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TroubleShooting

Notes:

All URLs are subject to change. If the URLs listed in this manual are no longer valid, you can find the
majority of necessary updates at http://www.versiontracker.com or http://www.download.com.

Contacting IOGEAR

Service Support

If you are still experiencing problems using your BOSS™ Drive, please follow the directions on pg. 73 on
how to contact IOGEAR

’s Service Support department for your technical support needs.

Seagate Trouble Shooting Tip
Set up the jumper on the Seagate drive to the SLAVE position.

Содержание BOSS GNS1000 GNS1000 GNS1000

Страница 1: ...BOSS Broadband Office Storage Server a Network Server Appliance NSA User Manual...

Страница 2: ...s Reserved PKG M0098 IOGEAR the IOGEAR logo are trademarks or registered trademarks of IOGEAR Inc Microsoft and Windows are registered trademarks of Microsoft Corporation IBM is a registered trademark...

Страница 3: ...Front View 1 2 Back View 2 Installation 2 1 Hardware Installation 2 2 Check your Computer First 2 3 Connecting to the Web Based Manager 2 4 Web Based Manager Basic 3 Configuration Hierachy 3 1 Overvie...

Страница 4: ...er Settings 5 2 URL Filter Setup 5 3 IP Filter Setup 5 4 Denial of Service 6 VPN Settings 6 1 IP Sec Settings 6 2 PPTP Settings 7 User Management 7 1 Users 7 2 Group 8 NAS Management 8 1 HD Initializa...

Страница 5: ...4 Time Settings 9 5 SNMP 10 System Report 10 1 System Information 10 2 System Log 10 3 URL Log 10 4 DHCP Lease Report Care and Handling Troubleshootoing Technical Support Appendix Specification Radio...

Страница 6: ...rnet cable CAT5 1 User Manual 1 Quick Start Guide 1 Warranty Registration Card System Requirements Macintosh Users Mac OS X 10 2 or greater Internet Explorer 5 2 or newer PC Users Windows 98SE 2000 ME...

Страница 7: ...SPI Firewall and File Server make this one of the most sophisticated server appliances on the market today The BOSS network server appliance allows a group of trusted computers and networks to connec...

Страница 8: ...Configuring System Firmware Update via HTTP Reset To Factory Settings Event Alert and Logs Statistics of Network Flow System Information Features Services DHCP Client Server Proxy DNS RIP Network Prog...

Страница 9: ...revented Whenever an attack is detected the system will alert the network manager home user that an attack has occurred The network administrator or home user can then inspect the log information to f...

Страница 10: ...P Files can be shared simulta neously by clients regardless of the operating system they are using or the network server they are attached to This solution provides convenient common storage resources...

Страница 11: ...ormation would be exposed FTP Server FTP is the most secure quick and reliable method of transferring files The FTP server allows you full control over who can login to the server appliance and to whi...

Страница 12: ...10 Pictorial Introduction System Activity LEDs LEDs Link Activity LEDs for each Ethernet Port Power LED Packet Transmit Receive LEDs Hard Disk Activity Light Power Light Front View 1 2 3 4 1 2 3 4...

Страница 13: ...11 Back View Pictorial Introduction Power Jack Power Button WAN port 10 100 Mbps WAN port MDI MDIX switch 4 LAN ports 10 100 Mbps Reset Button 5 6 7 8 9 10 5 6 7 8 9 10...

Страница 14: ...o the computer side As for the four LAN ports there is no need to add additional switches for each cable connection This is because the LAN ports support auto MDI MDIX LAN Ports The LAN ports are used...

Страница 15: ...ease repeat step 2 Installation 1 2 3 This chapter will give you brief instructions on how to install the product In section 2 1 we will configure the hardware part of the BOSS step by step In section...

Страница 16: ...owing settings on your computer 1 Please select sequentially Start menu Settings Control panel Network connections Local Area Connection Then a Local Area Connection Status window shows up Figure 2 2a...

