LAN or that the other DHCP server is disabled.
-Verify that the IP address of your router is not used by another device in your LAN. The default
access address of the router is

router.juplink.com

-Ensure that the static IP address assigned to the computer in your LAN is not used by other
devices.
-Reboot your router and check again.

Q7: I forget the login password of the router. What should I do?

A7: Try resetting the router and logging in to the router's setting page to set the password again.

Q8: Why cannot my phone or computer find the 5GHz signal?

A8: Try the following:
-Only devices supporting 5GHz signal can find and connect to the 5GHz network. Some
computers support connecting to 2.4G only.
-Access the router’s setting page and confirm that both wireless bands have been turned on.
-Change wireless

Work Mode

to

802.11b/g/n/ac

in

Basics Wireless Setting

page.

Q9: How to connect to Xfinity cable Modem?

A9:

①

Connect to the Wi-Fi network of the router and log in to the web management page at

router.juplink.com

②

Tap or click

Network

on top menu.

④

Tap or click

WAN Setting

.

⑤

Select

PPPoE

in

Addressing Type

.

⑥

Enter the User Name and Password of your Internet Service Provider (ISP).

⑦

Click

Apply

.

Q10: How to change the DNS servers on the router?

A11:

①

Log in to the web management page at

router.juplink.com

②

Tap or click

Basics

on top menu.

③

Tap or click

WAN Setting

.

④

Select

Static

in

IPv4 Address Type

, and then you can set DNS manually.

⑤

Enter

Subnet Mask

information.

⑥

Enter

Default Gateway

.

⑦

Enter the primary DNS server you want to use.

⑧

Enter the secondary IPv4 DNS server you'd like to use.

⑨

Click

Apply

.

Note: Please contact your Internet Service Provider (ISP) to obtain detail DNS information.

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Содержание RX4-1800

Страница 1: ......

Страница 2: ... Set Up the Router as an Access Point Bridge Mode 17 4 4 Set up an IPv6 Internet Connection 18 Guest Network 19 5 1 Create a Network for Guests 20 Security Set 21 6 1 WAN Access Control 22 6 2 Wireless Access Control 26 6 3 Management device access list 28 6 4 URL filter control 29 6 5 Parent Control 30 6 5 Device Access Control 31 VPN Server 32 7 1 L2TP VPN 33 Customize Your Network Settings 34 8...

Страница 3: ...d wireless settings 48 8 13 Use Repeater to Extend Network 51 8 14 AP mode Bridge mode 52 8 15 WAN settings 53 Manage the Router 56 9 1 Upgrade the Firmware 57 9 2 Restore Default Setting 58 9 3 Change the Login Password 58 9 4 System Log 59 9 5 Set up System Time 60 9 6 Set the Router to Reboot Regularly 60 9 7 Set Backup Restore 61 FAQ 62 FCC statement 65 ...

Страница 4: ...ates are the physical rates derived from IEEE Standard 802 11 specifications Actual wireless data throughput and wireless coverage are not guaranteed and will vary as a result of network conditions client limitations and environmental factors including building materials obstacles volume and density of traffic and client location Use of MU MIMO and 1024 QAM requires clients to also support those f...

Страница 5: ...5 Chapter 1 Get to Know About Your Router This chapter introduces what the router can do and shows its appearance It contains the following sections Product Overview Panel Layout ...

Страница 6: ...ile boosting widespread coverage throughout your home and the built in Ethernet ports supply high speed connection to your wired devices 1 2 Panel Layout 1 2 1 Front View LED Status Indicators Solid on in red The router system is starting or failed to connect to the network Flashing in green The router is performing WPS or Mesh negotiation Solid on in green The router has been successfully connect...

Страница 7: ...n for about 5sec to start the WPS negotiation process of the router Reset To reset the router LAN 1 4 To connect to wired devices such as computers switches etc WAN Port To connect this router to the Internet POWER To connect to the power cord ...

Страница 8: ...8 Chapter 2 Connect the Hardware This chapter contains the following sections Position Your Router Connect Your Router ...

Страница 9: ...nternet connection is through an Ethernet cable directly from the wall instead of through a DSL Cable Satellite modem connect the Ethernet cable to the router s WAN port and then follow step 3 to complete the hardware connection 1 Connect the modem to your router s WAN port with an Ethernet cable 2 Power on the modem and then wait about 2 minutes for it to restart 3 Connect the power adapter to th...

