10
Copyright © 2019 Sinch. All rights reserved. NDA Confidential.
Operation Guide
– Version 2102 (February 2021)
4
Online Monitoring
Prerequisite Software
Microsoft Windows 7 or 10 operating system; Internet Explorer11.
To enable monitoring:
•
In System Configurator, define for the user appropriate access rights for example
for certain queues. We recommend defining rights using appropriate roles and
groups.
•
Statistics Summary
: This option means that a user can see aggregated
summary statistics for agents and queues, such as how many calls agents are
handled today, or how many calls has arrived to queue today.
•
Statistics Detail
: This option means that a user can see detailed statistics for
agents and queues, such as the Contact View. Summary rights are included in
these rights.
•
Adjust the following IE Settings:
•
Add URL of the Monitoring application to
Sites
list of
Trusted
or
Local Intranet
sites and modify corresponding zone’s
Custom
settings:
•
Initialize and script ActiveX controls not marked as safe for scripting
:
Enable
•
Use Pop-up Blocker
: Disable