Страница 17: ...Figure 2 2a Figure 2 2b 15 Installation...

Страница 18: ...http 192 168 2 1 in the address field then press the Enter key 2 An authentication window shows up to prompt you to type the username and the password 3 Leave the username blank and type admin as a pa...

Страница 19: ...Figure 2 3a Figure 2 3b 17 Installation...

Страница 20: ...Figure 2 4a 18 2 4 Web Based Manager Basic Settings Start to configure your network environment by clicking Basic Settings in the left menu The Basic Settings page is shown as Figure 2 4a Installation...

Страница 21: ...er and External Net work Interface We describe these settings in detail in the following sections You must click the Apply button after you finish inputting the settings You will see a rebooting windo...

Страница 22: ...ress to gain access to the Internet at the same time However using the BOSS all computers within the home or office network can access to the Internet even with only one physical IP address The router...

Страница 23: ...g address range reserved by the Internet Assigned Numbers Authority IANA All BOSS default settings will appear within the window referenced on page 18 The settings should match those listed in the tab...

Страница 24: ...Class 192 168 0 0 192 168 255 255 Domain Name Server Your ISP may require a DNS Domain Name Server address Please contact your ISP cable or DSL provider for the needed DNS addresses Once obtained plea...

Страница 25: ...figure the external network interface They are illustrated as follows Example 1 If you are connecting through a fixed IP address from the ISP Cable modem users Example 2 If you are connecting through...

Страница 26: ...d IP address obtained from your ISP to access the Internet please follow the steps below 1 Select the Fixed IP Address radio button 2 Enter the Public IP Address 3 Enter the External Gateway 4 Enter t...

Страница 27: ...general you should choose this option if you are connecting the BOSS to a cable modem Some cable modem connections need you to provide a specific hardware address If this is the case you should fill i...

Страница 28: ...Setting selection in the left menu You can enable or disable the Connect On Demand function Please choose the Disable radio button to disable this function or choose the Enable radio button to enable...

Страница 29: ...k to make sure that the username password cables etc are all correct If your ISP provides a PPTP server you could set up the PPTP client here Please follow the steps Select the ADSL PPTP radio button...

Страница 30: ...ng settings for each function Section 3 2 describes the power management in detail 3 1 Overview of Configuration Menu There are eight main categories in configuration menu Basic settings Network setti...

Страница 31: ...each part below in detail Power Down You can turn the power down in several ways Power Down by Web Please select System Management Administrator Settings In Power Down field select the Enable radio b...

Страница 32: ...to reduce the consumption of power In the left menu select NAS Management HD Initialization Wizard in HD Power Management Setting please select the time in Turn Off hard disk field Figure 3 2b If you...

Страница 33: ...twork Settings When you select Network Settings in the left menu of the web page five configuration options appear DHCP Server IP Alias Multiple NAT Route Settings and DDNS Please refer to the corresp...

Страница 34: ...To Enable the DHCP Server If you do not have a DHCP server on your network 1 Select the Enable radio button This is already enabled by default 2 Enter a number in Lease time field 3 Enter the IP addre...

Страница 35: ...d in to indicate that no other IP addresses are available for assignment To Disable the DHCP Server If you already have a DHCP server on your network or you do not have DHCP server on your network but...

Страница 36: ...there is an issue 192 168 2 X and 172 16 2 XXX are not in the same network We need IP Aliasing to resolve this issue IP Alias allows one network interface to contain more than one network It allows th...

Страница 37: ...ase the bandwidth Multiple NAT allows you to dispatch your network packets evenly to these IP addresses provided by ISP 1 Enter the Internal IP Range 1 e g 192 168 2 1 24 It means the network is 192 1...

Страница 38: ...NAT 6 Click the Apply button After you configure the Multiple NAT on the group of fixed IP addresses it can increase the bandwidth The Internal IP range you entered will be routed to the corresponding...

