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Iomega Corporation
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http://www.iomega.com/support/manuals/hdde40u/get_help_la.html (2 of 2)3/21/2005 12:36:25 PM

Содержание 35180

Страница 1: ...Troubleshooting section Windows Stops Responding When You Disconnect the Iomega HDD External Hard Drive This may occur because Windows is trying to access a file that is on the Iomega HDD External Hard Drive Make sure that none of the files on the disk are open when you unplug the drive Be sure to stop the drive before disconnecting the power or adapter cable to prevent any data loss See Disconnec...

Страница 2: ...Iomega HDD External Hard Drive User s Manual Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u trblshoot html 2 of 2 3 21 2005 12 36 19 PM ...

Страница 3: ...ffered Online help pages You can find help pages with answers to frequently asked questions FAQs troubleshooting or basic how to information Locate Iomega manuals You can access an electronic copy of the manual for any Iomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Reader installed on your system you can d...

Страница 4: ...ows 98 Mac OS 8 6 6 List of any other hardware installed on the computer for example printers CD ROM 7 Iomega software version 8 Exact description of the problem and any error messages received Iomega has a highly trained customer support staff that is ready to take your call toll free at 1 412 690 2100 Monday through Friday from 7 a m to 8 p m Mountain Time Customer support hours are subject to c...

Страница 5: ...nline Store option U S Only Call 1 412 690 2100 U S Only Visit your local computer store When purchasing Iomega products over the phone and on the Internet you can use your credit card Visa MasterCard American Express or Discover Simply select the option of interest to you 1 412 690 2100 is available in the U S and Canada only top home Copyright 2002 Iomega Corporation All rights reserved http www...

Страница 6: ...ean languages Here s just some of what the site offers On line Help Pages You can find help pages with answers to frequently asked questions FAQs troubleshooting or basic how to information in your language The help pages are in HTML format that can be viewed directly from your web browser Locate Iomega manuals You can access an electronic copy of the manual for any Iomega product If the manual yo...

Страница 7: ...tional access rates Calls to the numbers listed for Other Countries are charged at normal international dialing rates to the Republic of Ireland Austria 01 795 679 67 Norway 23162305 Belgium 02 7119510 Spain 91 7496459 Denmark 38487225 Sweden 8 58770609 Finland 9 69379204 Switzerland French 01 800 9332 France 01 55695074 Switzerland German 01 800 9330 Germany 069 95086359 Switzerland Italian 01 80...

Страница 8: ...n on new Iomega products promotions or support top of page Purchasing Iomega Products For general purchase and resale information please go to our web site at www iomega com europe top home Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_eu html 3 of 3 3 21 2005 12 36 22 PM ...

Страница 9: ... Pacific web support site offers advanced problem solving support available 24 hours a day Here s just some of what s offered Online Help Pages You can find help pages with answers to frequently asked questions FAQs Locate Iomega Manuals You can access an electronic copy of the manual for any Iomega product If the manual you select is a PDF file you will need Adobe Acrobat Reader to view it If you...

Страница 10: ...aling rates to the listed in country area codes As our support numbers may change from time to time please see our web site at www iomega com support ap for the latest support numbers Australia Tel 61 2 8223 9140 9 00 a m 5 30 p m EST China Tel 10800 440 0070 8 30 a m 5 30 p m Hong Kong Tel 852 8109 8202 8 30 a m 5 30 p m Korea Tel 080 777 4700 9 00 a m 5 30 p m Support provided by DigiSys Malaysi...

Страница 11: ...tomer Support before returning your drive Our trained support personnel can often resolve the problem directly or otherwise supply you with return authorization top of page Product Information Visit our web site at www iomega com for information on new Iomega products promotions or support Purchasing Iomega Products For general purchase and reseller information please go to our web site at www iom...

Страница 12: ...em solving support available 24 hours a day Here s just some of what s offered Online Help Pages You can find help pages with answers to frequently asked questions FAQs Download the Latest Iomega Software The software that shipped with your Iomega product may be updated over time Choose Software Download from the Iomega web support site to check for the most up to date Iomega software or go direct...

Страница 13: ...ay except national holidays top of page Product Return For information on returning your Iomega product for warranty service or repair after the warranty period please visit our web support site or contact Iomega Customer Support Because many returns are found to be due to a technical problem rather than a defective product it is necessary to check with Iomega Customer Support before returning you...

Страница 14: ...ed Adobe Acrobat Reader to view it If you don t already have Adobe Acrobat Reader installed on your system you can download it from the Adobe Systems Incorporated web site www adobe com Download the Latest Iomega Software The software that shipped with your Iomega product may be updated over time Choose Software Download from the Iomega web support site to check for the most up to date Iomega soft...

Страница 15: ...subject to change without notice Product Information Visit our web site at www iomega com for information on new Iomega products promotions or support top home Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u get_help_la html 2 of 2 3 21 2005 12 36 25 PM ...

Страница 16: ...ga HDD External Hard Drive read and follow the USB or FireWire Guidelines to ensure reliable performance Here s how to get started 1 Unpack the Iomega HDD External Hard Drive and accessories Iomega Installation CD and Quick Install booklet FireWire or USB Adapter Cable Iomega HDD External Hard Drive HDD External Power Supply 2 Read important information for using the Iomega HDD External Hard Drive...

