47
GETTING HELP
You can get help from the troubleshooting section, FAQ or Customer Support on our website.
Troubleshooting Section in this User’s Guide
Please refer to the Troubleshooting section first, as it contains some of the most common problems
that users encounter.
Website FAQ
Please visit our website at www.jenoptik-camera.com to view the Frequently Asked Questions (FAQ).
Website Customer Support
If the problem you are encountering is not listed in the FAQ section, please send us an email through
our web site by clicking on Contact Us.
If you have questions concerning the operation of the camera or software installation, please have the
following information ready before you contact us:
Camera Information:
Computer Information:
Name of camera model:
Operation System:
Camera Serial Number:
Computer Maker and Model:
Exact
Error
Message
Received:
For ArcSoft Technical Support on Photo Editing Software, please contact:
In the USA and Canada
China
ArcSoft,
Inc. ArcSoft
Beijing
Co.,
Ltd.
46601 Fremont Blvd.
No. 6 South Capital Gym Road
Fremont, CA 94538
Beijing New Century Hotel Office
Tel: (510) 440-9901
Building, #1060
Fax: (510) 440-1270
Beijing 100044, China
E-mail: [email protected]
Tel: 8610-6849-1368
Fax:
8610-6849-1367
E-Mail:[email protected]
Japan
Europe
ArcSoft Japan
Unit 14, Shannon Industrial Estate
9F, 1-21-9, Higashi-Gotanda,
Shannon, Co. Clare, Ireland
Shinagawa-ku,
Tel:
+353
(0)
61-702087
Tokyo 141-0022, Japan
Fax: +353 (0) 61-702001
Tel:
+81-3-5795-1392
E-Mail:
Fax: +81-3-5795-1397
E-Mail: [email protected]
Taiwan
Latin
America
(local
call
only)
ArcSoft Inc. Taiwan Branch
Tel (Brazil): 00817-200-0709
Tel: +886 (0) 2-2506-9355
Tel (Chile): 800-202-797
Fax: +886 (0) 2-2506-8922
E-Mail: [email protected]
E-Mail: [email protected]
APPENDIX