Страница 39: ...network does not support RIP Routing Informa tion Protocol If the router supports RIP it will automatically exchange routing information with BOSS and it is not necessary to set a static route Please...

Страница 40: ...below to setup DDNS 1 Select Enable radio button in DDNS Client Service field 2 Select the DDNS service provider 3 Enter the User name The user name you use to log in to DDNS service 4 Enter the passw...

Страница 41: ...n the left menu of the web page four configuration items appear including Virtual Server settings URL Filter IP Filter setup and Denial of Service Please refer to the corresponding section for each of...

Страница 42: ...192 168 2 1 192 168 2 1 which could be an FTP server Users accessing port 80 will be directed to 192 168 2 2 an HTTP server on the network For users outside your internal network they will feel like...

Страница 43: ...lease follow the steps to enable this feature 1 Select the Enable radio button in URL Filter 2 In Site 1 please enter the URL address you wish to block interal users from accessing 3 To block addition...

Страница 44: ...k four individual ports or a range of ports at the same time so the specific group of intranet hosts cannot connect to these ports To block IPs using the IP filter please follow the steps below 1 Sele...

Страница 45: ...range of port numbers if any in the last field 43 5 4 Denial of Service It is highly recommended that the DoS Protection feature be enabled to prevent attacks on the network However if you allow someo...

Страница 46: ...ces at the IP layer Working at this level IPSec can protect any traffic carried over IP unlike other encryption methods that only protect a particular higher level protocol PPTP Point to Point Tunneli...

Страница 47: ...6 1a 2 Enter the Local ID For identifying this host 3 Click the Apply button VPN Settings 4 The IPSec Tunnel List is empty by default Please click the NEW button to establish a new tunnel You will be...

Страница 48: ...nnel Note in step 9 the Remote IP field enter the fixed IP address of the main company and the correspond ing Subnet and Netmask Preshare Key The Preshare Key field is a secret key that is used to ide...

Страница 49: ...uters will communicate the Status field shows you whether the current link is estab lished or not If the current link is not established you can click the Link Up button in the Action field to request...

Страница 50: ...pass ing the certification the server will assign a private IP address to the client The remote user will be treated like a member of the LAN and can access the local hosts inside the company To run...

Страница 51: ...n a user group tries to access the folder the system will check the list of valid users for the folder If the user group is included in the list the user group then has permission to access the folder...

Страница 52: ...er Management Figure 7 1a 2 Then the Add Modify Users page shows up 3 Enter the Username e g peter 4 Enter the Password 5 Click the Apply button Then you will be taken back to the User Management page...

Страница 53: ...ows up Enter the group name ex Teacher 3 To include more users in this group e g Teacher please select the user in the System Users List e g Mary 4 Then click the left arrow button to add the user to...

Страница 54: ...User Management 52...

Страница 55: ...rd disk via the wizard Follow the wizard in order to properly setup the drive Select the HD Initialization option and refer to the steps below 1 Select the Enable radio button and click the Apply butt...

Страница 56: ...ize the hard disk A percentage bar shows the progress Note Users without Java will get an error message You can ignore and return to the main wizard screen to see the current percentage It will not up...

Страница 57: ...latforms By default all protocols are enabled but for security reasons users may want to disable specific protocols For MS Windows Users Please follow the steps below 1 In MS Windows File Sharing fiel...

Страница 58: ...r Unix like Platform Users Please follow the steps below 1 In Network File System field please select the Enable radio button 2 Click the Apply button 3 Click the New button in NFS Mapping List 4 A NF...

Страница 59: ...create the share folder and assign users groups To assign the users groups to a folder please follow the steps below The folder created after the HD initialization should be on the Share Name List Cl...

Страница 60: ...You will be taken back to the File Sharing page Check to see that the folder you created appears on the Share Names List There should now be Add Remove and Modify buttons They are used to create delet...

