5.
In the Not optimised dropdown, select All apps.
6.
Tap Jabra Service.
7.
Select Don’t optimise.
8.
Repeat steps 6 and 7 for the Jabra Sound+ app.
Allow background activity:
1.
Open the Android settings app.
2.
Select Apps & Notifications.
3.
Choose to see all apps.
4.
Select Jabra Service in the list.
5.
Tap Battery.
6.
Under Manage battery usage, enable Background activity.
7.
Repeat steps 4-6 for the Jabra Sound+ app.
Important:
Power the smartphone off and on for these changes to take effect.
Was this useful?
Why does the Jabra app on my Huawei smartphone not find my connected headset?
One or more Jabra apps:
Jabra Sound+ versions earlier than 2.9
Jabra Sport Life
Jabra Assist
Huawei smartphone
Huawei smartphones, by default, use power save measures that prevent apps such as Jabra
Service from launching automatically. If Jabra Service is closed, then the Jabra Sound+, Jabra
Sport Life, and Jabra Assist apps cannot discover a connected headset. You can change the
power save settings on your smartphone to keep Jabra Service open by using the following steps.
Note the steps may vary from Android device to Android device.
Enable Jabra Service to launch:
1.
Go to Settings>Battery>App Launch.
2.
Select Jabra Service.
3.
Select Manage Manually and allow the three options.
Turn off the battery optimisations for the Jabra Service and Jabra Sound+ apps: