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IQ PBX 600 User Manual

5.2 Incoming call

5.2.1 Sample Routing to an IVR

Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s
configure digit 0 to route the call to extension 500, and digit 1 to route the
call to extension 501.

1. Add IVR

To add a new IVR, go to IVR



Create New IVR

Содержание PBX600

Страница 1: ...User Manual Version 16 ...

Страница 2: ... 3 3 2 Trunk 20 3 3 3 Outbound Routes 34 3 3 4 Phone Provisioning 37 3 4 Inbound Call Control 46 3 4 1 IVR 46 3 4 2 Queues 49 3 4 3 Custom Prompts 53 3 4 4 Ring Groups 53 3 4 6 Blacklist 60 3 5 Internal Settings 62 3 5 1 Options 62 3 5 2Business Hours 64 3 5 3 Feature Codes 65 3 5 4 SIP Settings 68 3 5 5 IAX Settings 74 3 5 6 Voicemail Settings 75 3 5 7 SMS Settings 77 3 5 8 DISA 80 3 5 9 Conferen...

Страница 3: ... 6 Firmware Update 103 3 8 Reports 104 3 8 1 Call Logs 104 3 8 2 System Logs 104 3 8 3 System Info 105 4 Access MRI 106 5 Use IQPBX600 110 5 1 1 Sample Routing via PSTN Trunk 111 5 1 2 Sample Routing via VoIP Trunk 112 5 2 Incoming call 114 5 2 1 Sample Routing to an IVR 114 APPENDIX A FAQ 117 APPENDIX B How to Configure Auto backup 118 APPENDIX C How to Configure NAT setting 120 APPENDIX D How to...

Страница 4: ...es Auto provision Firewalls Blind Transfer Follow me BLF Support Interactive Voice Response IVR Blacklist Intercom Zone Intercom Call Detail Records CDR Music On Hold Call Forward Music On Transfer Call Parking Paging Zone Paging Call Recording PIN Users Call Pickup Queue Call Routing QOS Call Transfer Ring Group Call Waiting Route by Caller ID Caller ID Skype Integration Skype Connect Call Back T...

Страница 5: ...ble WAN Port connection 4 Green LED Indicates stable LAN Port connection 5 Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN LED Alternating Red and Green slow blink FXO port is receiving an incoming call LED Alternating Red and Green fast blink FXO ...

Страница 6: ...www yeastar com Page 6 IQ PBX 600 User Manual 2 System set up 2 1 Connection Drawing A IQPBX600 Figure 2 1 ...

Страница 7: ...indicates the port is in the connection process and a green LED indicates the port is properly connected 2 3 Supplying Power IQPBX600 utilizes the high performance switch power supply which supplies the required power for the unit AC Input 100 240V DC Output 12V 5A Please follow the steps below to connect IQPBX600 unit to a power outlet 1 Connect the small end of the power cable to the power input...

Страница 8: ...From your web browser input the IP address of the IQPBX600 server If this is the first time you are configuring IQPBX600 please use the default settings below your PC should be in the same local network with IQPBX600 IP Address http 192 168 5 150 Username service Password provider Figure 3 1 ...

Страница 9: ... Extensions 1 Extension is unregistered 2 Extension is idle 3 Extension is ringing 4 Extension is busy in a call 5 Extension is on hold Trunks VOIP Trunk Status Unregistered Trunk registration failed Registered Succeed registration trunk is ready for use Request Send Registering Waiting Waiting for authentication FXO Trunk ...

Страница 10: ...he port is idle Busy The port is in use Signal No signal Poor Average Good Excellent BRI Trunk Status Ok The ports connect correctly Disconnected The port hasn t connected the PSTN line Service Provider Status OK Succeed registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed 3 3 Basic 3 3 1 Extension Extension has two types Analog extensions FXS a...

Страница 11: ...following information on the popup window 1 General Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension s corresponding port Name A character based name for this user i e Bob Jones Caller ID The Caller ID CID string will be used when this user calls another internal user 2 Voicemail Enable Voicemail Check this box if the user should ...

Страница 12: ... by Hook Flash Detection then IQPBX600 will ignore the event The default value of Flash is 1000 ms and it can be configured in 1ms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be change...