Страница 61: ...NAS Management Please enter the user name and password that was created in section 9 1 59...

Страница 62: ...port Settings Firmware Update Time Settings and SNMP Please refer to the corresponding section for these configura tion details System Management 9 1 System Management Administrator Settings In Admini...

Страница 63: ...feature is disabled for security reasons External Admin Port Defines a port for the remote administrator to connect to Restart device This function reboots the Network Server Appliance Select the Enab...

Страница 64: ...in Alarm Mail 2 Enter the IP Address or Domain Name of the Mail Server e g 111 22 33 4 or mail your net 3 Enter the e mail address e g admin mail your net that you want the system to send e mail to i...

Страница 65: ...these steps 1 The current firmware version is shown as 1 06 2 In Firmware Update click the Browse button A window see Figure 9 3a should pop up Please select the image file you have downloaded After...

Страница 66: ...d below 1 YY MM DD format Please enter the year in the first field then select the month and date 2 HH MM SS format Please enter the hour minutes and seconds respectively 3 Click the Apply button Once...

Страница 67: ...t the Enable radio button in the SNMP Agent field 2 Enter the Community Name Note that the agent side and the client side must use the same community name 3 Enter the contact information in System Con...

Страница 68: ...nternal and external net work connections The BOSS has one WAN port and four LAN ports The WAN port belongs to the external 66 System Reports When you select System Reports in the left menu of the web...

Страница 69: ...dware address Netmask corresponding to the network Max Transfer Unit maximum bytes of a packet Tx Err Packets e g 309 0 means you sent 309 packets and there are 0 packets with errors Rx Err Packets e...

Страница 70: ...rror the event report will help determine where and or what the error is You can clear the records under the Administrator Settings Please refer to Section 9 1 Clean Event Log The URL Log function rec...

Страница 71: ...ase Report function reports all leased IP provided by DHCP server From this page you can find out which host was assigned to which IP address You can clear all the records through administrator settin...

Страница 72: ...ound the vents of the BOSS DO NOT move or bump the BOSS while it is operating Keep all cables out of aisles and off desktops where they can be hooked and pulled Keep the BOSS firmly secured in the shi...

Страница 73: ...ake your new BOSS the only device hooked into the Network Do not use a hub or repeater in connecting your drive to the computer Use the cable that was shipped with your BOSS Check all cable connection...

Страница 74: ...www versiontracker com or http www download com Contacting IOGEAR Service Support If you are still experiencing problems using your BOSS Drive please follow the directions on pg 73 on how to contact...

Страница 75: ...ription of the problem and what you were doing when the problem occurred before calling Service Support The Service Support representative will be able to serve you much quicker if you are prepared to...

Страница 76: ...Default Setting Table Appendix 74 Configuration Item Default Settings Administrator Username empty Administrator Password admin Internal IP address 192 168 2 1...

Страница 77: ...k Activity Off Link down Flash The interface is transmitting receiving packets WAN LAN On The network link is 100 Mbps 10 100 Mbps Off The network link is 10 Mbps Throughput No LED on Current transfer...

Страница 78: ...emperature Operating Humidity Dimensions Case Supported Internal Drives Power Adapter 5 RJ 45 Ports 3 5 ATA 133 or equivalent 32 158 F 0 70 C 68 122 F 20 50 C 20 80 RH Non Condensing 10 5 in 26 67 cm...

Страница 79: ...n tested and found to comply with the limits for a Class B computing device pursuant to Subpart J of Part 15 of FCC Rules which are designed to provide reasonable protection against such interference...

Страница 80: ...no warranty or representation expressed implied or statutory with respect to the contents or use of this documentation and especially disclaims its quality performance merchantabil ity or fitness for...

Страница 81: ...79...

Страница 82: ...23 Hubble Irvine CA 92618 P 949 453 8782 F 949 453 8785 www iogear com Contact info...

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