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ENGLISH
33
TROUBLESHOOTING
Problem
Description
Cause
Action
The pool is
not round
when filled
The pool is
oval or
rectangular.
The pool
appears to
slope to one
side or the
depth is
uneven.
Creases in the bottom
were not smoothed out
sufficiently before filling.
The side wall was not
properly pushed
outwards before filling.
This is causing the top
ring to be outside the
side wall of the pool.
The pool is standing on
uneven or sloping
ground.
Empty out the water,
leaving 2
–3 cm in the
bottom. Smooth out as
many creases as
possible.
Empty out the water,
leaving 2
–3 cm in the
bottom. Push out the
side wall until it is
outside the top ring all
the way around the
pool.
Make sure the ground
is flat and horizontal
and that there are no
bumps or tufts of grass
under the pool.
Coloured
water
The water
turns blue,
black or brown
the first time
chlorine is
added.
The chlorine is oxidizing
minerals in the water.
This is not unusual.
Adjust to the
recommended pH
level.
Run the filter pump
until the water is clear.
Regularly clean the
filter pump cartridge.
Particles
suspended
in water
The water is
unclear or
cloudy.
The water is hard (pH
level too high).
Insufficient chlorine in the
water.
Contaminants in the
water.
Swimmers have not
cleaned their feet before
getting in the pool.
Adjust the pH level.
Ask your pool
accessories retailer for
information about
correct water
treatment.
Add chlorine to the
correct level.
Clean or replace the
filter cartridge.
Clean feet with a
garden hose before
getting into the pool.
Low water
level
The pool is
losing water all
the time.
Hole in the liner.
Hole in a water pump
hose.
Hose clamps leaking.
Evaporation (only in hot
weather).
Locate the damage and
repair with kit provided.
Repair or replace the
hose.
Tighten all clamps.
Cover the pool when
not in use.
Algae
Greenish
water.
Green, brown
or black spots
on the liner.
The pool
bottom feels
slippery and/or
the water
smells
unpleasant.
Algae.
Apply shock
chlorination. Check the
pH level and adjust
according to
recommendations from
your pool accessories
retailer.
Gently scrub or
vacuum the liner.
Frequently check and
adjust the chlorine
level.