Страница 10: ...outer through this method Note WPS is not supported by iOS devices The WPS function cannot be configured if the wireless function of the router is disabled Also the WPS function will be disabled if your wireless encryption is WEP Please make sure the wireless function is enabled and is configured with the appropriate encryption before configuring the WPS ...

Страница 11: ...11 Chapter 3 Log In to Your Router ...

Страница 12: ...rnet Explorer Mozilla Firefox or Apple Safari Follow the steps below to log in to your router 1 Set up the TCP IP Protocol in Obtain an IP address automatically mode on your computer 2 Open browser and Visit 192 168 4 1 or router juplink com Note If the login window does not appear please refer to the FAQ Section You can also scan the QR code recommended to enter the settings page ...

Страница 13: ...SP information built in automates many of the steps and verifies that those steps have been successfully completed Furthermore you can also set up an IPv6 connection if your ISP provides IPv6 service It contains the following sections Manually Set Up Your Internet Connection Set Your Wireless Network Set up the Router as an Access Point Bridge Mode Set up an IPv6 Internet Connection ...

Страница 14: ...on If you don t know how to choose the way to connect please check with your ISP for the internet access method before setting 4 1 1 DHCP 4 1 2 PPPoE If you select PPPoE enter the Username and Password provided by your ISP PPPoE users usually have DSL cable modems Note If you forget your Username or Password follow the suggestions below Consult ISP and obtain username and password Use an Ethernet ...

Страница 15: ...onding fields After finishing modifications and clicking Next you will jump to the Set Your Wireless Network page Note You can take a screenshot to keep this information for the next time or for others to use Then click OK button The router will reboot and reconnect to your device in about 30 seconds ...

Страница 16: ... Your Wireless Network 4 2 1 Modify your Wi Fi Network Name SSID Password Wi Fi password It is recommended to select Unify 2 4GHz 5GHz for a better wireless network experience 4 2 2 Configure your Login Password ...

Страница 17: ...ase complete the following settings 1 After disconnecting the WAN port on the router connect a device such as a PC or phone to your Juplink router and launch a web browser Then log in to your router 2 Click Basics WAN WAN Mode Link Mode Select Bridge from Link Mode drop down list Then click Apply to finish your setting 3 Connect the router to your existing wired router via an Ethernet cable See fi...

Страница 18: ...types IPv6 Auto Configured IPv6 Static 4 3 1 IPV6 Auto Configured DHCPv6 1 After logging in to your router click Basics WAN IP Mode and select IPv6 from the drop down list Then set IPv6 Address to Auto Configured or DHCPv6 2 Click Apply button to finish your setting 4 3 2 IPV6 Static 1 After logging in to your router click Basics WAN IP Mode and select IPv6 from the drop down list Then set IPv6 Ad...

Страница 19: ...allows you to provide Wi Fi access for guests without disclosing your main network When you have guests in your house apartment or workplace you can create a guest network for them It contains the following section Create a Network for Guests ...

Страница 20: ...r click Basics WAN Guest Network 2 Set your Guest Network s Wi Fi name and Key Also you can modify Authentication Mode WPA PSK WPA2 PSK is recommended 3 Click Save to finish your setting Now your guests can access your guest network using the SSID and password you set ...

Страница 21: ...ecurity Setting You can ensure appropriate internet access for everyone with Parent Control and keep your network secure with WAN Access Control It contains the following sections Firewall Wireless Access Control Management device access list URL filter control Parent Control Device Access Control ...

Страница 22: ... to your router click Basics Security Firewall Note This feature is enabled by default and the initial state is Low Also this mode provides low level conventional protection and the protection rules cannot be customized 6 1 2 Firewall Setting Medium After logging in to your router click Basics Security Firewall and select Medium from Firewall Level drop down list Then click Apply to finish your se...

Страница 23: ...s mode provides the highest level of network protection which may affect the normal use of the network especially some software that requires the use of specific network ports Please clarify the port usage before customizing the rules If the network cannot be used normally after the setting is completed please go to the network security page and change the Firewall Level to Medium or Low ...

