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Customer Services and Warranty

63

13 Customer Services and Warranty

This section provides a description of customer services 
available through JDSU (including returns policies and 
procedures) and warranty information. 

13.1 Customer Service (Standard Services) 

Customer Service accompanies the sale of every JDSU 
product. Customer Service services include: 

Technical Assistance (Business Hour) 
Instrument Repair (Under Warranty Repair, 
Calibration Services, and Upgrade Services) 
Immediate Return Authorizations 

13.2 Technical Assistance

Expert business hour technical support is included with your 
product. Please reach the technical support organization in 
your region:
North America:
866-228-3762 x 2300
Europe, the Middle East & Africa:
49-7121-86-1345
E-mail: [email protected]

13.3 Repair, Calibration and Upgrades

Our service centers provide repair, calibration, and upgrade 
services for JDSU equipment. JDSU understands the impact 
of equipment down time on operations and is staffed to 
ensure a quick turnaround. Available services include the 
following: 

13.3.1

Repair 

All equipment returned for service is tested to the same 
rigorous standards as newly manufactured equipment. This 

Содержание ValidatorPRO-NT, Cu

Страница 1: ...User s Guide ValidatorPRO NT Cu www jdsu com know ...

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Страница 3: ... 6 Setup Menu 19 6 1 Display Contrast 20 6 2 Shutdown Timeouts 21 6 3 Date Time 22 6 4 Localization 23 6 5 Calibration Zero Length 24 6 6 Other Settings 24 7 Properties Menu 27 7 1 Battery Info 28 7 2 Product Version 29 7 3 Memory Usage 30 7 4 Support Info 31 8 File Management Menu 33 8 1 Job Manager 34 8 2 Copy Move Utility 35 9 Auto Test Menu 37 9 1 Cable Test Schedule 38 9 1 1 Viewing Test Resu...

Страница 4: ...over Ethernet PoE 54 11 2 Port Discovery 55 11 3 Wired Network Tests 57 11 4 Layer 2 Discovery Protocols 60 12 WEEE Directive Compliance 61 13 Customer Services and Warranty 63 13 1 Customer Service Standard Services 63 13 2 Technical Assistance 63 13 3 Repair Calibration and Upgrades 63 13 3 1 Repair 63 13 3 2 Calibration 64 13 3 3 Factory Upgrades 64 13 3 4 Equipment Return Instructions 64 13 4 ...

Страница 5: ...ments report on the signal time delay between pairs that can impact Ethernet data transmission The ValidatorPRO NT Cu also provides continuity testing that detects opens shorts miswires split pairs reversals and high resistance faults while accurately measuring distance to faults and total cable length The ValidatorPRO NT Cu includes a comprehensive set of features for testing a network s active n...

Страница 6: ...ay to see the network architecture and a way to document moves adds and changes It is strongly recommended that ValidatorPRO NT Cu units be registered at www jdsu com know register Once registered updated firmware and Plan Um software can be downloaded from the Validator Resource Center ...

Страница 7: ...ote identifiers TP311 coax TP312 RJ45 TP314 RJ11 and KP420 master kit Identifies cable termination on active Ethernet ports with hub flash Measures Power over Ethernet PoE voltage and current Performs port discovery to detect advertised Ethernet speed and displays capabilities of network devices Pings network devices to verify connectivity to active equipment Includes Plan Um software to create ne...

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Страница 9: ...About Your ValidatorPRO 5 2 About Your ValidatorPRO NT Cu 2 1 Main Unit Features Figure 2 1 Main Unit Features ...

Страница 10: ...nce for the highlighted cable 5 Quit Key exits the current selections or moves backup in the menu sequence 6 Select Key enables editing of currently highlighted field or activates the next level into the menu navigation sequence 7 Arrow Keys are used for navigation of the active selected field on the current menu 8 Context Sensitive function keys enable the soft keys which appear on the bottom of ...

