ThingMagic Sargas User Guide
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19.3 Safe Mode
If the standard web interface should be come corrupted such that the reader firmware cannot be updated,
a backup web page is available. It is accessed the same as the standard web page, but with a port
number of “8888”. To do this, you add “:8888” after the Sargas host name or IP address of the URL you
are accessing. For example,
http://
10.8.80.61:8888/firmware
or
http://sargas-b65b2f:8888/firmware
. You will be presented
with the login
prompt again. The only screen available will be the one for updating firmware.
20 Collecting Diagnostic Data for ThingMagic Support
When experiencing problems connecting to the Sargas or performing RF (reading, writing) operations, it
will be necessary to gather the following information to help diagnose the problem. This information will
often be the first thing requesting when reporting a problem to ThingMagic support.
Collect the following:
1.
Diagnostics Status and Logs
: Save the contents of the
Diagnostics Page
and
the output from
the Diagnostics Page |
View Log
button.
2. Sargas Serial Number
: See the 2d barcode label.
3. Controlling software
: any details about the software used to control the reader.
LLRP based
middleware, MercuryAPI app (what version and language), platform, etc.
4. Physical Configuration
: any details available about the number and types of
antennas
connected, cables used, power supply, etc.
5. Environment
: any details about the physical environment the Sargas is being
used/tested in.
Temperature, humidity, vehicle mounted, office, etc.
