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8. Troubleshooting
8.1 Touch controller does not bootup
Problem
• Touch controller does not power on.
Cause
• Incorrect power adapter being used.
• The switch port doesn’t provide sufficient power.
Potential Fix
• Connect the PoE injector provided with the touch control.
• Connect the touch control to a known working PoE switch port which provides power of 15.4W.
8.2 Touch controller and video bar pairing Issues
Problem
• Touch controller doesn’t automatically pair with the video bar.
• Touch controller fails to manually pair with the video bar from the list of “Available Devices.”
Cause
• Network traffic on UDP port 13006 is blocked.
• Network traffic on TCP port 50051 is blocked.
• Touch controller and video bar are not in same subnet/VLAN.
Potential Fix
• Allow traffic on UDP port 13006.
• Allow traffic on TCP port 50051.
• Make sure both the touch controller and video bar are in the same subnet / VLAN.