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Juniper Care Plus – Service Description Document – October 2010 

 

Below is an overview of each service: The following are the available services on the consulting credit menu and 
the number of days required:  

(For additional details, please see the Service Description documents for each service)  

Configuration Analysis and Change Review 

Juniper Networks Configuration Analysis and Change Review service provides consultative review and analysis 
optimizing End User’s network configuration leveraging a Juniper Networks engineers’ detailed understanding of 
End User’s network along with their expertise regarding the Juniper Networks products. Juniper engineers will 
discuss the End User’s requirements in detail and apply best-practices and Juniper methodology to analyze the 
configuration and features with a focus on scalability, resilience, and efficiency.  

Number of Consulting Credits required: 2.5 Credits 

Design Change Review  

Juniper Networks Design Change Review service provides consultative review and recommendations for 
improving and optimizing certain aspects of the End User’s existing detailed design plan for their network 
modifications. Leveraging Juniper engineers’ experience and knowledge of the End User’s network architecture, 
this service offering enables the End User to get validation from Juniper experts before making changes to the 
network. 

Number of Consulting Credits required: 5 Credits 

Feature Rollout and Change Review 

Juniper Networks Feature Rollout and Change Review service provides consultative review and 
recommendations for planned feature introductions to help them determine the optimal rollout plan. Juniper 
engineers will work with them to understand the End User’s priorities, requirements, and goals. By applying and 
understanding the End User’s network topology, product configurations, feature requirements, and strategy, the 
Juniper engineer will provide detailed analysis and recommendations that proactively identify risks to help 
minimize potential service disruption when the implementation plan is carried out.  

Number of Consulting Credits required: 5 Credits 

Product Issue Impact Review 

Juniper Networks Product Issue Impact Review service provides a detailed review on hardware and software 
bugs found in the field that match the End User’s network profile to help them determine the potential impact and 
risk for their network.   

Number of Consulting Credits required: 4 Credits 

 

Network Change Plan Review 

Juniper Networks Network Change Plan Review service reviews the End User’s network change plans and 
provides recommendations for optimizing process based on known best practices. Network change plans may 
include software/hardware upgrade implementation plan and new feature implementation plan with which them 
need assistance.    

990332 – October 2010 

Juniper Networks, Inc. 

Page 7 of 10 

 

Содержание JUNIPER CARE PLUS - SERVICE DESCRIPTION DOCUMENT 10-2010

Страница 1: ...2 2 Eligibility and Purchasing 2 3 Service Features and Deliverable Description 2 3 1 Service Manager 2 3 2 Expert to Expert Access 3 3 3 Service Insight 3 3 4 Training Credits and Webcasts 5 3 5 Cons...

Страница 2: ...er Networks products under Juniper Care Support Services contract and who register with the Juniper Networks Customer Service Center CSC The Services cover only Juniper Networks products for which End...

Страница 3: ...to identify repeat tactical hardware software or operational issues Coordinate with Juniper Networks support organizations and the End User to identify corrective actions on the products and make tra...

Страница 4: ...Manager Quarterly Business Review meeting Service Insight will provide notification on Critical and Major bugs that meet the following criteria 1 Have a Workaround Service Restoration OR 2 Are fixed...

Страница 5: ...os Space Bug DB EOL EOS DB Juniper Backend Support System Show matching PR s Show EOL status Service Insight Service Now and Service Insight are required to deliver the services above and the service...

Страница 6: ...such change shall have no effect on Consulting Services Offerings that an End User has ordered prior to the effective date of such change The End User can choose from a menu of pre set services that...

Страница 7: ...experts before making changes to the network Number of Consulting Credits required 5 Credits Feature Rollout and Change Review Juniper Networks Feature Rollout and Change Review service provides consu...

Страница 8: ...provide recommended actions or workarounds to help the End User minimize the risk and improve their network performance Number of Consulting Credits required for one time Product Health Check 5 Credi...

Страница 9: ...that the End User s employees interfacing with Juniper End User Support Teams may be required to undergo the Juniper recommended training conducted by Juniper or Juniper Networks Authorized Education...

Страница 10: ...services purchased and in use by the End User Services shall be delivered remotely from an authorized Juniper location unless stated otherwise End User named contacts who can open cases with Expert to...

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