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Jason International, Inc.  •  

 

501.771.4477  

 

 

 

Page 24 of 25

 

 

 

 

Customer Service :  800.255.5766 

Copyright © 2018 Jason International, Inc.

TROUBLE SHOOTING GUIDE

If you believe the unit to be within the warranty period, you must contact Jason Customer Service: 1-800-255-5766 with 
the bath’s Product and Serial numbers before work is started.  These numbers can be found on the label on the front page 
of this manual and also adhered to the underside of the bath above the equipment.

ALL WARRANTY REPAIRS MUST BE AUTHORIZED BY JASON BEFORE WORK IS STARTED.

FOR SERVICE, ALWAYS CONTACT YOUR DEALER OR AUTHORIZED SERVICE CENTER.

WARNING:

 Always turn off power at the main electrical service panel when servicing the bath

ALL SYSTEMS

SYMPTOMS

POSSIBLE CAUSES

RECOMMENDED ACTION

System fails to operate

a.  No power to the motor or control 

box

b.  Motor is not plugged into control 

box

c.  Keypad is disconnected

a.  Reset circuit breakers and GFCI if 

tripped. Check fuses and replace if 
bad. Check voltage at motor when 
control is on. If no voltage, control 
is defective.

b.  Make sure plug is fully inserted into 

the control box outlet.

c.  Check and reconnect if necessary.

Equipment does not manually shut 
off.

a.  Control defective

a.  Refer to installer/dealer.

Equipment shuts off by itself or before 
set time elapses.

a.  Motor overheated and thermal 

protection device deactivated 
motor. (Possible low voltage)

b. GFCI 

tripped.

c.  Water level fell below 

recommended level (Signature)

a.  Make sure motor has sufficient 

ventilation, clear any obstructions 
and allow motor to cool down.  
Check service and wire size.

b.  Refer to Jason Customer Service
c.  Fill to recommended level above 

the jets.

Circuit breaker trips repeatedly

a.  Defective breaker
b.  Short circuit between the bath and 

the breaker box.

c.  Other items are connected to the 

same circuit.

a. Replace 

breaker

b.  Refer to installer/dealer.
c.  Refer to installer/dealer.

LED Light will not operate

a.  LED cable is disconnected or 

broken

a.  Verify correct cable connections

MICROSILK

®

  [MS, MA or MW] PUMP SYSTEM

SYMPTOMS

POSSIBLE CAUSES

RECOMMENDED ACTION

Pump operates, but no microbubbles 
are injected into the water.

a.  Air intake clogged.

a.  Refer to installer/dealer.

Pump operates, but water is not being 
pumped.

a.  Suction or discharge blocked.

a.  Check and remove obstruction

Pump leaks.

a.  Damaged or defective seal

a.  Refer to installer/dealer.

Содержание MicroSilk

Страница 1: ... and carrier Always file a freight claim promptly The installer is responsible for insuring that the unit is free from defects or shipping damage In the event of a problem DO NOT install the unit Jason International is not responsible for damage that might have been avoided by inspection or testing prior to installation Damage to the unit during installation will not be covered by warranty and is ...

Страница 2: ...ol anticoagulants stimulants antihistamines vasoconstric tors vasodilators hypnotics narcotics or tranquilizers F Lower water temperatures are recommended for extended use exceeding 10 15 minutes and for young children G Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy pregnant or possibly pregnant women should limit therapy bat...

Страница 3: ...e 10 15 minutes et pour les jeunes enfants F Puisque les températures excessives ont un potentiel élevé pour les fœtus durant les premiers mois de la grossesse les femmes enceintes ou possiblement enceintes doivent limiter la température de l eau de bain de traitement à 38 C G Personnes ayant des antécédents de maladie cardiaque d hypotension ou d hypertension artérielle de troubles circulatoires ...

Страница 4: ...rantie du fabricant DANGER Ne pas modifier le câblage installé en usine Tous les matériaux de construction et câblage doivent être éloignés de toutes sources de chaleur moduites par le abin ATTENTION Garder les cheveux les serviettes et les vête ments à distance du raccord d aspiration lorsque l appareil est allumé Ne jamais faire fonctionner l équipement avec l aspiration couvrir off cela annule ...

Страница 5: ...er to the Trouble Shooting Guide section of this manual If the unit still fails to operate and is out of warranty contact an authorized service technician for repair If the unit is within the warranty period contact JASON Technical Services at 800 255 5766 DO NOT ATTEMPT TO RESOLVE THE PROBLEM FEATURES Jason offers the finest in soaking hydrotherapy baths but also offers the option for more hydrot...

Страница 6: ...t low water tem perature sensors and Jason s Bluetooth Sound Immersion system WHIRLPOOL FEATURES Jason s Whirlpool hydrotherapy bath utilizes Perfect Pres sure Perfect Flow jets that are directed at key muscle groups allowing them to relax and rejuvenate The strong rolling water flow and comfort of heat contribute to an over all feeling of relaxation and decreased muscle tension Whirlpool Pump Whi...

