IRISTICK H1, Руководство пользователя

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Troubleshooting
We would be more than happy to help you out with any
questions about or issues with your Iristick. H1 device.
Please visit
https: //support. iristick. com/ and refer to
the FAQ (Frequently Asked Questions) and the fault tree.
If you have a specific question or issue that is not listed in
the FAQ or you need more help, simply send us an email at
support@iristick.com and we will help you get an answer or
solve the issue. Please provide us with the following
information:
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When submitting an issue with the information above, we
might ask you to provide us with your Iristick’s debug log
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to give us more insight into what your Iristick.H1 was doing
and which application you tried to connect it to. To do so,
please follow the steps below:
1.
2.
3.
The internal and/or external serial number
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of both
the headset and pocket unit.
The brand and model number of the phone.
The Android version
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running on the phone.
A description of the problem.
Symptoms you observe.
Any additional information that can be of any use, like
the internet connection used (3G, 4G, 5G, Wi-Fi 2.4GHz,
5GHz, ...), the location and/or apps that you have been
trying to use.
Open the Iristick Services application.
Tap ‘Submit debug log’.
Enter a brief explanation or refer to the above
information you have provided earlier.
- By submitting a debug log you will already provide
some basic information, like the serial numbers, brand
and model of phone, including the Android version.
Submitting a debug log and simply send us an email
refering to the log, might be easiest.
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The serial numbers can be found on the outside and in the
Iristick Services application when the Iristick.H1 is connected.
Please refer to
Serial & model number (p. 10) for more
information.
The Android version can be found in your phone’s
Settings >
System > About phone .
Debug logs may contain personal data. Please refer to our
Privacy Policy at
https://iristick.com/privacy-policy/ .
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