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replace the cable.
Generic problems
The receiver port used for connection is not in
Command mode.
Connect your receiver and a computer using a free
port and start NetView.
Change the Input for the port used for connection
to “Command”.
The receiver does not lock on to satellites for a long
period of time.
See “Managing Receiver Options” for details on
how to check current options.
Order a new OAF with the desired options activated
to enable or extend validity of the corresponding re-
ceiver options. Contact your dealer or visit the JAVAD
GNSS website for details.
Refer to the NetView Software Manual for a detailed
description of options.
The receiver tracks too few satellites
The elevation mask value is too high (above 15 de-
grees).
Lower the elevation mask. See “TriPad
Configuration” for information on setting the eleva-
tion mask.
The measuring is conducted near obstructions
(tree canopy, tall buildings, etc.).
Check that the Multipath Reduction boxes have
been enabled.
Connect your receiver and a computer using a free
port and start NetView.
Click enable Multipath reduction and click Apply.
Move to an area free of obstructions, if applicable.
The receiver cannot obtain Code Differential and/
or RTK solutions.
Incorrect Base coordinates entered
Specify the correct coordinates for the Base station
using NetView or another suitable field data collec-
tion software.
The receiver is not configured as a Base or Rover.
If the receiver should function as a Base, ensure it
has the proper configuration.
If the receiver should function as a Rover, ensure it
has the proper configuration.
The corresponding receiver options may be dis-
abled or expired.
See “Managing Receiver Options” for details on
how to check current options.
Order a new OAF with the desired options activated
to enable or extend validity of the corresponding re-
ceiver options. Contact your dealer or visit the JAVAD
GNSS website for details.
Refer to the NetView Software Manual for a detailed
description of options.
There are not enough common satellites. In order
to obtain a fixed solution, the Base and Rover should
track at least five common satellites.
Ensure that both the Rover and Base receivers use
the same, and updated, almanac.
Check the elevation masks of the Rover and Base
receivers; they should be the same. See “TriPad
Configuration” for information on setting the eleva-
tion mask.
A discrepancy exists between the differential stan-
dards used at the Base and Rover receivers. Ensure
the Base and Rover receivers use the same correc-
tions input/output format:
Connect your receiver and a computer and start
NetView.
Click and the Ports tab. Use the same input/output
format for both receivers.
Poor satellite geometry (PDOP/GDOP values are
too high).
Conduct your measuring when PDOP values are
low.
The elevation mask is above 15 degrees.
Lower the elevation mask.
The transmitting and/or receiving antenna may be
improperly connected.
Check that the radio modem’s antenna is securely
and properly connected to the antenna connector.
Check that the radio modem’s antenna is undam-
aged. If damaged, contact your JAVAD GNSS dealer to
replace the antenna.
The specified baud rate is incompatible with the
baud rates the receiver supports.
The baud rate is the rate at which the receiver
transmits differential messages to the receiver and
vice versa. Change the baud rate to that which your
receiver supports.
The Base and Rover receivers use different radio
link parameters.
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