Страница 7: ...S CONTROLS AND OPERATING INSTRUCTIONS cont STANDARD PREMIER EDITION ELECTRONIC CONTROLS ICONS POWER Icon WHIRLPOOL Icon AIRMASSEUR Icon MICROSILK Icon LED Icon Premier Signature PILLOW Icon Optional Blower SPEED Icon MicroSilk MS AirMasseur AM Whirlpool WP MicroSilk AirMasseur MA MicroSilk Whirlpool MW AirMasseur Whirlpool AW ...

Страница 8: ...de will start with the next press indicated by a rapid flash of the icon Pressing the icon again will turn the neck jets OFF and the icon will turn WHITE Once the system returns to Standby mode the icon will flash GREEN to indicate a purge countdown After twenty 20 minutes the solenoids will open for two 2 minutes to allow the plumbing lines to drain This will be indicated by the PILLOW icon turni...

Страница 9: ... minutes the blower will turn on for two 2 minutes to allow the plumbing lines to drain This will be indicated by the AIRMASSEUR icon turning solid GREEN This purge cycle can be canceled by pressing and holding the power button for five 5 seconds The MICROSILK icon is used to activate the MicroSilk unit and the 20 minute timer Once pressed the microbubble generator will start and the icon will tur...

Страница 10: ...nc FEATURES CONTROLS AND OPERATING INSTRUCTIONS cont SIGNATURE EDITION ELECTRONIC CONTROLS ICONS WHIRLPOOL Icon AIRMASSEUR Icon MICROSILK Icon PILLOW Icon Optional Blower SPEED Icon LED Icon Premier Signature MicroSilk MS AirMasseur AM Whirlpool WP MicroSilk AirMasseur MA MicroSilk Whirlpool MW AirMasseur Whirlpool AW ...

Страница 11: ...SPEED icon to change an option For example press and release the AIRMASSEUR icon to change from Product Test to the Temperature option Press and release the SPEED icon to change the temperature display from Fahrenheit F to Celsius C Product Test Diagnostics After selecting the Product Test option from the menu the unit will perform a series of tests to confirm correct installation of components Th...

Страница 12: ...ng lines to drain The AIRMASSEUR icon is used to activate the blower and the 20 minute timer CONSTANT Mode will start with the first press and CONST AIR will be displayed WAVE Mode will start with the next press and WAVE AIR will be displayed PULSE Mode will start with the next press and PULSE AIR will be displayed Pressing the icon again will shut the blower OFF Starting the AirMasseur will turn ...

Страница 13: ...ps Rinse the bath thoroughly after cleaning SURFACE MAINTENANCE Area with minor scratches or dull surfaces can be restored by applying commercially available plastic polish i e No vus Plastic Polish No 2 available at your Jason dealer followed by an application of acrylic paste wax Buff the surface with a clean soft cloth Do not use sandpaper steel wool or abrasive rubbing compounds If scratches a...

Страница 14: ...a level on top of the deck on both ends and front of the bath Jason baths are designed to be support ed at the base of the bath If the floor is smooth and level the bath s Level Form Base will provide proper drainage and support see Figure 3 Mortar is required when the subfloor is not smooth and level or when additional sound insulation is desired Note Do not use a sand bed to install or level the...

Страница 15: ...bath is positioned in the area of intended installa tion cut the equipment support strap s to allow the equip ment to rest firmly level with the bottom of the bath on the floor We recommend securing the equipment mounts to the floor with removable fasteners for ease of servicing 9 Acrylic Bath Surface The acrylic surface of this bath has been provided with a protective film which helps protect the...

Страница 16: ...et of the bath Choose a loca tion as close as possible to the bath to ensure maximum efficiency 1 The installer must determine the layout of the pip ing exact remote mount location and service ac cess before beginning any work Use 1 5 ABS or PVC plastic tubing Locate the blower in an area accessible for servicing 2 Note A 15 foot extension cable set can be pur chased from your Jason supplier if ne...

Страница 17: ...electrical equipment and exposed metal in the area as may be required by local code Note The air blower s exterior housing is made of all plastic ma terials and does not require a bonding conductor Grounding is required The unit should be installed by a qualified service representative and properly grounded Install the service connection at least six 6 inches 15cm above the sub floor All local and...

Страница 18: ...tͲϮϬϵ ĞLJƉĂĚ hͲϮϲϰͲϬϭͲϬϰ KnjŽŶĞ D ͲϮϭϯ dŽ ĞĚŝĐĂƚĞĚ ϭϮϬs ϲϬ nj ϮϬ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ Ɛ ͲϮϵϳ ĂďůĞ Ͳϯϲϲ ĂďůĞ Ͳϯϲϲ D WƵŵƉ ĂĚĂƉƚĞƌ ͲϯϬϭ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ TRANSDUCER BLACK RED BLACK RED BLUETOOTH AMPLIFIER Optional Bluetooth Sound Immersion Transducers installed on bath Bluetooth amp supplied and field installed 120V 60Hz 15A To Dedicated GFCI Protected Service M...