Страница 11: ... Telephone Jack RJ11 6 Position 6 Conductor 6P6C modular connector USOC Wiring 13 Coaxial Cable Connector Male F Connector Coaxial Cable Interface 16 USB Client Port For future use 17 DC Power Connector For connection to external power supply 18 Battery Li ion rechargeable battery NT93 19 Battery Lock Sliding lever to secure battery 20 USB Host Port USB 2 0 host connector for external flash memory...

Страница 12: ...About Your ValidatorPRO 8 2 2 Remote Unit Features Figure 2 2 Remote Unit Features ...

Страница 13: ...te When selected the battery capacity is shown 4 Battery State Indicator Shows percentage of battery charge remaining A LOW indication indicates the battery must be recharged immediately 5 Data Jack RJ45 8 Position 8 Conductor 8P8C modular connector T568A B Wiring 6 Telephone Jack RJ11 6 Position 6 Conductor 6P6C modular connector USOC Wiring 7 Coaxial Cable Connector Male F Connector Coaxial Cabl...

Страница 14: ... universal AC adapter charger units Two 30 48 cm 1 ft patch cables with RJ45 connectors Two sacrificial cables for RJ45 mod plug One sacrificial coupler F jack to F jack USB drive including Plan Um cabling installation and planning software user guide product manual and ValidatorPRO NT Cu firmware Deluxe carrying case 100 speed certified cable labels One 12V vehicle charger ...

Страница 15: ...maining charge is displayed in 10 steps The battery icon changes from green to amber when the battery reaches approximately 30 of its charge capacity When the battery is low the battery icon will change to red and begin to flash An audible warning tone will sound when the battery reaches low to notify the user that in approximately three minutes the ValidatorPRO NT Cu will power down automatically...

Страница 16: ... middle of the day The lithium ion batteries for ValidatorPRO NT Cu can be used and stored in locations that do not exceed 122 degrees Fahrenheit 50 degrees Celsius or 32 degrees Fahrenheit 0 degrees Celsius limits If the ValidatorPRO NT Cu senses an out of range condition while charging it displays Hot or Cold below the battery symbol and suspends charging The remote flashes the charging light ra...

Страница 17: ...nd custom cable types can be used Once the job file is created in Plan Um it can be transferred or saved to the USB thumb drive from the PC and then opened on the ValidatorPRO NT Cu The cable test schedule will be available in the auto test menu Cables can then be tested using the auto test function Tests performed on specific cable types will be determined by the cable definition Once all tests a...

Страница 18: ...Integration with Plan Um Software 14 Please refer to the auto test menu section for further details ...

Страница 19: ...le to USB thumb drive Open job file on ValidatorPRO NT Cu can chose to transfer job file to ValidatorPRO NT Cu internal memory first or to simply open direct from USB thumb drive Use cable test schedule to run auto tests on cables Save job file to USB thumb drive Transfer job file to PC and open with Plan Um Print reports ...

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Страница 21: ...n to the previous menu The top left section of the display identifies the current screen Pull down selection menus are available in most views For example in the cable test schedule it is possible to change the cable type being tested For pull down menus the SELect key is used to select the field and activate the pull down menu The arrow keys are then used to highlight a specific choice Finally th...

Страница 22: ...presses of the QUIT key Save Job saves the current job This is particularly useful if the auto save function has been turned off and a job needs to be saved partway through the cable test schedule The currently active job file is always displayed in the top left corner of the display Job Manager and Copy Move Utility provide a shortcut to these two File Management Utilities Take Screenshot saves t...

Страница 23: ...tions such as Display Contrast the internal time clock English or Metric units the displayed language Shutdown Timeouts perform Response Tests and turn on Auto Save Most of these functions can be set once and left alone unless a specific change is desired Figure 6 1 Setup Menu ...

Страница 24: ...datorPRO NT Cu main unit allows contrast settings for different environments Use the F1 soft key to increase the contrast for a dark environment or F2 soft key to decrease the LCD contrast in a bright environment Figure 6 2 Display Contrast ...

