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The Windows Client

Problem

Resolution

Windows Client will not connect to

the GCN1000

DirectX 7.0 or higher must be installed on your computer

Remote mouse pointer is out of Sync Use the Auto Sync feature to sync the local and remote

monitors. See Additional Mouse Synchronization Procedures for
further mouse settings

Part of the local window is off my

monitor

If Keep Screen Size is not enabled, use the Auto Sync feature to
sync the local and remote monitors. If it is enabled see the
discussion under Keep Screen Size

The local screen is rotated 90°

Enable Keep Screen Size, see the discussion under Keep
Screen Size

I cannot run Net Meeting when the

Windows Client is running.

Enable Keep Screen Size, see the discussion under Keep
Screen Size

When I log in, the browser generates

a CA Root certi

cate is not trusted, or

a Certi

cate Error response

The certi

cate’s name is not found on Microsoft’s list of Trusted

Authorities. The certi

cate can be trusted.

Содержание GCN1000 PCPortal

Страница 1: ...GCN1000 PART NO M0566 Installation Installation Installation Guide GCN1000 PCPortal ...

Страница 2: ......

Страница 3: ...Filtering IP Address 20 User Station Filtering MAC Address User Manager 21 Customization 22 Firmware 23 Windows Client 25 Operation 27 Windows Client Control PNEL Hotkey setup 29 Video ADJUSTMENT 30 Message Board 31 Virtual Media 33 The Java Client 35 Java Applet Tool Bar 36 Video Parameters Keypad 38 Mouse Synchronization Message Board Administrator Reset 40 Connecting from the internet 41 Troubl...

Страница 4: ...For example Enter means to press the Enter key If keys need to be chorded they appear together in the same bracket with a plus sign between them Ctrl Alt 1 Numbered lists represent procedures with sequential steps Bullet lists provide information but do not involve sequential steps Indicates selecting the option on a menu or dialog box for example that comes next For example Start Run means to ope...

Страница 5: ...et you must have Sun s Java Runtime Environment Version 6 Update 3 or higher Your router and ISP must support Port Forwarding to allow access from the internet Video The unit supports the following resolutions and refresh rates System Requirements Resolution Refresh Rates 640x480 60 72 75 85 720x400 70 800x600 56 60 72 75 85 1024x768 60 70 75 85 1152x864 75 1280x1024 60 75 Operating Systems Suppor...

Страница 6: ...and hold the reset switch for at least 3 seconds while reconnecting power Note This will not reset users or passwords 2 10 100 Mbps LED The LED lights ORANGE to indicate a 10 Mbps connection and GREEN to indicate a 100 Mbps connection 3 Link LED Flashes GREEN to indicate that a Client program is accessing the device 4 Power LED Lights ORANGE when the GCN1000 is powered and ready to operate 5 LAN P...

Страница 7: ... cable USB keyboard monitor and USB mouse Each port is color coded and marked with an appropriate icon for identification 4 Virtual Media Port The connection for the virtual media cable that connects the GCN1000 to a USB port on your computer It allows file transfers to occur 5 LAN Port The network s Ethernet cable connection Note if you are using a wireless keyboard mouse set connect the receiver...

Страница 8: ... opens 5 Type ipconfig 6 Enter Look for the heading that says Ethernet adapter Local Area Connection 7 Write down the IP Address and Default Gateway If the first three groups of numbers of your IP Address happens to be 192 168 0 Proceed to Hardware set up IP Address Default Gateway Exit the command line by clicking on the X on the top right corner of the Command line window ...

Страница 9: ...tial set up The following instructions will explain how to put your computer and GCN1000 on the same network the first set of instructions cover Windows XP and 2000 the second set explains Vista Windows XP and 2000 1 Go to control panel look for the Network Connections icon 2 Double click on the icon 3 Right click on Local Area Connection or Wireless network connection 4 Select Properties 5 Under ...

Страница 10: ...ion right click select Properties 5 Highlight Internet Protocol Version 4 TCP IPv4 6 Select Properties 7 Select Use the following IP address In the top block labeled IP address type 192 168 0 65 Enter 255 255 255 0 for the Subnet mask Leave the default Gateway blank 8 Click OK your computer will take a few moments to change its IP address ...