Страница 19: ...ble CBL 372 Mrce 1 Ncmi Pinc Mloi Drooidvlro Cmrzis 1 2 Keypad IDU 264 J SON Ozone D ͲϮϭϯ dŽ ĞĚŝĐĂƚĞĚ ϭϮϬs ϲϬ nj ϮϬ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ĞLJƉĂĚ hͲϮϲϰͲϬϭͲϬϭ Ɛ ͲϮϵϳ ĂďůĞ Ͳϯϲϲ ĂďůĞ Ͳϯϲϲ t dĞŵƉ ĞŶƐŽƌ dtͲϮϬϵ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ůŽǁĞƌ ĂĚĂƉƚĞƌ ͲϯϬϭ KnjŽŶĞ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ TRANSDUCER BLACK RED BLACK RED BLUETOOTH AMPLIFIER Optional Bluetooth Sound Immersion Transducers installed on bat...

Страница 20: ...ůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ tW WƵŵƉ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ dŽ ĞĚŝĐĂƚĞĚ ϭϮϬs ϲϬ nj ϮϬ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞĂƚĞƌ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ Ɛ ͲϮϵϳ ĂďůĞ Ͳϯϲϲ ĂďůĞ Ͳϯϲϲ ĂĚĂƉƚĞƌ ͲϯϬϭ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ TRANSDUCER BLACK RED BLACK RED BLUETOOTH AMPLIFIER Optional Bluetooth Sound Immersion Transducers installed on bath Bluetooth amp supplied and field installed 120V 60Hz 15A To Dedicated GFCI Protected Service Male Nema...

Страница 21: ...ypad Cable CBL 372 1 2 Ncmi Pinc Mloi Drooidvlro Cmrzis MS Pump Keypad IDU 264 J SON D ͲϮϭϯ ͲϮϯϳ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ϭϮϬs ϲϬ nj ϮϬ dŽ ĞĚŝĐĂƚĞĚ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞŵĂůĞ EĞŵĂ ŽĂĚ ŽŶŶĞĐƚŝŽŶ ĞLJƉĂĚ hͲϮϲϰͲϬϭͲϬϰ ĂĚĂƉƚĞƌ ͲϯϬϭ KnjŽŶĞ t dĞŵƉ ĞŶƐŽƌ dtͲϮϬϵ Ɛ ͲϮϵϳ ĂďůĞ Ͳϯϲϲ ĂďůĞ Ͳϯϲϲ ůŽǁĞƌ D WƵŵƉ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ TRANSDUCER BLACK RED BLACK RED BLUETOOTH AMPLIFIER Optional Bluetooth Sound...

Страница 22: ...ŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ϭϮϬs ϲϬ nj ϮϬ dŽ ĞĚŝĐĂƚĞĚ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞŵĂůĞ EĞŵĂ ŽĂĚ ŽŶŶĞĐƚŝŽŶ ĂĚĂƉƚĞƌ ͲϯϬϭ KnjŽŶĞ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ tW WƵŵƉ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ dŽ ĞĚŝĐĂƚĞĚ ϭϮϬs ϲϬ nj ϮϬ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞĂƚĞƌ D WƵŵƉ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ TRANSDUCER BLACK RED BLACK RED BLUETOOTH AMPLIFIER Optional Bluetooth Sound Immersion Transducers installed on bath Bluetooth amp supplied and field installed 120V 60Hz 1...

Страница 23: ...Ɖ ĞŶƐŽƌ dtͲϮϬϵ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ ϭϮϬs ϲϬ nj ϮϬ dŽ ĞĚŝĐĂƚĞĚ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞŵĂůĞ EĞŵĂ ŽĂĚ ŽŶŶĞĐƚŝŽŶ ĞLJƉĂĚ hͲϮϲϰͲϬϭͲϬϭ Ɛ ͲϮϵϳ ĂďůĞ Ͳϯϲϲ ĂďůĞ Ͳϯϲϲ ĂĚĂƉƚĞƌ ͲϯϬϭ ůŽǁĞƌ KnjŽŶĞ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ tW WƵŵƉ DĂůĞ EĞŵĂ ŝŶĞ ŽŶŶĞĐƚŝŽŶ dŽ ĞĚŝĐĂƚĞĚ ϭϮϬs ϲϬ nj ϮϬ WƌŽƚĞĐƚĞĚ ĞƌǀŝĐĞ ĞĂƚĞƌ ĞLJƉĂĚ ĂďůĞ Ͳϭϲϴ Standard Edition Premier Edition Signature Edition Bluetooth Sound Immersion included AIRMASSEUR WHIRLPO...

Страница 24: ...erted into the control box outlet c Check and reconnect if necessary Equipment does not manually shut off a Control defective a Refer to installer dealer Equipment shuts off by itself or before set time elapses a Motor overheated and thermal protection device deactivated motor Possible low voltage b GFCI tripped c Water level fell below recommended level Signature a Make sure motor has sufficient ...

Страница 25: ...ty validation card The pre addressed warranty registration card MUST be filled out by the purchaser within thirty 30 days from purchase and mailed to Jason International Inc in order for the limited warranty to become effective SAVE THESE INSTRUCTIONS JASON INTERNATIONAL INC 8328 MacArthur Drive North Little Rock Arkansas 72118 2029 www jasoninternational com WHIRLPPOOL WP MW or AW BLOWER SYSTEM S...

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