Страница 25: ...d reset the timer The operating system timeout will cause the unit to shut down in any mode but tone generator The tone generator timeout will cause the unit to shut down when in tone generation mode Click the down arrow on each drop down dialog box and select the number of minutes desired before each function turns off Press Accept and then press Set F1 to initiate your selections and return to t...

Страница 26: ...he drop down dialog boxes select the current year month day hour and minute Press Accept to select your choice and move to the next field Press Set F1 to confirm your choices and return to the Setup Screen Figure 6 4 Real Time Clock ...

Страница 27: ...sing the drop down dialog box select Metric or English units to report length measurements Press Accept Do the same for the language selection Press OK to confirm your choice and return to the Setup screen Figure 6 5 Localization ...

Страница 28: ...e user to be able to turn on and off the cable frequency response attenuation tests that are run during an auto test In addition the user can turn on and off the auto save performed after each cable is tested Finally the user can select what format screen shots are saved in Using the drop down dialog box next to the label Perform Response Tests select Yes or No to turn on or off the cable frequenc...

Страница 29: ...ain menu screen There are three different results that are generated and graphs plotted during a cable frequency response attenuation test Near end Crosstalk NEXT echo return loss response and channel response These tests are un calibrated approximations of the cable s attenuation and should be used for reference only Figure 6 7 Other Settings ...

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Страница 31: ...s buttons that contain information regarding the state of charge associated with the battery product revision levels available free space on the internal memory JDSU support information and credit information for language translations Figure 7 1 Properties Menu ...

Страница 32: ... also includes a Reset Charge RST CHRG F1 soft key The purpose of this function is to reset the charge cycle when you change out the battery You can also start a new charge cycle by disconnecting the AC adapter momentarily The battery from the remote can be placed into the main unit and its properties can be viewed NOTE For additional power and battery information see the Battery and Power Managem...

Страница 33: ...mber for warranty registration appears only on the rear decal for the unit and is not electronically stored in the unit Should you require technical assistance you may be asked to refer to this screen to confirm current product revision information This screen will also be important in managing product upgrades and updates VAL_valapp shows the revision of TUI firmware installed Figure 7 3 Product ...

Страница 34: ... includes an internal memory and a USB thumb drive for transferring job files to and from the ValidatorPRO NT Cu The memory usage screen can be used to view the amount of available memory for either internal or external memory Figure 7 4 Memory Properties ...

Страница 35: ...Properties 31 7 4 Support Info The Support Screen displays Technical Support contact information Figure 7 5 Support Info ...

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Страница 37: ...b Manager and the Copy Move Utility Note that external USB flash drives should be inserted and removed from the Start screen to ensure they are recognized by the ValidatorPRO NT Cu Otherwise the external storage location may not be visible in the following menus Figure 8 1 File Management Menu ...

Страница 38: ... Cu and are on the internal or external memory Highlight a job name and press the Open F1 soft key to select an existing job to test or edit the job information using the Auto Test menu functions Other function keys allow the job file to be copied renamed or deleted Job files can also be opened from the Auto Test Job Utilities menu Figure 8 2 Job Manager ...

Страница 39: ...plate files to from the internal memory It is also useful for copying or moving screen shots and power meter or Wireless NT only CSV results files from the internal memory to an external USB thumb drive Use the left and right keys to move between the table and the memory location selection box Once in the memory location selection box select the up and down arrows and the ACCPT key are used to sel...

Страница 40: ...es from selected memory location to other memory location MOVE F2 Move selected files from selected memory location to other memory location SEL ALL F3 Selects all files UNSEL F4 Deselects all selected files You can individually select files by using the SEL button and Up and Down keys ...

Страница 41: ...is the simplest way to create a Cable Test Schedule and enter Site Information Tester Information and Custom Cable Definitions If it is desired to create or edit this information on the ValidatorPRO NT Cu the Auto Test menu allows this Figure 9 1 Auto Test Menu The most common workflow is to open a job file from the USB thumb drive using Job Utilities then use the cable test schedule to run tests ...

