Juniper Care Plus – Service Description Document – October 2010
Users need to operate and maintain successful networks. The following criteria apply to the training credits
usage:
o
Juniper Networks Credits can be used for publicly available open enrolment instructor-led, private
or onsite training and E-Learning courses and certification exam vouchers only.
o
Juniper Networks Credits are redeemable at Juniper Networks Education Centers or any
participating Juniper Networks Authorized Education Center (JNAEC) worldwide.
o
Juniper Networks Credits are valid for ONE (1) year from the purchase date of the Juniper
Networks Care Plus contract. The courses chosen must begin before the credits expire.
o
Unused JTC’s are not redeemable.
The End User is entitled to 100 training credits if the pricing band purchased is band 1, band 2 or band 3 and 200
training credits if the pricing band purchased is band 4, band 5 or band 6. . If pricing is custom, then the training
credits will be custom per contract.
3.5. Consulting Credits
Under the Services, Juniper Networks makes available to the End User the number of Consulting Credits
calculated below. Consulting Credits will be applied against any of set of pre-packaged network optimization
consulting services offerings (“Consulting Services Offerings”), each of which has assigned to it a set number of
Consulting Credits.
Juniper reserves the right to modify, add or delete Consulting Services Offerings at any time; provided, however,
that any such change shall have no effect on Consulting Services Offerings that an End User has ordered prior to
the effective date of such change.
The End User can choose from a menu of pre-set services that include the following:
•
Standard
Offering
o
Configuration Analysis and Change Review
o
Design
Change
Review
o
Feature Rollout and Change Review
o
Network Change Plan Review
o
Implementation
Support
o
Product Issue Impact Review
o
Software Upgrade Recommendation and Review
o
Product Health Check
•
Access to Subject Matter Expert (Q&A): answer End User’s questions related to the standard offerings
The End User will be entitled to five (5) Consulting Credits if the Care Plus pricing band purchased is 1, 2 or 3,
and ten (10) Consulting Credits if the Care Plus pricing band purchased is 4, 5 or 6. If the pricing is custom, then
the quantity of Consulting Credits will be customized per contract. To take advantage of these Consulting Credits
they must be consumed no later than the expiration date of the one year term of the Care Plus contract.
The actual delivery time required is subject to End User specific requirements and Juniper Networks resource
availability. End User and Juniper Networks will coordinate and agree on scheduling promptly after End User
requests the particular Consulting Services.
End Users will have the option to purchase additional consulting Credits in blocks of 10. The credits can only be
used for services on the menu. Once purchased, such additional Consulting Credits are valid until 12 months from
the date of purchase. Consulting services credits unused at the expiration of that period expire.
990332 – October 2010
Juniper Networks, Inc.
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