Страница 13: ...route that your extension can use of IQPBX600 Mobility Extension Number Do not forget to add the dial patterns of the outbound route at the beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you should set 915960XXXXXX here Note If callback is enabled in th...

Страница 14: ...nd choose the spy mode for extension 500 Then pick up 500 and dial feature codes 501 to start monitoring when 501 is in a call Figure 3 3 1 1 3 3 1 2 VOIP Extension A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on IQPBX600 1 Add VOIP Extension Go to Extensions VOIP Extensions Create New Extension ...

Страница 15: ...Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment Enable Send Voicemail Once enabled the voicemail will be sent to email as an attachment Email Address Email address used to receive the voicemail or Fax Not...

Страница 16: ... function of IP phone has higher priority than IQPBX600 s call waiting function DND Do not Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login to the IQPBX600 User Web interface which can be used to check voicemail and extension recordings Users may login to IQPBX600 User Web interface by using their exten...

Страница 17: ...whose IP address is 192 168 5 XXX is allowed to register this extension number 9 Mobility Extension IQPBX600 allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call IQPBX600 with this mobility phone you will hear a dial tone IQPBX600 will recognize your call as a call from an extension You can dial other extension numbers Your caller ID...

Страница 18: ...www yeastar com Page 18 IQ PBX 600 User Manual ...

Страница 19: ...www yeastar com Page 19 IQ PBX 600 User Manual Figure 3 3 1 2 ...

Страница 20: ...ike to create 2 Select the type of extension that you would like to create 3 Fill in the starting extension number Figure 3 3 1 3 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extensions 3 3 2 Trunk There are five types of trunks Analog trunks FXO GSM Trunk BRI Trunk VoIP Trunk and Service Provider trunk ...

Страница 21: ...hen listed in outbound rules incoming rules etc Ex pstn5 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed 2 Busy Detection Busy Detection Busy Detection is used to detect far end hang up or for detecting a busy signal Select Yes to turn this feature on Busy Count If Busy Detection is enabled it is also possible to specify how many busy ...

Страница 22: ...isconnect Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 3 Advanced Options Caller ID Start This option allows you to define the start of a Caller ID signal Ring Star...

Страница 23: ... 3 2 2 GSM Trunk 1 Edit GSM Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex GSM9 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed Pin Code Please enter your SIM card pin code here if your card has a pin code ...

Страница 24: ...and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point Switch Type National National ISDN type2 common in the US ni1 National ISDN type 1 dms100 Nortel DMS100 4ess AT T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig D channel signaling protocol at Q reference point for PBX networking PRI Dial Plan Sets an option required for some rare switches that require a dial plan paramete...

Страница 25: ... dial this switch using overlap digits If you need Direct Dial in DDI in German Durchwahl you should change this to yes then IQPBX600 will wait after the last digit it receives PRI Indication Tells how Device should indicate Busy and Congestion to the switch user Accepted values are inband Device plays indication tones without answering not available on all PRI BRI subscription lines outofband Dev...

Страница 26: ... it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you know this is a local call before you answer it Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set here will be added before the CID So you know this is a Private call before you answer it Unknown Prefix...

Страница 27: ...mation provide by VOIP provider Inaccurate information will prevent the trunk from registering 1 General setting Type SIP Identifies whether the trunk sends and receives calls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Eg Gamma ...

Страница 28: ...nnect and some other SIP service providers Leave this field blank if not required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension scre...

Страница 29: ...ions are UDP default or TCP or TLS Enable SRTP Define if SRTP is enabled for this trunk Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 2 DOD Setting DOD Direct Outward Dialing Number Associated Extension The extension making a call out via SIP Trunk will display the associated DOD ...

Страница 30: ...provided by VOIP provider Inaccurate information will prevent the trunk from registering 1 General Type IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Eg Gamma ...

Страница 31: ...d Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Please note that...

Страница 32: ...1 General Type SIP or IAX SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label would help to you identify this trunk E Gamma Hostname IP Service provider s hostname or IP address Note 5060 is the standard port number used by SIP protocol 4569 is ...

Страница 33: ...the codec for this sip trunk and its priority Note codec is only displayed when edited it after creating the trunk Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Qualify Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc...