Страница 42: ... Test Result If the cable has not been tested a question mark will be displayed in the Result column Figure 9 2 Cable Test Schedule To test a cable on the list highlight the Cable ID you wish to test Attach that cable to the appropriate connector on the main unit Attach the remote unit to the other end of the cable you wish to test With the remote connected to the cable the test function can be st...

Страница 43: ...g cables using the alphanumeric keypad Results allows results of cable tests to be viewed on the ValidatorPRO NT Cu Please see the following section for more details on viewing test results Page up and page down can be used instead of the up and down arrows to allow for quicker scrolling through long cable test schedules Sort allows the cable test schedule to be sorted by any of the five columns S...

Страница 44: ...thernet cables the results show include Expected and measured wiremap Length Skew SNR BERT The page up and page down soft function keys F1 and F2 are used to change between summary wiremap results and detailed results The response RESP soft function key F3 can be used to view the cable frequency response plot data From the cable frequency response screen press the QUIT key to return to the test re...

Страница 45: ...ssociated with the currently open job By highlighting and selecting a field you can update or change the information in each field i e Job ID Contact name etc Press Accept to accept the changes that were made and exit that field To save text press Menu scroll to Save Job and press Select Figure 9 4 Site Info ...

Страница 46: ...Selecting the Contractor Info button displays the Contractor Information associated with the currently open job Information on this screen can be added or changed in the same manner as on the Site Info screen Figure 9 5 Tester Information ...

Страница 47: ...d cable types loaded into the ValidatorPRO NT Cu from the current job and what auto tests will be performed for the cable type The soft keys F1 thru F3 allow for adding editing and deleting cable information Note that only custom cables can be deleted or modified Figure 9 5 Custom Cable Definition Data Cable ...

Страница 48: ... New Job The new job utility allows a new job file to be created on either the internal or external memory specify a file name and specify a TuT template file to be used for the new job 9 5 2 Open Job The open job utility provides access to the Job Manager where job files can be opened copied renamed and deleted The Job Manager is also accessible from the file management menu More information on t...

Страница 49: ...te from open job file The template name and memory location can be specified 9 5 4 Save The save utility saves the current job 9 5 5 Save As The Save As utility allows the open job to be saved with a different name The memory location can also be specified Figure 9 8 Save As ...

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Страница 51: ...ives access to individual tests that can be performed on Data Phone and 2 wire cables The tests that can be performed for each selected cable type are listed on the Manual Test screen for that type Manual Tests cannot be saved Figure 10 1 Manual Cable Test Menu ...

Страница 52: ...ts check cables for correct wiremap length Skew and Signal to Noise Ratio Bit Error Rate Tests BERT can be performed to ensure the cable can carry 1000BASE T Gigabit Ethernet signals It is also possible to send tone over the cable and trace cables to active devices with hub flash Figure 10 2 Manual Data Cable Test Menu ...

Страница 53: ...plit pairs to be correctly identified the F4 softkey should be used to select if the cable is Screened or Unshielded Twisted Pair The soft function keys available vary based on the type of remote being used Figure 10 3 Manual Data Cable Test Results Length Constant is used for length measurement and is adjusted in 1pF increments by pressing the up and down arrow keys The displayed cable length is ...

Страница 54: ...re test screens 10 1 2 Hub Flash Hub flash sends an intermittent link signal to flash the link status light on Ethernet equipment A specific data rate or Any can be selected to have the hub and the ValidatorPRO NT Cu auto negotiate the speed Pressing the F1 soft key starts this test Figure 10 4 Hub Flash ...

Страница 55: ...wired to the USOC 3 pair standard for pin numbering and pairing The test shows opens shorts and length of the run The wiremap and length measurements are displayed 10 3Two Wire Cables 2 wire cables are tested for wire map and length Tone can also be sent over the cable ...

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Страница 57: ...lity of wired Ethernet IP networks The five tests are 1 Power over Ethernet 2 Port Discovery 3 Layer 2 Discovery Protocols 4 Wired Network Tests To run network tests select Network Tests from the Start Menu then select the appropriate network test with the arrow keys and press SELect Figure 11 1 Network Tests Main Screen ...

