19
Something Not Working
Please carry out the following checks before contacting your local Service Force agent.
IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by
incorrect use or installation, a charge will be made even if the appliance is under guarantee.
During machine operation it is possible that the
red
Start/Pause pilot light flashes, one of the following alarm
codes appears on the display and some acoustic signals sound to indicate that the machine is not working:
-
E10
: problem with the water supply
-
E20
: problem with water draining
-
E40
: door open
Once the problem has been eliminated, press the
Start/Pause
button to restart the programme. If after all checks,
the problem persists, contact your local Service Force Centre.
Symptom
The machine does not start
Solution
●
The door has not been closed.
(
E40
)
●
The plug is not properly inserted in the power socket.
●
There is no supply at the socket.
●
The main fuse or the fuse in the plug has blown.
●
The
Start/Pause
button has not been pressed.
●
The
Delay start
option has been selected.
●
The
Child lock
option has been enabled.
The machine does not fill
●
The water tap is closed.
(
E10
)
●
The filter in the inlet hose is blocked.
(
E10
)
●
The inlet hose may be squashed or kinked.
(
E10
)
●
The door has not been closed.
(
E40
)
The machine fills then empties
immediately
●
The end of the drain hose is too low.
●
The end of the drain hose is submerged in water.
●
There is no vent in the end of the drain hose.
The machine does not empty
and/or does not spin
●
The drain hose may be squashed or kinked.
(
E20
)
●
The
Rinse hold
option has been selected.
●
The drain pump may be blocked.
(
E20
)
●
The
None
option has been selected
●
The drainage system pipes are blocked.
●
An option which make the programme to end with water left in the
tub, has been selected.
There is water on the floor
●
Too much detergent or unsuitable detergent has been used (creates
too much foam).
●
Check whether there are any leaks from the inlet hose fittings. It is not
always easy to see this as the water runs down the hose; check to see
if it is damp.
●
The inlet or drain hose may be damaged or not securely positioned.
●
The cap on the emergency emptying hose has not been replaced after
cleaning the filter.
Unsatisfactory washing results
●
Too little detergent or unsuitable detergent has been used. An
insufficient amount of detergent leaves the laundry looking grey and
causes lime scale to form.
●
Stubborn stains have not been treated prior to washing
●
The correct wash programme/temperature has not been selected.
●
Too much laundry has been placed in the drum.