Страница 34: ...www yeastar com Page 34 IQ PBX 600 User Manual Figure 3 3 2 5 3 3 3 Outbound Routes Outbound routing defines how outgoing calls are processed through the trunks ...

Страница 35: ...al meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching process to complete as soon as it can be determined that no o...

Страница 36: ...re more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing Password The route password can be used to protect this route from being accessed without a password T 38 Support Enable T38 fax in this outbound ro...

Страница 37: ...method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with these models Yealink T12 T18 T20 T22 T26 T28 T32 T38 VP530 VP 2009 Snom 300 320 360 370 Polycom IP 6000 IP 7000 IP 32X IP33X IP430 IP450 IP550 IP560 VVX1500 Cisco IP7940 IP7960 Aastra 480i 480i CT 6757i 6757i CT 6737i News ...

Страница 38: ...3 3 4 1 General Settings for Yealink In this page you can configure it before provisioning Yealink IP phones including the items like general preferences codec remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will update the firmware automatically according the version and server you have configured during the provision process ...

Страница 39: ...www yeastar com Page 39 IQ PBX 600 User Manual Figure 3 3 4 1 ...

Страница 40: ...re are 5 groups None Friends Family Work Colleagues list Nick Name You can set a nick name for this number Favorite Only works with Snom phone Organization Input the organization of this contact Only works with Snom phone Title Input the title of this contact Only works with Snom phone Email Input the email of this contact Only works with Snom phone Birthday Input the birthday of this contact Only...

Страница 41: ...ame Input the family of this contact Only works with Snom phone Office Number Input the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only works with Snom phone Note Take some note of this contact Only works with Snom phone ...

Страница 42: ...g auto provision feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way 3 3 4 3 configure phone Let s take provisioning Yealink as an example Create New Phone has two modes Create New phone in webpage and Upload the IP Phone s configure file ...

Страница 43: ...model of your phone Only for Snom phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call Key as Send Configure the key as send you choose or disable it Auto redial Enable the auto redial for IP Phone Auto answer Configure if auto answer is allowed for IP phone Phone book Enable the feature of phone book of IP phone Line Exten...

Страница 44: ...www yeastar com Page 44 IQ PBX 600 User Manual Figure 3 3 4 3 2 Audio codec In this section we can design the allowed codec for IP phone Figure 3 3 4 4 3 Line keys settings ...

Страница 45: ...s Function Keys Figure 3 3 4 5 3 3 4 3 Non configured phone In this section IQPBX600 will scan all the supported IP phones and display here we can click the MAC address of IP phone and input the corresponding information in the popup window like the picture shows below ...

Страница 46: ...ion files in advance before uploading 3 4 Inbound Call Control 3 4 1 IVR When an inbound call is answered by Auto Attendant IVR IQPBX600 will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for technical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF ...

Страница 47: ...ount The number of times that the selected IVR prompt will be played Key Timeout Wait for the user to enter a new extension for a specified number of seconds Allow Dialing of Other Extensions Allow the caller to dial other extensions other than the ones explicitly defined 2 Key Press Events A list of actions that can be performed depending on the digit dialed by the user Key The Key pressed when t...

Страница 48: ... DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to Faxes of extensions Dial by Name The callers can dial the name of an extension to connect to the corresponding extension Hang up Disconnects the call Destination Where will IQPBX600 route the call when the action occurs Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished playi...

Страница 49: ...ns to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced to one or more agents Note Dial Queue number to log in or Queue number to log out the queue For example if the queue number is 680 then agent can dial 680 to log in or 680 to log out 1 General ...

Страница 50: ...All Ring All available Agents simultaneously until one answers Least Recent Ring the Agent which was least recently called Fewest Calls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 2 Agents This selection shows all users Selecting a user here makes them a agent of the current queue 3 Cal...

Страница 51: ...orced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with...

Страница 52: ...www yeastar com Page 52 IQ PBX 600 User Manual Queue can ring them with a new call The default is 30 Figure 3 4 2 ...

Страница 53: ... Record The selected extension will ring and you can pick up the phone to start recording Figure 3 4 3 1 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Figure 3 4 3 2 3 4 4 Ring Groups Ring groups can be configured to balance the call traffic for multiple...