Страница 58: ... Cu proceeds to initiate IEEE802 3af PoE protocol to activate test and report whether PoE is found at the far end the Power Source the type and mode of PoE polarity and wiring e g 1 2 pair positive and 3 6 pair negative and whether it meets the IEEE802 3af PoE standard pass or fail Both the PoE voltage and current will be reported after the test Figure 11 2 Power over Ethernet ...

Страница 59: ...acy phantom power as appropriate If the voltage pattern is unknown the port pin conditions are reported If no telephone or voltage sources are found ValidatorPRO NT Cu attempts an Ethernet link If a link is found information about the link is displayed Identifies the Ethernet connection Speed linked at 10 100 or 1000 Megabit Type of link MDI MDI X or Auto MDI MDI X Advertised Speeds of the connect...

Страница 60: ...layed Speed testing as well as placing tone on a cable is performed in the Manual Test mode of the ValidatorPRO NT Cu only If a remote is not found a one ended test for shorts and split pairs is run and the results are reported If the results appear to be un powered Ethernet equipment that is reported as well To run Port Discovery tests select Port Discovery from the Network Tests menu and connect...

Страница 61: ...rPRO NT Cu s assigned address and the addresses of the router gateway and DNS server plus the net mask are obtained automatically from a DHCP server and the values displayed on the ValidatorPRO NT Cu Press select button on Get IP Parameters to start the DHCP request process The Ping Tool soft key F3 only shows on the IP address screen once valid DHCP information or manual IP addresses are configur...

Страница 62: ... MY IP address entered is not in use already The Ping Targets must be set manually To change the IP targets press the Targets soft key F4 and edit these fields as necessary using the keypad Backspace F1 and Delete F2 soft keys The www com soft key F3 is used as a shortcut to add the common www prefix and the com suffix to an entered name Pressing the F3 soft key would change JDSU to www jdsu com W...

Страница 63: ...our other user defined targets Press the Ping soft key to start the ping operation of up to seven IP addresses simultaneously Press Quit to stop the Ping test The ValidatorPRO NT Cu will issue a DHCP release request to the DHCP server when in DHCP mode You can increase the length of the data packet used to ping by highlighting the target IP Address and using the right arrow key to highlight the wo...

Страница 64: ...dcast messages select Network Tests from the Start menu then select L2 Discovery Protocols from the Network Tests menu Next connect a patch cable from the ValidatorPRO NT Cu main unit s network port to the Ethernet interface to be monitored for L2 discovery protocols L2 discovery protocol information automatically displays and a message Reading L2 Discovery Packets from Network appears on the scre...

Страница 65: ... all waste equipment and batteries returned are reused recycled or disposed of in an environmentally friendly manner and in compliance with all applicable national and international waste legislation It is the responsibility of the equipment owner to return equipment and batteries to JDSU for appropriate disposal If the equipment or battery was imported by a reseller whose name or logo is marked o...

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Страница 67: ... Authorizations 13 2Technical Assistance Expert business hour technical support is included with your product Please reach the technical support organization in your region North America 866 228 3762 x 2300 Europe the Middle East Africa 49 7121 86 1345 E mail nettechsupport jdsu com 13 3Repair Calibration and Upgrades Our service centers provide repair calibration and upgrade services for JDSU equ...

Страница 68: ...3 3 Factory Upgrades Any unit returned for a hardware feature enhancement will also receive applicable product updates and will be thoroughly tested ensuring peak performance of the complete feature set 13 3 4 Equipment Return Instructions Please contact your regional Technical Assistance Center to get a Return or Reference Authorization to accompany your equipment For each piece of equipment retu...

Страница 69: ...the package and ship it prepaid and insured to JDSU 13 4Warranty Information JDSU guarantees that its products will be free of all defects in material and workmanship This warranty extends for the period of 12 months for test instruments and 3 months for cables from date of manufacture or purchase proof of purchase required All products deemed defective under this warranty will be repaired or repl...

Страница 70: ...www jdsu com know Document Information Doc 21160445 Revision 000 English ...

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