Страница 24: ...select High from Firewall Level drop down list Then click Apply 2 After filling in the necessary information click Add in Firewall exception rules page If it affects your normal use and needs to close this rule click the Remove button next to the corresponding rule The following figure shows an example of the rules ...

Страница 25: ... to finish your setting 2 After filling in the necessary information click Add in Firewall exception rules Note Set your protocol filtering rules to block IP and its protocol packets derived from the LAN side If it affects your normal use and needs to close this rule click the Remove button next to the corresponding rule See the following figure for an example of the rules ...

Страница 26: ...r router click Basics Security Wireless Access Control Select the wireless name you want to be set from SSID drop down list and enable this function 2 Select Black List or White List and click Save Take black list settings as an example Click Add from List in the Device list page to display the device that has been connected to this Wireless network Select Action and click Add to finish your setti...

Страница 27: ...nually Obtain the MAC address of the device you do not want to access the specified SSID from the product label or product description After enabling Wireless Access Control click Add Manually Enter the prepared MAC address Then click Add to finish your setting Then devices in the device list will not be allowed to access this SSID If you want to restore connection permissions for this device clic...

Страница 28: ...accidentally delete all the management devices please press the RESET button and hold for 5 seconds to restore factory settings All device management is based on MAC address There are two ways to get the MAC address in the device interface of the homepage from product label or product description The following is an example of adding a Note7Pro mobile phone to the manager list Now the device has b...

Страница 29: ... to your router click Basics Security URL filter control Note URL filter type defaults to Black List Mode You can change it in the URL filter type drop down list 2 Click Add at the bottom of the URL filter control page fill in the target URL in the URL address field and click Add to finish your setting Now the blocked URL appears in the list page If you want to un filter this website click Remove ...

Страница 30: ... MAC address of the connected device from the Device page 2 After logging in to your router click Basics Security Parent Control If you want to cancel the management authority of this device click Remove button next to the corresponding rule Note Only devices that have previously been connected to your router s network are listed in the Device page If you are unable to find the device you want to ...

Страница 31: ...device you want to manage You can get the MAC address of the connected device in the Device page 2 Select the control mode from Access Control Mode drop down list and click Save to finish your setting 3 Add your device s MAC address If you want to cancel the management authority of this device click Delete button next to the corresponding rule ...

Страница 32: ...te Networking Server allows you to access your home network in a secured way through internet when you are away from home The chapter describes how to set up VPN connection in L2TP connection mode L2TP VPN Use L2TP VPN to Access Your Home Network ...

Страница 33: ...vider based on the L2TP protocol Note VPN user name password server address protocol type and other information need to be obtained from the VPN service provider The server address can be domain name or IP address which is provided by the service provider Optional After completing the VPN setup you can manage your VPN network by Intelligent VPN Streaming ...

Страница 34: ...atures It contains the following sections QoS DHCP Static IP Assignment Address reservation LAN Port Forwarding MDZ UPnP DDNS Mesh Wireless Roaming Setting One Key Physical Examination LAN Settings Dual Band Integration Advanced wireless settings Use Repeater to Extend Network AP mode Bridge mode WAN settings ...

Страница 35: ...2 Under Router speed limit click Set Speed Limit and fill in the maximum upload and download speed you want to set in the corresponding fields Click Apply to finish all your settings 3 If you want to modify the speed limit click Set Speed limit to modify the limit values and click Apply to finish your setting Note If set to 0 the network speed of the device will not be restricted ...

Страница 36: ...Limit and fill in the maximum upload and download speed you want to set in the corresponding fields Then click Apply to finish your setting 3 If you want to modify the speed limit click Set Speed limit to modify the limit values and click Apply to finish your setting Note If set to 0 the network speed of the device will not be restricted ...

Страница 37: ...ended to connect the device to the router first so that it is convenient to obtain the MAC address of the device 8 2 1 DHCP Static IP Assignment Add by List 1 After logging in to your router click Advanced DHCP 2 Click Add by List and select the device whose IP needs to be fixed from the list Then click Add to finish your settings Note If you want to modify the settings click Remove button next to...

Страница 38: ...e MAC address of the device you want to assign IP address 2 Click Add Manually and fill in this device s MAC address and IP address Then click Add to finish your settings Note If you want to modify the settings Click Remove button next to the corresponding rule ...