Страница 54: ...the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one at a time Seconds to ring each member 1 If the strategy is Ring All Simultaneously it means set the number of seconds to ring this group before routing the call according to the Destination if No Answer settin...

Страница 55: ...il to answer the call system will handle the call according to the selected destination Figure 3 4 4 1 Note the maximum Number of ring groups is 16 Each group may have upto 20 members 3 4 5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours ...

Страница 56: ...nks need to be configured with this setting You can also use pattern matching to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 ...

Страница 57: ...hat starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Distinctive Ringtone IQPBX600 sup...

Страница 58: ...s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room DISA Route the incoming calls to a specific DISA Queues Route the incoming calls to a specific Queue Faxes Route the incoming faxes to a specific extension s mail address Note This function only supports T 38 ...

Страница 59: ...is inbound route Destination Configure where the faxes will be routed when faxes are detected No detect Do not detect faxes Custom Email Customize an E mail address to receive the faxes You should first configure the Voicemail Settings SMTP Settings for Voicemail correctly before you use this option Faxes Send faxes to an extension If choosing a FXS extension here the fax will be sent to the FXS p...

Страница 60: ...t is used to block an incoming outgoing call If the number of incoming outgoing call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call ...

Страница 61: ...ser Manual Figure 3 4 6 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist Figure 3 4 6 1 Blacklist number Enter the number you would like to block Type The number blocked for incoming or outgoing calls or both ...

Страница 62: ... the default dial tone busy tone and ring tone for your region Note please reboot the system to take effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to take effect FXO Mode FXO port s operation mode Enable Follow Me Prompt When set Follow me to Transfer to number on the extension page e g when 500 is busy transfer to 501 while 500 is bus...

Страница 63: ...you are calling when transfer a call by follow me settings Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is busy Dial Failure Prompt Configure the prompt when dial failed due to conjunction no available channel 2 Extension Preferences User Extensions The default value is 500 to 616 Ring Gr...

Страница 64: ...extension will force the office time closed for the server whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Timing 3 Business Days You can setup the business hours here 4 Holidays You can setup the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays ...

Страница 65: ... 2 is the default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is the default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 is the default setting Attended Transfer Timeout The time out of transferring a call Blind Transfer Users may blind transfer an incoming call by dialing 03 on their phone 03 is the default setting Cal...

Страница 66: ...o talk with 501 too Barge Spy In this mode you can barge in both parties involved the call for example dialing 92501 to barge in and talk with all parties 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressing 6 6 is the default setting Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up...

Страница 67: ...072 is the default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is the default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is the default setting Forward to number Users may activate call forwarding by dialing this feature code followed by the extension or phone number to forward all ...

Страница 68: ... 5 4 SIP Settings 1 General UDP Port Port use for sip registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time ...

Страница 69: ...lt is 20 seconds Calling Channel Codec Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not IQPBX600 will follow the priority in your SIP SPS trunks Video Support Support for SIP video or no Default is yes Max Bit Rate Configure the max bit rate for video stream The default 384kb s DNS SRV Look Up Please enable this option whe...

Страница 70: ...val If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of this are as follows 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networ...

Страница 71: ...ted by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G...

Страница 72: ...s set when the telecom provider needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether send Remote Party ID on SIP header Default no Session timers Enable session timer mode default yes Session expires The max refresh interval Session minse The min refresh interval which mustn t be less than 90s Session refresher Choose session refresher the def...

Страница 73: ...www yeastar com Page 73 IQ PBX 600 User Manual Figure 3 5 4 ...

Страница 74: ...sed outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software pate...

Страница 75: ...message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is set the caller will be prompted to press 5 before leaving a message Operator Breakout from Voicemail If this option is set the caller can jump out of the voicemail and go to the destination IVR you set by dialing 0 b Greeti...

Страница 76: ...s playing Announce Message Duration If this option is set the duration of the message in minutes will be played back before the voicemail message begins playing Announce Message Arrival Time If this option is set the arrival time of the message will be played back before the voicemail message begins playing Allow Users to Review Messages Allow callers to review their recorded message before sendin...

