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8.3 Zoom Rooms setup issues
Problem
• Touch controller and video bar Zoom controller pairing fails.
Cause
• Network traffic on TCP port 9090 is blocked.
• Network traffic on TCP port 443 is blocked.
Potential Fix
• Make sure the video bar and touch controller are paired and the video bar is currently connected
to the touch controller.
• Allow traffic on TCP port 443 from touch controller and video bar to Zoom cloud (Refer to Zoom
documentation for Zoom cloud IP address to be allowed).
• Allow traffic on TCP port 9090 between touch controller and video bar.
8.4 Microsoft Teams Rooms setup issues
Problem
• Touch controller and video bar Microsoft Teams Room touch console pairing fails.
Cause
• Network traffic on TCP port 443 is blocked.
• Touch controller and video bar are signed in using different resource accounts.
Potential Fix
• Sign into both touch controller and video bar using the same account.
• Allow traffic on TCP port 443 from touch controller and video bar to Microsoft Teams cloud (Refer
to Microsoft documentation for Microsoft IP address to be allowed).