LIP-7024LD
User
Guide
5. Transfer, Conference & Other Call Handling
5.1
Call Transfer: Sending a call to a different destination
You can send an active call to another station or other resource of the
system,
Call Transfer
. You can screen the transfer with the receiving
party (
Screened Call Transfer
) or complete the transfer without
screening (
Unscreened Call Transfer
).
Transferred calls, internal or external, are place in
Transfer Hold
, will
receive
MOH
and will recall if not answered in a timely manner.
If an
Unscreened Transfer
call encounters an error or DND, it may
immediately recall at your Station.
DSS/BLF buttons may be employed to transfer calls.
OPERATION
To Transfer an active call:
•
Press
TRANS
/
PGM
,
•
Call receiving party,
•
For Unscreened Call Transfer, hang-up,
•
For Screened Call Transfer, at answer or Splash tone, announce call.
5.2
Call Hold: Placing a call in a waiting state
You may place an active Internal or External call in one of several
holding states. In System Hold, other non-restricted stations may pick-
up the call. In Exclusive Hold, only the holding station may pick-up the
call.
The system is assigned a preferred hold type (System or Exclusive).
You may override this
Hold Preference
by pressing the
HOLD
/
SAVE
button
twice.
The LEDs for CO/IP line buttons flash at distinctive rates for the holding
station and other iPECS Phone users.
There are also user operations such as pressing a
DSS
/
BLF
button that will
place a call in
Automatic Hold
.
Calls will remain in the held state for a period and then recall the user.
This
Hold Recall
is provided with a different ring signal. If not
answered in a timely manner, the Attendant will receive
Attendant Hold
Recall
.
OPERATION
To place a call on Hold:
•
Press
HOLD
/
SAVE
.
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