Страница 39: ...rectly from the external network 1 After logging in to your router click Advanced Application 2 Click Add button 3 Fill in the Protocol Internal IP Address and Internal Port and select Protocol Type from the drop down list Note If you want to modify the settings click Delete button next to the corresponding rule ...

Страница 40: ...dvanced Application 2 Enable DMZ and fill in your device s IP address Note Ensure that the target device has been assigned with an IP address before use It is recommended to be used with IP address reservation 8 5 UPnP UPnP Universal Plug and Play is the universal plug and play protocol which is the architecture for realizing peer to peer network connection between computers and intelligent electr...

Страница 41: ...n account and apply for a domain name on the service provider s official website through the built in DDNS operator The user and password are those provided by the operator the host name is the domain name applied from the operator the mandatory check is the time when domain name and WAN port IP are forced to be updated If there is no special requirement it is recommended to use the default config...

Страница 42: ...the setting is complete By now the mesh network is established and can be used normally Note If you want to continue adding mesh devices get another RX4 1500 router to build the mesh network Press the WPS button on the new device and the main router in the mesh network for at least 5 seconds and wait for the mesh network to complete Devices that log in through the mesh network can only access the ...

Страница 43: ...e state diagram as follow Note After successful pairing you can only log in to the main router no matter how the device is connected to the router Generally signal strength higher than 50 can be acceptable If it is lower than 74 please adjust the placement of the device ...

Страница 44: ... settings according to your actual situation if necessary default values are recommended Note If the modifications make the network messed up try Reset to restore to factory default settings 8 9 One Key Physical Examination This function is used to detect network settings Note Click To Repair button will jump directly to the wireless setting page ...

Страница 45: ... After logging in to your router click Basics LAN LAN IP Configuration Manually set IP address as the following format 192 168 0 XXX XXX is any number of 2 254 and leave the Subnet Mask as the default setting Then click Save to finish your settings 2 You need reconnect the router and enter the address you set to log in to the setting page instead of the default 192 168 4 1 8 10 2 DHCP Server Setti...

Страница 46: ...config 2 Turn on Enable Prefix static and fill in Prefix setting It is recommended to keep Preferred LifeTime and Valid LifeTime as the default values 3 Before setting use the ifconfig command to view the IP address obtained in SSH and write down the prefix For example if you get 2001 250 ffff 8000 e6f4 feff fe00 1122 3344 64 the prefix is 2001 250 ffff 8000 64 You can add any hexadecimal characte...

Страница 47: ...o differences of terminal devices there may be some problems such as the network may be interrupted for a short time when the signal source is automatically switched or even the line may be dropped 1 After logging in to your router click Basic Wireless Enable Dual Band Integration 2 Click Save to finish your setting Note We recommend only modifying SSID Name and Password and keeping other settings...

Страница 48: ...n Note After wireless function is disabled at both bands you can enable it by connecting the LAN port of the router and accessing this setting page again or resetting the router 8 12 2 Change Wireless Network Name SSID and Wireless Password 1 After logging in to your router click Basic Wireless 2 Set your SSID Wi Fi name and Key Wi Fi password and click Save button Then you can reconnect your wire...

Страница 49: ...s the new modes 8 12 4 Change Wireless Working Mode 1 After logging in to your router click Basic Wireless 2 Change wireless Working Mode from the drop down list Note Some wireless network cards may be outdated When connecting to an 802 11ax wireless router there may be compatibility problems Please go to the corresponding manufacturers official websites to download the latest drivers If a device ...

Страница 50: ...nded 4 You can select the bandwidth of the selected channel from Bandwidth drop down list for the wireless network 20MHz 40MHz 80MHz is recommended for 5G and 20MHz for 2 4G 5 You can change the wireless transmit power from Signal Strength drop down list according to your need ...

Страница 51: ...ick the Relay Setup button to enable the repeater function in the pop up window 3 Select Enable Sync with gateway suggest Note After repeater mode is enabled it will automatically start searching for surrounding Wi Fi signals The search time is about 10 seconds If the signal you want to expand is not found in the list please move your device and retry the function ...

