1.
Open the Android settings app.
2.
Select Battery.
3.
Tap the three dots in the top right corner.
4.
Select Battery optimisation.
5.
In the Not optimised dropdown, select All apps.
6.
Tap Jabra Service.
7.
Select Don’t optimise.
8.
Repeat steps 6 and 7 for the Jabra Sound+ app.
Allow background activity:
1.
Open the Android settings app.
2.
Select Apps & Notifications.
3.
Choose to see all apps.
4.
Select Jabra Service in the list.
5.
Tap Battery.
6.
Under Manage battery usage, enable Background activity.
7.
Repeat steps 4-6 for the Jabra Sound+ app.
Important:
Power the smartphone off and on for these changes to take effect.
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Compatibility
Can I pair my Jabra Bluetooth device with a computer?
No, we do not support direct connectivity between a Jabra Bluetooth device and a computer. We
therefore cannot guarantee device performance, or provide support for performance problems
that may result from using unofficial compliance.
Jabra Bluetooth headsets are optimised to be used with smartphones/mobile phones. They are not
specifically optimised to be used directly with a computer.
Pairing your Jabra Bluetooth device with a computer may work for audio streaming, but not for
call control, which is not supported by many computers. Also, if connected to a computer, audio
quality could vary because Bluetooth is not optimised for audio streaming on many computers.
However, this would be highly dependent on the specific model of the computer.
In addition, Bluetooth connectivity would place the following requirements on a computer:
The appropriate Bluetooth drivers from the computer manufacturer must be installed. Jabra
does not supply Bluetooth drivers, and Jabra devices are therefore dependent on the drivers
already installed on a computer.
