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Receiving Your Battery Shipment
Your battery will be shipped via freight carrier and will be delivered via semi-truck or large box truck. A
call-ahead appointment and lift gate service are typical for most residential battery shipments. When the
battery has shipped, you will receive an email from Iron Edison with the tracking information. If there is
any reason a semi-truck will have a problem delivering to your location, Iron Edison can get you in touch
with the freight carrier to make any special accommodations needed for your delivery.
Inspection upon Receipt
It
’s very important that you carefully inspect your entire battery shipment for loss or damage
before signing the delivery receipt from the trucking company.
By signing the delivery receipt without
noting any damage or missing items, you are accepting complete responsibility for the shipment in its
current condition.
Inspect the Tip
‘N Tell on every crate, as this is another indication that the crate may have been tipped
over or mishandled during shipping.
Should you see any damage to the battery shipment, notice that anything is missing, or if the Tip
‘N Tell
indicates the crate has been tipped or mishandled: make note of the issue on the delivery receipt (i.e.
"damaged items", "missing items", etc.), sign the receipt, and give it to the truck driver. Then, immediately
contact Iron Edison to notify us of the damage or missing item(s).
If for some reason you are unable to thoroughly inspect your battery shipment, you may write "Possible
Concealed Damage" on the delivery receipt before signing it. Writing
“Possible Concealed Damage” on
the delivery receipt will greatly improve the chances of receiving reimbursement should you find
something is damaged. You must inspect your shipment within 3 days of receipt. Alert Iron Edison
immediately if you find damaged or missing items.