Страница 52: ...established in 2 minutes After that you can enjoy the extended Wi Fi 8 14 AP Mode Bridge Mode 1 After logging in to your router click Basics WAN 2 Select Bridge from Link Mode drop down list and click Apply to finish your settings Note In bridge mode all devices connected to this router are managed by the uplink router If you have multiple APs and want unified management for seamless roaming it is...

Страница 53: ...ick Basics WAN 2 Select PPPoE IPoE default from Connection Type drop down list Connection Type IPoE mode Connection Type PPPoE mode Note Please check with your ISP for the internet access method before setting 8 15 2 Change IP Mode Set IPv4 and IPv6 according to your needs 1 After logging in to your router click Basics WAN 2 Select IPv4 or IPv6 from IP Mode drop down list ...

Страница 54: ...54 3 Set IPv4 IPv6 Address type IPv4 DHCP default IPv4 Static IPv6 AutoConfigured default IPv6 DHCP ...

Страница 55: ...nd DNS independently After clicking Apply the router will reboot automatically Please try reconnecting after 1 minute If DNS is not specified the device s DNS is automatically obtained You can modify the DNS settings according to your need or ISP s instructions ...

Страница 56: ...w you the configuration for managing and maintaining your router It contains the following sections Upgrade the Firmware Restore Default Setting Change the Login Password System Log Set up System Time Set the Router to Reboot Regularly Set Backup Restore ...

Страница 57: ...ile name including extension name of the file 9 1 1 Manual Upgrade 1 Download firmware to your common folder 2 After logging in to your router click the round icon in the upper right corner of the page 3 Click the gray field of Please select firmware in the pop up window to navigate to the location where the firmware file is saved 4 Select the firmware file and click Upgrade Then your router will ...

Страница 58: ... Restore Default Setting page 3 Wait a few minutes for the router to reset and reboot Note During the resetting process do NOT power off the router 9 3 Change the Login Password The account management feature allows you to change your login password of the web page 1 After logging in to your router click Basics Security 2 Set your password under Modify Password 3 Click Apply button and then use th...

Страница 59: ...ve the selected level will be recorded For the display level all events equal to or above the selected level will be displayed 9 4 1 Enable and set log mode 1 After logging in to your router click Basics System 2 Enable Log Settings and select Log Level and Display Level from drop down lists Then click Save log Settings 3 You can click View Log to view system records 4 Refresh Download Clear Log c...

Страница 60: ... Server Second NTP Time Server and Time Zone from the drop down lists 3 Click Save Button to finish your settings 9 6 Set Router to Reboot Regularly Rebooting the router can free up system resources that are no longer in use You can choose to reboot the router at a specified time so that the router can run in the best state 1 After logging in to your router click Basics System 2 Click Timed Reboot...

Страница 61: ... Set Backup Files 1 After logging in to your router click Basics System 2 Click Create Backup button and a configuration file will be created and saved in the root directory of your phone or computer 9 7 2 Restore from Backup Files 1 After logging in to your router click Basics System 2 Click Restore from Config button select configuration file restored earlier and click Restore Now button Note Th...

Страница 62: ...Check on the settings page for restrictions and blacklist Reboot the router and connect again Reset the router and set up again Q4 Why router and mobile get strong signal but low speed A4 Try the following Enter the router s setting page and verify that your router hasn t connected any device from unknown access Check the surrounding wireless signals If there are too many wireless signals switch t...

Страница 63: ...ind the 5GHz signal A8 Try the following Only devices supporting 5GHz signal can find and connect to the 5GHz network Some computers support connecting to 2 4G only Access the router s setting page and confirm that both wireless bands have been turned on Change wireless Work Mode to 802 11b g n ac in Basics Wireless Setting page Q9 How to connect to Xfinity cable Modem A9 Connect to the Wi Fi netw...

Страница 64: ...lowing steps Using an Ethernet cable connect your Windows device to a LAN port on the back of your AX router Launch a web browser and visit https downloadcenter intel com product 59485 Wireless Networking Download the latest wireless network adapter driver for your network adapter After installing the latest driver your device should be able to recognize your 11ax router s wireless network Q13 How...

Страница 65: ...he equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced Radio TV technician for help This device is restricted to be used in the indoor Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that m...

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