Страница 17: ...lines USB Click here if the Iomega HDD External Hard Drive you purchased has a Universal Serial Bus USB connection FireWire Click here if the Iomega HDD External Hard Drive you purchased has a 1394 or FireWire connection Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u guide html3 21 2005 12 20 34 PM ...

Страница 18: ...nal 4X CD ROM drive for supporting software 20 MB hard drive space for supporting software Mac OS Users USB 2 0 connection Apple Macintosh G4 or G3 blue and white G3 only Mac compatible USB 2 0 adapter card Mac OS 10 1 or above CD ROM drive for supporting software 20 MB hard drive space for supporting software Mac OS Users USB 1 1 connection Apple Macintosh G4 or G3 blue and white G3 only or iMac ...

Страница 19: ... some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device to allow the system to re enumerate the USB bus Do not connect disconnect or use any other USB device during this time top of page Do not Do not connect or disconnect any USB device while the Iomega HDD External Hard Drive is transferring information Data loss will result Do not use any USB cable w...

Страница 20: ...delines Follow these guidelines to ensure optimal and reliable performance of your Iomega HDD External Hard Drive You can You can connect or disconnect the FireWire adapter cable to the drive while the computer is on NOTE PC users must stop the Iomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select the drive icon and use the Put Awa...

Страница 21: ... card to a system For best performance Unused FireWire ports should be left empty There are no terminators for FireWire connections Check the Iomega Web site www iomega com frequently for updated software and the latest information on FireWire top home Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_firewire html 2 of 2 3 21 2005 12 20 36 PM ...

Страница 22: ...ac Users You can read files on a Mac from a FAT 32 formatted drive however The drive may mount slower Files may copy slower You can improve performance by reformatting on your Mac however you will be unable to read the drive on a PC computer without special software Reformatting the Drive on a Mac The default format for Mac is HFS OS 9 1 Click Special on the task bar and select Erase Disk OS X Sel...

Страница 23: ...power cable or the USB or FireWire adapter cable 1 Ensure all files or programs on the Iomega HDD External Hard Drive are closed 2 Double click the Unplug or Eject Hardware icon on the taskbar 3 Select the Iomega drive and click OK 4 You can then safely disconnect the drive top of page Partitioning the Iomega HDD External Hard Drive Iomega does not recommend or support multiple partitioning of the...

Страница 24: ...r information on USB 2 0 adapters that support Mac The drive will run on built in USB 1 1 ports at USB 1 1 speeds PC users A USB 2 0 adapter card must be installed for the drive to run at USB 2 0 speeds top Copyright 2002 Iomega Corporation All rights reserved Iomega and the stylized i logo are either registered trademarks or trademarks of Iomega Corporation in the United States and or other count...

Страница 25: ...of connection you will be using Connect the Iomega HDD External Hard Drive to a USB Connection Connect the Iomega HDD External Hard Drive to a FireWire Connection Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u inst_drive html3 21 2005 12 20 40 PM ...

Страница 26: ...e to the drive 3 Connect the other end of the USB adapter cable to the USB port on your computer NOTE The Iomega HDD External Hard Drive for USB 2 0 is capable of running at speeds up to 40 times faster than the standard USB 1 1 technology Connect the Iomega HDD External Hard Drive to a USB 2 0 port to achieve the USB 2 0 speed Connected to a standard USB 1 1 port the drive runs at the standard US...

Страница 27: ...ear restart your computer If the icon does not appear refer to the section Troubleshooting for USB Drives or see the Iomega Web Support Site at www iomega com support 5 On the installation CD click on each of the software icons to install the software The Iomega HDD External Hard Drive is now ready to use Save to and drag and drop files to the Iomega HDD External Hard Drive as you would to any oth...

Страница 28: ...Iomega HDD External Hard Drive User s Manual Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u inst_drive_usb html 3 of 3 3 21 2005 12 20 41 PM ...

Страница 29: ...completely then insert the installation CD to install the driver If the installation does not start automatically double click on the CD icon The neccessary drivers will automatically be installed Install the software after you have connected the drive to your computer 2 Connect the FireWire adapter cable to the drive 3 Connect the FireWire adapter cable to a FireWire port on the computer Look for...

Страница 30: ...formation The drive can be connected or disconnected while the computer is on To prevent any data loss stop the drive before disconnecting the FireWire adapter cable or power supply from drive Make sure all files folders or programs that are on the Iomega drive are closed top of page 4 Connect the power supply to the power cord then connect the power supply to the drive NOTE Plug the power cord in...

Страница 31: ...puter to the Iomega HDD External Hard Drive you will see the Version conflict dialog box that says File being copied is older than the file on your system Do you want to keep the current file Always click Yes for all messages More than one dialog box will appear These messages will only appear the first time you connect the Iomega HDD External Hard Drive Proceed to the next step 5 The Iomega HDD E...

