User’s Manual
XC-RF850 Reader
46
7 After-sales service
7 After-sales service
If you encounter any unsolvable problem when using our product, please contact
the customer service center.
Before a user engages our customer service center, please prepare the following
information at hand:
7.1 Other matters
If our customer service officer has confirmed with the user to return his/her
reader for maintenance, the user will receive a return merchandise authorization
(RMA) from our customer service officer. Please indicate the RMA no. on the
exterior of the return product packaging and, at the same time, provide the same
no. on a piece of paper and place it inside the packaging. This will ensure the
quick processing of the return product.
Please follow these steps when returning the handheld reader for maintenance:
●
Carefully pack the reader and its accessories into the original antistatic foam
box. Please use a box with protective effect if the original box no longer
exists.
● Use filler to cover the products in the box.
●
Place a note, written with RMA no., in the box.
● Indicate RMA no. and the word “fragile” on the exterior of the box.