Страница 77: ... box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the setup is OK 1 If the test is successful you can use the email safely 2 If test failed please check the above information is correct or network is proper Figure 3 5 6 3 5 7 SMS Settings IQPBX600 supports SMS to Email and Email to SMS ...

Страница 78: ...an use IQPBX600 to send out message by sending an email to the specified address Enable Country Code If you want to add country code before the dialed numbers please tick this Country Code The country code to be add before the dialed numbers Receive mails every The intervening time of receiving mails from POP3 server Access Code This PIN code is used to verify the subject of the emails received If...

Страница 79: ...Address This email address will be used to 1 Send email to the addresses listed on SMS to Email setting 2 Receive email and send the text of the email to the target mobile number by SMS Note If you use gmail just put your user name here E g email address test gmail com you just put test here Password Input the password of this email here SMTP Server SMTP SMTP Server Port Receive Server POP3 Receiv...

Страница 80: ...sing one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care mus...

Страница 81: ...ication a name to help you identify it PIN The password for this DISA Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number Default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds ...

Страница 82: ...d can lock the conference room Pin Set a PIN that must be entered in order to access this conference room i e 1234 Figure 3 5 9 3 5 10 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would ...

Страница 83: ...1 Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all Figure 3 5 10 2 ...

Страница 84: ...re 3 5 11 3 5 12 PIN User Settings PIN User are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes If a user use PIN User to call out the system will auto record the PIN in the call detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an ...

Страница 85: ...N list i e NIMANSPIN PIN List Enter a list of one or more PINs One PIN per line Outbound Route PIN User can use this outbound route to make call out Figure 3 5 12 3 5 13 Callback Settings IQPBX600 allows caller A to dial an inbound route number and after hearing the ring A can hang up the call or wait for IQPBX600 to cut off the call then IQPBX600 will call A with this number When A picks up the c...

Страница 86: ...stem should strip or add digits Trunk Name Choose the trunk with callback rules Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed For example when you call from number 123456789 into IQPBX600 the caller ID is 0123456789 but you can only call 123456789 successfully from IQPBX600 trunk You should configure number 0123456789 as the c...

Страница 87: ...ons The prefix of speed dial The prefix should be dialed before the speed dial number Default is 99 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 99123 then it will call to number 5503305 Note Do not forget t...

Страница 88: ...k Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size must not be greater than 1 8MB Figure 3 5 15 3 6 Network Settings 3 6 1 LAN Settings DHCP If this option is set IQPBX600 will use DHCP to get an available IP address from your local network Not recommended ...

Страница 89: ...ting and debug Port the default is 8022 Hostname Set the host name for IQPBX600 IP Address Set the IP Address for IQPBX600 Subnet Mask Set the subnet mask for IQPBX600 Gateway Set the gateway for IQPBX600 Primary DNS Set the primary DNS for IQPBX600 Secondary DNS Set the secondary DNS for IQPBX600 IP Address2 Set the second IP Address for IQPBX600 Subnet Mask2 Set the second subnet mask for IQPBX6...

Страница 90: ...AN Connection Type Step2 Click Save button to save the settings Step3 Reboot the device Step4 Check the WAN s Status System Info WAN Status Static IP Address If your ISP says that you are connecting through a static or fixed IP address from your ISP perform these steps Step1 Select Static IP Address as the WAN Connection Type Step2 Enter the IP Address Step3 Enter the Subnet Mask Step4 Enter the G...

Страница 91: ...gs Step5 Reboot the device Step6 Check the WAN s Status System Info WAN Status Figure 3 6 2 3 6 3 Static Route IQPBX600 will have more than one internet connection in some situations but it has only one default gateway You will need to set some Static Route for IQPBX600 to force it goes out through different gateway when access to different internet The default gateway priority of IQPBX600 from hi...

Страница 92: ...rovide measurable statistic which can be used to judge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route Rules You can add new static route rules here Figure 3 6 3 3 6 4 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving ...

Страница 93: ...ple description for this rule E g Accept the specific host to access the web interface for configuration Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for IP 192 168 5 100 Ex ...

Страница 94: ...Accept Accept the access from remote hosts Drop Drop the access from remote hosts Ignore Ignore the access Figure 3 6 4 1 3 Auto Defense Port Auto defense port e g 8022 Protocol Auto defense protocol TCP or UDP Rate The maximum packets or connections can be handled per unit time E g Port 8022 Protocol TCP Rate 10 minute means maximum 10 TCP connections to port 8022 can be handled per minute the el...