Страница 32: ...mega HDD External Hard Drive Is Not Assigned a Drive Letter under Windows 1 Check all connections 2 Make sure the drive system is receiving power 3 Make sure you are using the USB adapter cable that came with your Iomega HDD External Hard Drive 4 If you have not already done so insert the installation CD The driver will automatically install 5 Try reinstalling the software If you are using Windows...

Страница 33: ...Windows 2000 a Select Control Panel Administrator Tools Computer Management then Disk Management b Right click on the icon for the Iomega USB drive and select Change Drive Letter and Path from the shortcut menu c Click the Edit button d Click on Assign a drive letter and select the letter you want to use for your Iomega HDD External Hard Drive top of page Iomega HDD External Hard Drive Performance...

Страница 34: ...ubs cables cards mice joysticks and peripherals that do not comply with the USB specification may cause system lockups or possible data loss when used with the Iomega HDD External Hard Drive If you are not sure that a USB device complies with the latest USB specification contact the manufacturer of the device top of page The Iomega HDD External Hard Drive Does Not Work on an Older Laptop Computer ...

Страница 35: ...ecting the Iomega FireWire cable directly to one of the FireWire connections on your computer rather than to a FireWire device 6 If the Iomega HDD External Hard Drive icon does not appear after the drive is connected it may be because there are other bus powered devices connected and there is not enough available power for the Iomega drive If this condition exists try the following Disconnect othe...

Страница 36: ...ntroller in your computer system to one that complies with the FireWire SBP 2 specification In this case contact your computer manufacturer for help Do not disconnect the Iomega drive while it is transferring information data loss will result You must have Windows 98 SE Me XP or Windows 2000 to use the Iomega Drive CAUTION FireWire devices including controller chips cables cards and peripherals th...

Страница 37: ...Iomega HDD External Hard Drive User s Manual top home Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u trblshoot_fw html 3 of 3 3 21 2005 12 36 27 PM ...

Страница 38: ...ac Users You can read files on a Mac from a FAT 32 formatted drive however The drive may mount slower Files may copy slower You can improve performance by reformatting on your Mac however you will be unable to read the drive on a PC computer without special software Reformatting the Drive on a Mac The default format for Mac is HFS OS 9 1 Click Special on the task bar and select Erase Disk OS X Sel...

Страница 39: ...power cable or the USB or FireWire adapter cable 1 Ensure all files or programs on the Iomega HDD External Hard Drive are closed 2 Double click the Unplug or Eject Hardware icon on the taskbar 3 Select the Iomega drive and click OK 4 You can then safely disconnect the drive top of page Partitioning the Iomega HDD External Hard Drive Iomega does not recommend or support multiple partitioning of the...

Страница 40: ...r information on USB 2 0 adapters that support Mac The drive will run on built in USB 1 1 ports at USB 1 1 speeds PC users A USB 2 0 adapter card must be installed for the drive to run at USB 2 0 speeds top Copyright 2002 Iomega Corporation All rights reserved Iomega and the stylized i logo are either registered trademarks or trademarks of Iomega Corporation in the United States and or other count...

Страница 41: ...ease take a moment to answer a few questions Take it now Factory Outlet Specials Fully tested reconditioned CD RW Drives starting at 34 95 Free Newsletters Get exclusive updates on Iomega products and technology Wondering what product is best for you Let us recommend the perfect solution Monday March 21 2005 2005 Iomega Corporation All Rights Reserved Site Map Product Registration Newsletter Unsub...

Страница 42: ...nal 4X CD ROM drive for supporting software 20 MB hard drive space for supporting software Mac OS Users USB 2 0 connection Apple Macintosh G4 or G3 blue and white G3 only Mac compatible USB 2 0 adapter card Mac OS 10 1 or above CD ROM drive for supporting software 20 MB hard drive space for supporting software Mac OS Users USB 1 1 connection Apple Macintosh G4 or G3 blue and white G3 only or iMac ...

Страница 43: ... some system lockups by waiting at least 30 seconds after connecting or disconnecting any USB device to allow the system to re enumerate the USB bus Do not connect disconnect or use any other USB device during this time top of page Do not Do not connect or disconnect any USB device while the Iomega HDD External Hard Drive is transferring information Data loss will result Do not use any USB cable w...

Страница 44: ...delines Follow these guidelines to ensure optimal and reliable performance of your Iomega HDD External Hard Drive You can You can connect or disconnect the FireWire adapter cable to the drive while the computer is on NOTE PC users must stop the Iomega HDD External Hard Drive first See the Device Stop Utility in the Using Your Drive section Mac users should select the drive icon and use the Put Awa...

Страница 45: ... card to a system For best performance Unused FireWire ports should be left empty There are no terminators for FireWire connections Check the Iomega Web site www iomega com frequently for updated software and the latest information on FireWire top home Copyright 2002 Iomega Corporation All rights reserved http www iomega com support manuals hdde40u guide_firewire html 2 of 2 3 21 2005 12 36 36 PM ...

Страница 46: ...301 Moved Permanently Moved Permanently The document has moved here http iomega na en custhelp com cgi bin iomega_na_en cfg php enduser entry php3 21 2005 12 36 37 PM ...

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