Страница 11: ...s bar of your web browser then Enter 3 When the certificate windows pop up accept them 4 When the below screen appears log into the GCN1000 User name administrator lowercase Password password lowercase 5 After logging in click on the Network icon along the top of the Window This is where the GNS1000 s network configuration settings and information are located ...

Страница 12: ...tomatically 7 For now leave the rest of the settings at their default values they will be covered latter 8 Click on Apply then Logout The GCN1000 will reset It is important to log out so the GCN1000 will close the connection NOTE Change your computer s IP address and Default Gateway back to the original settings as noted in the preliminary Steps if both are obtained automatically click on the radi...

Страница 13: ...N1000 s PC KVM port to the video and a USB port on the computer 3 Connect your network cable between the GCN1000 s LAN port and your router 4 Connect your computer to the network Note Both the GCN1000 and your computer must be connected to your router If you are using a wireless network switch to a wired connection to set up the GCN1000 once you know everything is working you can switch back to wi...

Страница 14: ...in the preliminary set up of the GCN1000 in the browser s Address bar 1 A Security Alert dialog box similar to the one below appears Accept the certificate If a second certificate appears accept it as well The GCN1000 login page appears Provide a valid Username and Password Default User name administrator Password password Click on Login ...

Страница 15: ...rol the server Java Applet For platform independence the Java applet allows users with the proper permission see User Manager and Java installed on the remote computer to connect to the GCN1000 and remotely control the sever Log All the events that take place on the GCN1000 are recorded in a log file If you have the proper permission clicking on this Icon displays the contents of the log file Note...

Страница 16: ...the Log icon at the lower left of the page Administration Icons The icons arranged horizontally across the top of the page are linked to the administration utilities which are used to configure the GCN1000 Your ability to make configuration changes depends on the permissions associated with your login information This chapter discusses each of them in turn Once you login the General panel displays...

Страница 17: ...ewall is being used the Administrator can specify in the Firewall s set up the port numbers that the firewall will allow Users must specify the port number as part of the IP address when they connect to the GCN1000 If an invalid port number or no port number is specified the GCN1000 will not be found I E 192 168 0 60 9000 for the Windows client and 192 168 0 60 9002 for the Java client Explanation...

Страница 18: ...server address assigned automatically or a fixed address can be specified For automatic address assignment select Obtain DNS server address automatically Recom mended To specify a fixed address select Use the following DNS IP Change Notification If you elect to use automatic IP Addressing you can have the GCN1000 send an e mail notification whenever its DHCP assigned IP address changes To enable e...

Страница 19: ... and the string was abcdefg the users would key in the following 192 168 0 126 abcdefg Users must include a forward slash and the string along with the IP address when they log in For security purposes we recommend that you change this string from time to time Filtering To enable IP and or MAC filtering a check mark in the IP Filter Enable and or MAC Filter Enable checkbox enables the filter There...

Страница 20: ... additional IP addresses you want to filter To delete a filter select it and click Remove To modify a filter select it and click Edit The Edit dialog box is similar to the Add dialog box When it comes up simply delete the old address and replace it with the new one User Station Filtering MAC addresses To add a MAC address filter Click Add A dialog box similar to the one below appears 1 Specify the...

Страница 21: ...er profile first select it from the list in the upper panel then change the information that appears in the User Info dialog box The Reset button clears all the information shown in the User Info fields When you have made all your changes click Update Note For security purposes change the default user name and password Note The user s password is not displayed the Password and Confirm fields are b...

Страница 22: ...k mark denies permission to the profile being created or modified Configure Administrator privileges which allows the user to set up and modify the GCN1000 s operating environment Windows Client allows access the GCN1000 via the Windows Client software Java Operation Java Operation access the GCN1000 via the Java Applet software Virtual Device Enables Virtual Media Log allows viewing the contents ...

Страница 23: ... and implement all the new changes when you log out A wait of approximately 30 to 60 seconds is necessary before logging in following the reset Firmware As new versions of the GCN1000 firmware become available they can be downloaded from our website Check the website regularly to find the latest information and packages To upgrade the firmware do the following 1 After downloading the new firmware ...