Страница 95: ... set as black IP address and blocked automatically a New Rule Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets Allowed IP packets number in the specific time interval Time interval The time interval to receive IP packets For example IP packets 90 time interval 60 means 90 IP packets are allowed in 60 seconds Figure 3 6 4 3 b IP Blacklist Manage You can manage the IP addr...

Страница 96: ... rules defined To avoid locking the devices at least one TCP accept common rule must be created for port used for SSH access port used for HTTP access and port sued for CGI access 3 6 5 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of IP addresses configured for a given netwo...

Страница 97: ...ss Set the IP Address for IQPBX600 VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for IQPBX600 VLAN over Lan Default Gateway Set the Default Gateway for IQPBX600 VLAN over Lan NO 2 Click the NO 2 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for IQPBX600 VLAN over Lan VLAN Subnet ...

Страница 98: ...IQPBX600 VLAN over Wan Default Gateway Set the Default Gateway for IQPBX600 VLAN over Wan NO 2 Click the NO 2 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for IQPBX600 VLAN over Wan VLAN Subnet Mask Set the Subnet Mask for IQPBX600 VLAN over Wan Default Gateway Set the Default Gatewa...

Страница 99: ...N can be used to send any kind of network traffic securely IQPBX600 supports Open VPN Enable VPN Import VPN Config Import configuration file of Open VPN Do not configure user and group in the config file Figure 3 6 7 3 6 8 DDNS Settings DDNS Dynamic DNS is a method protocol network service that provides the capability for a networked device such as a router or computer using the Internet Protocol ...

Страница 100: ...m Settings 3 7 1 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the configured days will be moved to the Net Disk Auto Backup extends the allocated disk space for backing up critical files When properly configured IQPBX600 will move all qualified files to a Windows PC every 30 minutes F...

Страница 101: ...gs The default system password is password To change the password enter the new password and click update The system will then prompt you re login using your new password Figure 3 7 2 3 7 3 Date and Time Set the date and time for IQPBX600 Time Zone You can choose your time zone here ...

Страница 102: ...tomatically Set Date Time Manually Figure 3 7 3 3 7 4 Backup and Restore Figure 3 7 4 3 7 5 Reset and Reboot Reboot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could ca...

Страница 103: ...istrator web interface using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware Note 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When updating the firmware please do not turn off the power Figure 3 7 6 ...

Страница 104: ...the call logs by call date caller callee trunk duration billing duration status communication type Figure 3 8 1 3 8 2 System Logs You can download and delete the system logs of IQPBX600 Options Enable Hardware Log Save the hardware information up to 4 log files Enable Normal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enabl...

Страница 105: ... System Info General Information about hardware version firmware version and system uptime LAN Information about hostname MAC address IP address gateway Primary DNS and Secondary DNS Disk Usage Disk usage information Memory Usage Memory usage information Figure 3 8 3 ...

Страница 106: ...gging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface option must be checked before the associated user can log into MRI Figure 4 1 4 2 User login Users can access the MRI web interface by navigating to the IQPBX600 IP ...

Страница 107: ... IQ PBX 600 User Manual address using a web browser If you are unsure of this address please contact your network administrator Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here Figure 4 3 ...

Страница 108: ...m confirm new voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user should have a voicemail account Enable Send Voicemail Once enabled the voicemail or Fax will be sent to email...

Страница 109: ...www yeastar com Page 109 IQ PBX 600 User Manual Figure 4 5 4 6 Settings You can do some basic setting here Such as call forwarding DND Mobile Extension Number Figure 4 6 ...

Страница 110: ...OIP service server Service Provider Connected to service provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO Foreign exchange Office is an interface that connect...

Страница 111: ...unk by dialing 9 In Outbound Routes add a new outbound route as below Figure 5 1 As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have configured the above we can dial 9 local number to dial out via a PSTN line ...

Страница 112: ... all calls to go through this outbound route 5 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk SIP Trunk Enter your account information on this page and click Save Figure 5 2 ...

