Warranty
This product is warranted against defects for a period of one (1) year from the date of original invoice. We will repair/replace the product with no
charge for parts or labor within this time. To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of
original invoice. This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC, the product has been
tampered with or damaged by lightning or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL
PURPOSE. IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR
BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR
OTHERWISE.
Unplug the 5VDC from the back and unplug the phone lines; Wait 60 seconds then plug
them back in, make sure the AC adapter is plugged in securely.
Device not working or
stopped working
telephone was changed or power glitch - do as above, then select lines to get dial tones.
Some phone Lines are removed from device or do not exist.
on non existing lines the lights
keep blinking and that is OK
UN-plug phone lines for 5 seconds and plug it back in
.
No Audio
Audio not Loud
Hum on the audio
Buzz on the audio
Make sure your audio is still playing by turning speaker ON to hear it. Try unplugging
USB/SD card and re-insert then re-power the device, if using external audio source, make
sure audio cord is OK and connected firmly.
Ensure flash drive is compatible in size (256MB to 8GB)
-Insert flash drive to PC, copy all files to a folder
in PC, then delete all files on the USB flash drive then Right click & select
FORMAT
hit Start then copy
all files you want back to the USB drive and try it.
Try using a PC not Apple when making file changes
Adjust the volume on iHold , use a louder produced .mp3 file
If connection to a PBX or AUX audio be sure to use “ground isolated” audio cord, Try another
audio device if using AUX in
Device does not activate
or stopped activating
Innovative Telecommunication Technology LLC
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
http://www.invotel.com
Phone: 310-899-0078
Hold Music
activates in a conference
call or when two phones
pick up at same time
In setting 2 or 3 if for any reason the hold music is activated inadvertently, it can always
be deactivated by pressing the FLASH button
Conference calls can be done a better way: Press FLASH, you will get a dial-tone now
dial the phone number of the 2
nd
party then press FLASH to join the two calls together.
MOH works but audio does
not stop when call is
picked up in 1 setting
Wire distance to adapter is too long, Centralize the location of device to be as close as possible
to all the phones. Try Programming A2, Try the setting 2 or 3 with Flash then Hold If you are re-
wiring “daisy chain” wiring works better than ” star” or “home run” or Independent wiring
Some Phones work some
do not
All your phones need to be similar model for activation in 1setting. If you mix different
phone models, Use 2 or 3 settings
Randomly Hold music
starts to play by it self or
does not activate in 1
setting
The call needs to be on Hold at least 2 seconds before you may pick it up.
When you hang up, wait a second before selecting the same line again.
Check for extra devices sharing that line like Message indicator, Answering machine,
Alarm system, credit card machine, etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is being used by your phone.
Set your Alarm system and/or your DSL line to share FAX line not your voice lines.
Excessive wiring- Total wire length per line must be under 300 feet
(for example if you have 9
wall jacks -no matter a phone plugged in or not- and each jack is connected via a 100 foot wire to a common point then
your total wire length is 9 x 100=900 feet )
Audio shuts off or flickers
Extensive audio volume. Lower the volume to proper level.
AudioImage
PBX or KSU phone system
does not give Hold music
Connect the iHold Audio Output jack to the PBX “MOH” port with correct audio cord and
Re-power, do not connect phone cords - switches do not matter (C2 recommended) , do
not press NXT/AUX for 5 seconds.
LED double blinks OFF then
turns ON on some lines
Problems
Possible Cause / Solution
P5