Страница 24: ...wsers supporting 128 bit SSL data encryption all current browsers support 128 bit SSL data encryption We recommend that the internet connection speed be at least 128 kbps For the browser based Windows Client you must have DirectX 7 0 or higher installed For the browser based Java Applet you must have Sun s Java Runtime Environment Version 6 Update 3 or higher Connecting from your local network Ens...

Страница 25: ...heir window in those cases you will be asked to Save to disk Allow it to download to a convenient location then with the browser still open double click on the down loaded application a box similar to the one below opens There is nothing actually installed on your computer the application is merely run from your computer instead of directly through the browser In keeping with the security provisio...

Страница 26: ...he window to remain on top of all other open windows on your desktop If Keep Screen Size is enabled the remote screen is not resized Disabled Keep Screen Size Enabled If Keep Screen Size is not enabled the remote screen is resized to fit the resolution of your monitor If the remote resolution is smaller its display appears as a win dow centered on your screen If the remote resolution is larger its...

Страница 27: ... it from the title bar You can switch between your local and remote programs with Alt Tab Note 1 Due to net lag there might be a delay before your keystrokes show up You may also have to wait a bit for the remote mouse to catch up to your local mouse before you click 2 Due to net lag or insufficient computing power on the local machine some images especially motion images may display poorly The Wi...

Страница 28: ...c Opens the Message board Brings up the Virtual device dialog box Sends Ctrl Alt Del from the remote to the local computer Exit the Windows Client These icons show the Num Lock Caps Lock and Scroll Lock state When the icon is lit the function is active When connected toggle the LEDs to set the correct state Note You can move the control panel to any convenient location on the remote window s scree...

Страница 29: ...you wish to change 5 Click Close Note You can use the same function keys for more than one action as long as the first key is not the same For example you can use F1 F2 F3 for one action F2 F1 F3 for another F3 F2 F1 for a third etc Various actions related to manipulating the remote server can be accomplished with hotkeys The Hotkey Setup utility accessed by clicking the Keyboard icon on the Contr...

Страница 30: ... local computer In order to implement their effects on the remote system another key may be substituted for the Alt key If you substitute the F12 key for example you would use F12 Tab and Ctrl F12 Del Substitute Ctrl key If your local computer captures Ctr key combinations preventing them from being sent to the remote system you can implement their effects on the remote system by specifying a func...

Страница 31: ...B component of the image is correspondingly increased Video Quality Drag the slider bar to adjust the overall Video Quality Values range from minimum to maximum The larger the value the clearer the picture and the more video data goes through the network Depending on the network bandwidth a high value may adversely effect response time Noise Noise refers to a grainy effect caused by random color s...

Страница 32: ...below The names of the logged in users are listed in this panel Your name appears in blue the other users name appears in black By default messages are posted to all users To post a message to one individual user select the user s name before sending your message If a user s name is selected and you want to post a message to all users select All Users before sending your message If a user has disa...

Страница 33: ... The button is shadowed when the User List is open Exit Click to close the message board Note Only the logged on users can see the Message Board it is not visible on the local monitor Virtual Media The GCN1000 s Virtual Media feature allows a USB 2 0 device Floppy drive or Flash Drive on a remote system to act as if it were installed on the local server Note The Virtual Media function is Only supp...

Страница 34: ...Connect button changes to Disconnect Open My Computer on the remote computer and the selected device will appear as a connected drive files may then be transferred between the drive and local computer 3 To end the connection bring up the dialog box and click Disconnect Note the connection remains open until the disconnect button is pressed ...

Страница 35: ...rnet connection will be covered To Access the Java applet Connecting from your local network Ensure the remote computer is connected to your network 1 Ensure the GCN1000 is connected to your local network and to the local computer 2 Start the browser of your choice on the 3 remote computer Type in the IPAddress you wrote down in step 6 of 4 GCN1000 Initial configuration for example http 192 168 1 ...

