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8.5 Video bar or touch controller do not have network connectivity
Problem
• Video bar or touch controller do not have network connectivity.
Cause
• Video bar or touch controller are not on the correct network subnet / VLAN.
• Network switch port is not enabled.
• Video bar does not get an IP address from the DHCP server.
Potential Fix
• Make sure the switch port is enabled and the LED on both the switch port and video bar or / JPC
controller network port has network activity.
• Configure the switch port in the correct VLAN.
• Make sure DHCP relay is configured in the switch (or port) and the DHCP server has IP address
space available for leasing.
8.6 Video bar or touch controller do not have the correct date/time
Problem
• Video bar or touch controller do not have correct date and time.
Cause
• Video bar or touch controller is not synced to a valid NTP server.
• Video bar or touch controller do not have network reachability to an NTP server
Potential Fix
• Configure a known working NTP server with less stratum level
• Ensure the network reachability to the NTP server from the Jabra PanaCast 50 Video Bar System
• If using the default NTP server ntp.jabra.com, allow UDP port 123 in the firewall to ntp.jabra.com