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Bullfrog Spas Owner’s Manual
TROUBLESHOOTING GUIDE
The following guide was prepared to assist you in solving
simple problems with your spa. If the problem with your
spa cannot be solved after following these procedures,
please contact your authorized Bullfrog Portable Spa
Dealer.
PROBLEM:
Control Panel displays an error message
such as one of the following:
"
OHH
", "
OH5
", "
ICE
",
"
SnA
", "
Snb
", "
Sn5
", "
HFL
", "
LF
", "
drY
" or "
dr
".
Cause:
For causes and solutions, see “Diagnostic
Messages" under "OPERATION" in this Owner's Manual
for the Control System installed on your spa.
PROBLEM:
Control Pad and spa equipment do not
operate.
Cause: 1.
No electrical power to spa.
Solution:
A. Reset or turn on the GFCI circuit breaker.
B. Have a qualified electrician check your electrical
service.
Cause: 2.
The 30-Amp (20-Amp on Standard Control Sys-
tem/BULF20) fuse in the Control System has blown.
Solution:
Contact your authorized Bullfrog Portable Spa
Dealer.
PROBLEM:
GFCI Breaker Repeatedly Trips.
Cause: 1.
Improper wiring to spa or GFCI breaker is de-
fective.
Solution:
Consult with electrician.
Cause: 2.
Defective component on spa.
Solution:
Contact your authorized Bullfrog Portable Spa
Dealer.
PROBLEM:
Spa pump turns off during operation.
Cause: 1.
Automatic timer has completed its 30 or 120
minute cycle.
Solution:
Turn on the pump at the Control Pad.
Cause: 2.
Pump has overheated due to vents in
equipment door being blocked.
Solution:
Clear items away from vents in equipment
door.
Cause: 3.
The pump motor is defective.
Solution:
Contact your authorized Bullfrog Portable Spa
Dealer.
PROBLEM:
Spa will not heat.
Cause: 1.
Slice Valve is partially or fully closed.
Solution:
Open Slice Valve and secure with Valve
Keeper.
Cause: 2.
Thermostat on Control Pad has been turned
down.
Solution:
Adjust thermostat to desired temperature
setting.
Cause: 3.
High Limit sensor has tripped.
Solution:
Touch any button on the Control Pad to
reset High Limit.
Cause: 4.
Heating System is defective.
Solution:
Contact your authorized Bullfrog Portable
Spa Dealer.
PROBLEM:
Spa Light does not work.
Cause: 1.
Light bulb has burned out.
Solution:
See "Light Bulb Replacement" in this Owner's
Manual.
Cause: 2.
Lighting System is defective.
Solution:
Contact your authorized Bullfrog Portable
Spa Dealer.
PROBLEM:
Spa pump will not turn on, creates
burning smell when running, or makes excessive
noise when running.
Cause:
Pump motor is defective.
Solution:
Contact your authorized Bullfrog Portable
Spa Dealer.
PROBLEM:
Jets surge on and off.
Cause:
Water level in spa is too low.
Solution:
Adjust water level to any point between the
two water level indentation marks on the back wall of
the filter/skimmer cavity.