Страница 36: ...nd remote programs with Alt Tab Notes 1 Due to net lag there may be a slight delay before your keystrokes show up You may also have to wait for the remote mouse to catch up to your local mouse before you click 2 Due to net lag or insufficient computing power on the local machine some images especially motion images may display poorly The Java Applet Toolbar The Java Applet s toolbar provides utili...

Страница 37: ...ck is active Clicking on the icon toggles the mode Note When first connected toggle the LEDs to set the correct state The Video resolution and refresh rate of the remote computer are displayed below the lock icons Message Board Brings up the Message board Sends a Ctrl Alt Del signal to the local system Exits the program Note Does not close the session The Tool Bar Icons and their functions are exp...

Страница 38: ...e problem the Mouse Synchronization function can get them back into sync This is similar to the Mouse Synchronization feature of the Windows Client 1 Click the Mouse Synchronization button The remote mouse pointer moves to the upper left area of the screen 2 Move your local mouse pointer directly over the remote mouse pointer and Click mouse adj Note If you experience mouse Synchronization problem...

Страница 39: ...you Occupy the KVM other users cannot see the video and cannot input keyboard or mouse data The button is shadowed when the KVM is occupied The icon displays next to the user s name in the User List panel when he has occupied the KVM Occupy Release Keyboard Mouse When you Occupy the KM other users can see the video but cannot input keyboard or mouse data The button is shadowed when the KM is occup...

Страница 40: ... power adapter and all cables 2 Remove the housing from the GCN1000 3 Short jumper J9 on the circuit board 4 Reconnect the GCN1000 power adapter 5 When the front panel LEDs flash disconnect the power adapter from the GCN1000 6 Remove the jumper cap from J9 7 Close the housing and reconnect the GCN1000 power adapter and cables 8 After starting back up you can use the default Username and Password t...

Страница 41: ... by which your router knows where to direct the incoming Client software This is Port 3 forwarding it is set up to direct the incoming Client to the GCN1000 Step 1 If you have assigned a static IP address to the CN1000 this step can be skipped The GCN 1000 has a feature called IP Change Notification This feature will automatically send an Email to your preferred Email account notifying you its IP ...

Страница 42: ... arrow labeled Computer Name and select the GCN1000 by name In the Ports to Open TCP space type 9000 9002 or the port numbers you chose and set the schedule if needed put an X in the box on the extreme left to activate port forwarding Save your changes and restart the router When the router has rebooted start your browser and enter your DYNDNS host name You should now be able to connect to the GCN...

Страница 43: ...al language layout you must set the remote computer s keyboard layout to English When I log in the browser generates a CA Root certificate is not trusted or a Certificate Error response The certificate s name is not found on Microsoft s list of Trusted Authorities The certificate can be trusted General Operation Problem Resolution Erratic Operation Press and hold the Reset button for at least thre...

Страница 44: ...Size is not enabled use the Auto Sync feature to sync the local and remote monitors If it is enabled see the discussion under Keep Screen Size The local screen is rotated 90 Enable Keep Screen Size see the discussion under Keep Screen Size I cannot run Net Meeting when the Windows Client is running Enable Keep Screen Size see the discussion under Keep Screen Size When I log in the browser generate...

Страница 45: ... are using to access the GCN1000 remote 2 In order for the local and remote mice to synchronize you must use the generic mouse driver supplied with the Windows operating system If you have a third party driver installed such as one supplied by the mouse manufacturer you must remove it Windows 2000 Set the mouse speed to the middle position set the mouse acceleration to None Control Panel Mouse Mou...

Страница 46: ...nhance Pointer Precision Control Panel Printers and Other Hardware Mouse Pointer Options Apply Ok Optional Cables The KVM cables currently available are listed in the table below Contact your dealer for details Length Product Number 3 9ft 2L 5201U 5 9ft 2L 5202U 9 8ft 2L 5203U 16 4 ft 2L 5205U ...

Страница 47: ...47 ...

Страница 48: ...N IOGEAR is an environmentally conscious company that emphasizes the importance of conserving natural resources The use of our technology solutions helps reduce electronic waste HEALTH IOGEAR supports healthy and fit lifestyles By integrating products with the latest scientific developments IOGEAR s solutions enhance the life of end users About Us About Us About Us ...

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