Warranty
IXL Eco Ventflo
Warranty
Three Year Replacement Warranty
This Warranty against defects for your newly purchased IXL product is proudly prepared by
Sampford IXL Pty Ltd of 421 Smith Street, Fitzroy, VIC 3065, phone 1300 727 421.
1. Sampford IXL Ventilation products come with guarantees that do not exclude the following
consumer entitlements under the Australian Consumer Law:
a. replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage; and
b. to have the goods replaced if goods fail to be of acceptable quality and the failure does not
amount to a major failure.
2. Sampford IXL warrants that your product and related supply will be free from defects in
materials and workmanship during the warranty term. Your warranty term is three years
commencing from the date of purchase.
3. Subject to Point 1, Sampford IXL will during the warranty term provide a replacement of an
equivalent current model where the balance of the warranty period from the original date of
purchase will take effect.
4. To the fullest extent permitted by law and subject always to Point 1, Sampford IXL will not be
liable for:
a. any loss or damage arising from loss of use, loss of profits or revenue; or
b. for any indirect or consequential loss or damage resulting from any breach of this warranty
against defects.
5. Defective Sampford IXL products may be replaced by a refurbished product of the same type.
Limitations to Your IXL Warranty
6. Subject to Point 1, this Warranty:
a. will only be provided to the original purchaser where the original purchase was made from a
Sampford IXL Authorised Dealer or Reseller and proof of such purchase can be presented at
the time of service;
b. only applies to Sampford IXL products purchased in Australia from a Sampford IXL
Authorised Dealer or Reseller;
c. will not apply where the defect in or failure of the product is attributable to misuse, abuse,
accident or non-observation of the manufacturer’s instructions. This product must be used in
accordance with the manufacturer’s instructions;
d. will not cover faults due to normal wear and tear with reasonable use nor consumable
components such as globes, filters, glass items, etc;
e. will not cover any damages or problems caused to this product by natural forces eg. storm,
fire, flood, and earthquake; or by intrusion or accumulation (or both) of foreign matters eg.
dust, soil, and moisture. Sampford IXL recommends that you take out appropriate insurances
to protect your product to this end;
f. will not apply if this product is installed in a mobile dwelling eg. caravan or boat;
g. will not apply if this product is removed from the location where it was first installed;
h. covers use of this product for domestic use only;
i. will not be restarted or extended upon replacement of the product or a part.
IXL Eco Ventflo
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How to make a Claim under Your IXL Warranty
7. To make a claim under this Warranty you will need to:
a. contact Sampford IXL service department on 1300 727 421 or
[email protected] to provide details and register your claim
enabling a Sampford IXL assessment;
b. submit proof of purchase with your claim eg. tax invoice or purchase receipt;
c. where a property has been constructed by a builder/developer and it is fitted with IXL
products, please submit proof of purchase by way of the certificate of occupancy,
with your claim.
8. Sampford IXL will contact you to make arrangements for a replacement product.
Privacy
The privacy of your personal information has always been important to us. To learn more about how
we collect, keep and use your personal information, please obtain a copy of our privacy statement by
visiting our website at www.sampfordixl.com.au or by contacting us via email on info@sampfordixl.
com.au or by telephone on 1300 727 421.