Страница 113: ...te of voipout all phone numbers starting with 0 will have their first digit stripped off digit 0 and will be sent to the SIP Trunk Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to the SIP Trunk ...

Страница 114: ...all 5 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 500 and digit 1 to route the call to extension 501 1 Add IVR To add a new IVR go to IVR Create New IVR ...

Страница 115: ...www yeastar com Page 115 IQ PBX 600 User Manual Figure 5 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR ...

Страница 116: ...www yeastar com Page 116 IQ PBX 600 User Manual Figure 5 5 ...

Страница 117: ...n web browser then you can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset IQPBX600 back to the factory default settings A2 To perform a reset please follow steps below Step 1 Hold down t...

Страница 118: ...properly configured an SMB share folder accessible from IQPBX600 must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 Figure B 1 Set up share Properties Step 2 Enter the new folder and create a new text file then rename this file to status txt This step ...

Страница 119: ... folder where backups will be stored Net Disk Share Username The user name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank if it is not required If configured correctly open your Windows share folder to see if the IQPBX600 backup files and folders has been created If the contents of t...

Страница 120: ...connected to a local network you must set up port forwarding on your router Specifically you must map port 5060 default SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the IQPBX600 web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address External Host your router s domain External Refresh Interval 20 secon...

Страница 121: ...etwork is from 192 168 5 1 192 168 5 254 and the subnet Mask is 255 255 255 0 the IQPBX600 network settings should configured like Figure C 2 Figure C 2 IQPBX600 Network setting 2 If IQPBX600 has a public IP i e is connected directly to your internet service provider the network settings should be configured according to Figure C 3 ...

Страница 122: ... NAT settings according to Figure C 4 Figure C 4 External IP Address The public IP address of IQPBX600 External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No ...

Страница 123: ...PENDIX D How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on eg Linksys Router Figure D 1 Step2 Enable DHCP Server on IQPBX600 Login IQPBX600 web interface Network Settings DHCP Server Enable DHCP Server ...

Страница 124: ...nes on IQPBX600 auto provision page 1 Login IQPBX600 web interface Basic Phone Provisioning Configured Phone Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Call waiting Line Extension Label Line active for the phone ...

Страница 125: ...connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can skip this step to step 5 If the DHCP is disable please follow below step to enable it e g Yealink s IP Phone 1 Login IP phone s web page 2 Enable DHCP Figure D 5 Step5 Finish ...

Страница 126: ...and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP phone Figure E 1 Step2 Configure the Distinctive Ringtone on IQPBX600 IQPBX600 web interface Inbound Routes Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone ...

Страница 127: ...www yeastar com Page 127 IQ PBX 600 User Manual Figure E 2 Step3 Finish ...

Страница 128: ... of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phone number if the subject is 12345678 the text of this email Welcome to Nimans will be sent to number 12345678 through the first available GSM trunk No pin code should be set by administrator Figure F 1 2 Send message with no PIN code and specified GSM port Format port port number phon...

Страница 129: ...mans will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator Figure F 3 4 Send message with PIN code and specified GSM port Format 500 pincodenumber port portnumber phonenumber if the subject is 500 987 port 9 12345678 the text of this email Welcome to Nimans will be sent to number 12345678 through GSM trunk 9 987 is the pin code set by admini...

Страница 130: ...ne numbers to this line or group of lines and forwards all calls to such numbers via the trunk IQPBX600 support DID you can configure DID in inbound route Related settings DID Number Extension Destination Figure G 1 DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI t...

Страница 131: ...ield only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Destination If you Do not set the extension you can set the destination of the call here Example 1 Step1 You set the DID number 5503XXX in this example Step2 You choose the destinatio...

Страница 132: ...ple Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001 to extension 6001 number 6002 to extension 6002 The destination you set below will be disabled if you set the Extension ...

Страница 133: ...www yeastar com Page 133 IQ PBX 600 User Manual Figure G 3 ...

Страница 134: ...he BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstn1 or pstn2 to call out Figure H 1 2 Configure the IP Phone Figure H 2 Test When you press DSS Key 1 2 the phone will connect to pstn1 pstn2 line If pstn1 pstn2 is not busy you will hear the dial tone You can then dial the number you require using this line to call out Finish ...

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