background image

7

SuperBus® 2000 2 x 20 VFD Alphanumeric Touchpad

Troubleshooting

Troubleshooting

Tables 3, 4, and 5 describe actions you can take to correct 
problems you may experience when connecting bus devices 
to each of the different panels.

Table 3: UltraGard Troubleshooting

Problem

Action/Solution

All touchpads display
1 - OFF but they don’t 
work or won’t enter 
program mode.

1.

Disconnect all touchpads 
except the original. Set the 
panel mode switch to 
PROGRAM, enter the 
install code, and switch 
back to RUN.

2.

Assign a different unit num-
ber to each touchpad using 
the procedure outlined in 
this document.

The touchpad displays the 
message BUS FAIL UNIT 
(N = unit number of 
failed bus device).

1.

Turn off the panel power 
switch. Check the wiring at 
all bus devices and correct 
where necessary.

2.

Assign a different unit num-
ber to each touchpad using 
the procedure in this docu-
ment.

3.

Set the panel mode switch to 
PROGRAM then back to 
RUN.

The panel reports a trouble 
condition on the touchpad 
loop.

1.

Change the unit number on 
the new bus device to an 
unused unit number. Turn 
power OFF then ON. Set the 
mode switch to PRO-
GRAM then back to RUN.

2.

Turn off the panel power 
switch. Check and correct 
the touchpad wiring.

3.

The panel must learn the 
hardwire loops again when a 
touchpad unit number is 
changed.

Table 4: Concord and Concord Express 

Troubleshooting

Problem

Action/Solution

The touchpad doesn’t 
power up (no display 
and no beeps when 
buttons are pressed).

1.

Check for correct wiring connec-
tions at the touchpad and panel 
terminals.

2.

Make sure the panel battery is 
connected correctly and that the 
panel transformer is plugged in.

3.

Make sure the panel transformer 
is not plugged into an electrical 
outlet controlled by a switch. 
Relocate the transformer to an 
unswitched outlet if necessary.

The touchpad display 
appears blank, but 
beeps sound when 
buttons are pressed.

1.

Check the touchpad display con-
trast setting. It may be set to 0 (no 
display).

The touchpad displays 
a flashing star [*], 
indicating a trouble 
condition, and the 
system doesn’t 
respond to commands 
from the touchpad.

1.

Check for correct bus wiring con-
nections (green and white wires) 
at the touchpad and panel 
terminals.

2.

Make sure the touchpad unit 
number is set to a number 
different from all other bus device 
unit numbers. If necessary, 
change the touchpad unit number. 
(Concord panels with software 
versions 1.0–1.6 only).

Table 5: Advent Troubleshooting

Problem

Action/Solution

The touchpad display 
seems “stuck” in the 
program mode.

1.

Check that the panel is not in the 
program mode of operation.

The touchpad displays 
“**********”, an 
error message, or 
appears “dead” and 
does not respond to 
button presses.

1.

Check that the wiring connector 
is plugged into the back of the 
touchpad.

2.

Check for incorrect wiring, 
opens, or shorts.

3.

Check panel power.

4.

From another touchpad enter 
program mode and verify touch-
pad is enrolled.

The touchpad displays 
“Touchpad Not 
Enrolled.”

1.

Perform the procedure for “Exist-
ing Installations” under the sec-
tion “Powering up Advent 
Panels,” in this document.

Содержание 60-804-04 - Concord LCD/VFD Alphanumeric SuperBus Keypad

Страница 1: ...cally default to unit number 001 SuperBus Panels UltraGard Concord software versions 1 0 1 6 Installation Guidelines For the maximum number of bus devices and touchpads per panel see Table 1 Do not ex...

Страница 2: ...hors 4 Secure the back plate to the wall with included screws 5 Cut a hole in the wall where the wire access hole was marked to pull your cable through Figure 1 Touchpad Mounting Slots To mount the to...

Страница 3: ...tch must be unsupervised and a resistor must not be used Note The optional touchpad hardwire input must be added to panel memory See the Concord Concord Express panel Installation Instructions for set...

Страница 4: ...and make sure it is working properly before connecting additional touchpads Whenever possible such as in new installations assign alphanumeric touchpad unit numbers before beginning all other panel p...

Страница 5: ...at steps 11 through 16 for any other new alphanumeric touchpads Be sure to disconnect each touchpad after assigning its unit number 17 After assigning unit numbers to all the new touchpads connect eac...

Страница 6: ...ystem status Note If after pressing the touchpad does not display the current system status see Troubleshooting Powering Up Advent Panels New Installations 1 Verify that all wiring between the panel a...

Страница 7: ...nd no beeps when buttons are pressed 1 Check for correct wiring connec tions at the touchpad and panel terminals 2 Make sure the panel battery is connected correctly and that the panel transformer is...

Страница 8: ...ce with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interfer ence in which case users wil...

Отзывы: