IntelliBar AS Net Printer Скачать руководство пользователя | Manualshive

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SECTION 6

6-1

6 Troubleshooting

6.1 TROUBLESHOOTING OVERVIEW

This section describes procedures for troubleshooting network printing problems you may
encounter with IntelliBar AS Net printers. Network printing problems generally fall into three
categories:

1. Installation Problems

2. Intermittent Problems

3. Protocol-Specific Troubleshooting

If you have followed the steps in this section and you believe that you have a faulty product,
contact IntelliTech International technical support via e-mail at [email protected] or by
calling 978-568-0370 x213 for information on obtaining service.

6.1.1 Installation Problems

If you are unable to print to the IntelliBar AS Net printer after you have completed the printer
hardware set up, verify the following items:

•

The printer has correct media (labels and ribbon) installed.

•

The printer has been configured for the installed media.

•

All cables are securely plugged in.

•

The printer is powered on and ‘ONLINE READY’ appears in the display.

•

The printer main controller has been configured for ‘PARALLEL’ port communications in
user control panel, Configuration Menu.

•

The print server has been properly configured.

•

The network status LEDs on the rear of the printer are indicating proper operation.

•

The diagnostic DIP switches are all set to the OFF position.

6.1.1.1 Printer does not come up ‘ONLINE READY.’

If the IntelliBar printer does not display ONLINE READY after power up, there is a printer
hardware problem. If you are receiving an error message in the printer display, take corrective
action by following the appropriate procedure as described in the IntelliBar User’s Guide.

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Содержание AS Net Printer

Страница 1: ...IntelliBar AS Net Printer Setup Guide for IBM AS 400 iSeries Networks...

Страница 2: ...the IntelliBar print server using XAdmin32 Recommended Configuration Utility 3 3 3 2 1 2 1 Install XAdmin32 on a PC Workstation 3 3 3 2 1 3 Configure the IntelliBar print server using a web browser 3...

Страница 3: ...Page Size 5 4 5 1 5 Setting the Diagnostic Functions and Configurations via a browser 5 5 5 2 FIRMWARE UPDATES 5 5 5 2 1 IPDS Interpreter Firmware Update Procedure 5 5 5 2 2 Print Server Firmware Upda...

Страница 4: ...ands and ASCII data via the network The non IPDS data is passed through the IPDS interpreter to the main controller The IPDS interpreter in this mode performs no operations The dual emulations and mul...

Страница 5: ...l printing performance 1 1 2 Supported IPDS Functions IntelliBar AS Net printers support all eight IPDS command sets towers Device control Commands used to set up the page communicate device controls...

Страница 6: ...ABCDEFG abcdefg 92 Courier 12 Italic 12 ABCDEFG abcdefg 111 Prestige Elite 12 Bold 12 ABCDEFG abcdefg 112 Prestige Elite 12 Italic 12 ABCDEFG abcdefg 159 Boldface PS ABCDEFG abcdefg 0123456789 203 Go...

Страница 7: ...Times Roman 10pt 10 ABCDEFG abcdefg 0123456789 1351 Times Roman 12pt 12 ABCDEFG abcdefg 0123456789 1803 Times Roman 18pt 18 ABCDE abcdeg 0123456789 2103 Times Roman 24pt 24 ABCD abcd 01234 2304 Helvet...

Страница 8: ...igit supplement UPC 5 digit supplement UPC A UPC E 1 2 NETWORK INSTALLATION IntelliBar AS Net printers are intended for Ethernet 10BaseT and 100BaseT networks using CAT 5 unshielded twisted pair cable...

Страница 9: ...nd down load IPDS firmware RS 232 Serial PC share LAN share 2 1 1 Ethernet Communications Port An RJ45 socket is provided for 10 100BaseT network connection 2 1 2 Parallel Communications Port A standa...

Страница 10: ...connection and will blink when network traffic is being transmitted or received 2 2 2 IPDS Status Indicators A combination green red IPDS LED status indicator located directly above the DIP switches...

Страница 11: ...annot sense the gap and the LED will either not light the sensor is under adjusted or will stay on constantly the sensor is over adjusted 2 3 DIAGNOSTIC DIP SWITCHES IntelliBar AS Net printers feature...

Страница 12: ...n the printer control panel 3 1 3 Print a test page from the printer control panel see the IntelliBar User s Guide for details to confirm that the printer is operating correctly 3 1 4 Print configurat...

Страница 13: ...Section 3 Printer Set Up And Network Configuration 3 2 IntelliBar AS Net Print Server Configuration Self Test Printout...

Страница 14: ...ress in order to access the print server with XAdmin32 Refer to the print server test page you printed in Section 3 1 4 above All IntelliBar AS Net print servers are shipped with the factory default I...

Страница 15: ...e TWC_8A9D54 device is already configured on the network and has the IP ad dresses of 192 168 1 8 XAdmin32 Network Search Return Window C XAdmin32 network search return of unconfigured print servers I...

Страница 16: ...printer see Section 5 1 2 After resetting a print server print a configuration self test using the DIP switches on the rear of the printer by following the instructions in Section 5 1 2 The factory de...

Страница 17: ...indow F Configure new print server IP address Match the address in the list to your test page address Double click on the desired address or click once on the address and then click on the configure b...

Страница 18: ...1 38 along with Subnet Mask and Gateway addresses XAdmin32 Completed TCP IP Configuration H Confirm new IP address After clicking OK XAdmin32 conducts another network search and returns a list of prin...

Страница 19: ...ver does not appear in the search return window click on the Devices tab and select Search Active Devices The IP address you just entered will appear in the search return window XAdmin32 Search Active...

Страница 20: ...rompted to enter a password Type the password access in the window access is the default password and it is not case sensitive and click OK XAdmin32 Password Window L The XAdmin32 general services con...

Страница 21: ...Section 3 Printer Set Up And Network Configuration 3 10 XAdmin32 General Services Configuration Window At this time select the TCP IP tab and configure the IP addresses as required...

Страница 22: ...IntelliBar printer remains in con stant contact with the host Setting the Keepalive Timer to 1 will pro vide frequent confirmation to the host that the print server is still active on the network To...

Страница 23: ...to access the IntelliBar web server verify that a web browser is installed on your computer and that you have configured an IP address in both the computer and the print server TCP IP must be configur...

Страница 24: ...You will then be connected to the appropriate web page for configu ration of that item You may use the normal browser buttons to move forward and backward through the web pages When you have complete...

Страница 25: ...ent IP address This is important in order to maintain print queue settings in systems that dynamically assign IP addresses Setting the Timeout to 0 will ensure that the IntelliBar printer remains in c...

Страница 26: ...as Netscape Navigator or Microsoft Internet Explorer Before using HP Web JetAdmin verify that a web browser is installed on your computer and that there is a configured an IP address in both the comp...

Страница 27: ...Properties page will be displayed for that print server F If the IntelliBar AS Net print server address does not appear in the list then select De vice from the menu bar and click on New G Select the...

Страница 28: ...ar AS Net printer can be pinged successfully from the host com puter not from a workstation C Verify that PSF 400 is installed on your host D Verify that the latest OS 400 PTFs for your OS version are...

Страница 29: ...ations link to the follow ing IBM Document Configuring a LAN IPDS Device Description for details H CRTPSFCFG creates a PSF configuration object to specify a TCP IP attached printer Specifying values f...

Страница 30: ...or PSF 400 Software PTF SF33182 V3R2 Docs Standard V3R2 documentation Software Cum tape C5346360 or later PTF SF30508 PTF SF33118 PTF SF31461 PTF SF45624 V3R6 Docs Cover letter only SF45620 TCP IP for...

Страница 31: ...command and WRKAFP2 command used to configure OS 400 V3R1 to print to an IntelliBar AS Net printer 4 3 1 V3R1 CRTDEVPRT Command Use the following user defined settings to create the device description...

Страница 32: ...LL Category of device PRT Automatically created NO Device class DEVCLS RMT Device type TYPE IPDS Device model MODEL 0 Advanced function printing AFP YES AFP attachment AFPATTACH APPC Online at IPL ONL...

Страница 33: ...P IP support TCPIP Select YES D Remote system RMTSYS Enter the IntelliBar AS Net print server IP address E Port PORT Enter 5001 F Activation timer ACTTMR Enter the number of seconds for PSF 400 to wai...

Страница 34: ...and CRTPSFCFG com mand used to configure OS 400 V3R2 to print to an IntelliBar AS Net printer 4 4 1 V3R2 CRTDEVPRT Command Use the following user defined settings to create the device description A D...

Страница 35: ...ALL Category of device PRT Device class DEVCLS RMT Device type TYPE IPDS Device model MODEL 0 LAN attachment LANATTACH IP Advanced function printing AFP YES AFP attachment AFPATTACH APPC Online at IP...

Страница 36: ...r RLSTMR Enter a value equal to or greater than the TCP IP TIMEOUT setting on the IntelliBar print server IntelliTech recommends SEC15 This sets the time PSF 400 maintains a session with the IntelliBa...

Страница 37: ...OS 400 R3V2 configurations are now complete Go to Section 4 8 Verifying the IPDS Configuration on AS 400 4 5 CONFIGURING AS 400 V3R6 This Section provides the required settings for the CRTDEVPRT comm...

Страница 38: ...6MO 889844 IIIBAR1 10 21 03 07 53 23 Device description DEVD M48ASN Option OPTION ALL Category of device PRT Automatically created NO Device class DEVCLS RMT Device type TYPE IPDS Device model MODEL 0...

Страница 39: ...stem RMTSYS Enter the IntelliBar AS Net print server IP address E Port PORT Enter 5001 F Activation timer ACTTMR Enter the number of seconds for PSF 400 to wait for the In telliBar printer to respond...

Страница 40: ...TDEVPRT command and CRTPSFCFG com mand used to configure OS 400 V3R7 V4R3 and V4R4 to print to an IntelliBar AS Net printer 4 6 1 V3R7 V4R3 and V4R4 CRTDEVPRT Command Use the following user defined se...

Страница 41: ...AS Net Printer The CRTDEVPRT screen will appear as follows Display Device Description Page 1 5769SS1 V3R7M0 000526 IIIBAR1 10 23 03 13 22 56 Device description DEVD M48ASN Option OPTION ALL Category...

Страница 42: ...sforms SCS into IPDS Select NO to print only IPDS files D Activate release timer ACTRLSTMR Select NORDYF This activates the release timer when there are no spooled files in the output queue with a Rea...

Страница 43: ...Edge orient NO Remote location Name or address 0 0 0 0 TCP IP port 5001 TCP IP activation timer 170 PSF defined options NONE Text description M48 AS Net Printer Device resource library list DFT The O...

Страница 44: ...0 0 0 0 entry enter the Intelli Bar AS Net print server IP address CRTDEVPRT DEVD M48ASN DEVCLS LAN TYPE IPDS MODEL 0 LANATTACH IP AFP YES AFPATTACH APPC PORT 5001 FONT 11 FORMFEED AUTOCUT PRTCVT YES...

Страница 45: ...FP for OS 400 V4R5 V5R1 and V5R2 Use the following user defined settings to create the AFP description A PSF configuration PSFCFG Enter a name or description for the IntelliBar AS Net printer being co...

Страница 46: ...SFCFG M48ASN IPDSPASTHR YES RLSTMR SEC15 TEXT M48 AS Net Printer RMTLOCNAME 0 0 0 0 PORT 5001 The CRTPSFCFG screen will appear as follows PSF configuration M48ASN Library QGPL User resource library JO...

Страница 47: ...rom host within N seconds for connection verification If the host is unable to reach the printer recheck all physical connections and the configuration settings on both the printer and the host and re...

Страница 48: ...ttings Data stream command strings can set certain diagnostic functions and set the default page size The following table illustrates the diagnostic settings available from the various configuration m...

Страница 49: ...communications port This is useful for printing IPDS data when the printer is attached to a terminal such as an IBM 5250 or for preparing the printer for a firmware download 5 1 1 3 Print Configuratio...

Страница 50: ...and reinitialize the printer by powering it off and back on again After completing diagnostic functions on the IntelliBar AS Net printer set all DIP switches to the OFF position 5 1 3 Setting Diagnost...

Страница 51: ...mmand String Function S93 Reset Factory Defaults S94 Print Configuration Self Test S40xxxxyyyy Set default page width to xxxx length to yyyyy 5 1 4 1 Setting the IPDS Default Page Size To set the IPDS...

Страница 52: ...Configurations via a browser The IntelliBar AS Net printer features an embedded web server for performing configurations and diagnostics over the network The embedded web server is accessed via a web...

Страница 53: ...mming was successful the IPDS interpreter will reset itself and the LED will flash green ten 10 times If for any reason the programming was unsuccessful the LED will flash red Print a configuration se...

Страница 54: ...SECTION 5 IPDS AND LAN DIAGNOSTICS SETTINGS AND FIRMWARE UPDATES 5 7...

Страница 55: ...ted the printer hardware set up verify the following items The printer has correct media labels and ribbon installed The printer has been configured for the installed media All cables are securely plu...

Страница 56: ...er interface is not the problem Verify that the print server is correctly configured by checking the set tings with XAdmin32 or via a browser query to the IntelliBar embedded web server If the setting...

Страница 57: ...om the front control panel main controller and through diagnostic settings for the print server and IPDS interpreter but you intermittently have problems printing jobs from the host check the followin...

Страница 58: ...the network have this address If the address is not correct reload the desired address following the instructions in Section 3 of this guide Note DUPLICATE IP ADDRESSES ARE THE MOST COMMON CAUSE OF TC...

Страница 59: ...n Section 4 of this guide If all settings and configurations are correct ask your system administrator for as sistance Note It is always a good idea to try creating another print queue to eliminate th...

Страница 60: ...t the configuration utility Send the print job to the printer The print job should print in a formatted EBCDIC hex dump Examine the hex code for IPDS errors 6 1 4 Additional IPDS trouble shooting reso...

Страница 61: ...hernet frame 2 The NetWare Ethernet frame type that includes both the IEEE 802 3 and 802 2 fields 802 3 1 The IEEE standard for Ethernet 2 The default Ethernet frame type for NetWare 3 xx and 2 xx als...

Страница 62: ...Appendix A A 2...

Страница 63: ...rchange ASCII represents the western character sets based on the ANSI X3 XX standard There are many variants of this standard typically to allow different code pages for language encoding but they all...

Страница 64: ...ool of addresses for a specified duration of time BOOTP is the basis for a more advanced network manager protocol the Dynamic Host Con figuration Protocol DHCP Centronics The de facto standard for par...

Страница 65: ...Data Link layer is responsible for providing reliable data transfer across one physical link or telecommuni cations path within the network Some of its primary functions include defining frames perfo...

Страница 66: ...er officially completely defined Users defined one translation which re sulted in a so called de facto EBCDIC containing all the characters of ASCII that all ASCII related programs use File Server A c...

Страница 67: ...er protocols like IP and IPX Gateway 1 In TCP IP jargon a gateway is the same as a router see Router 2 A device that converts one higher level network protocol to a different higher level protocol for...

Страница 68: ...is sent in packets across the Internet The number is represented as a decimal number with a period or dot separating each of the 4 bytes This is sometimes known as the dot address and more technicall...

Страница 69: ...printer from a computer LAN Local Area Network a high speed method of interconnecting devices in a local or cam pus environment LAN Manager A network operating system developed by Microsoft Corporatio...

Страница 70: ...ice for landscape printing and another for portrait printing Also called logical printers LPR Line printer The Unix print command This does not actually print files but rather copies or links them to...

Страница 71: ...n UNIX systems the man pages are an on line help facility that provide information on various topics MAPI Messaging Applications Program Interface a popular method for applications programs to send E...

Страница 72: ...functions for local area networks Almost all LANs for PCs are based on the NetBIOS Some LAN manufacturers have even extended it adding additional network capabili ties NetWare A network operating syst...

Страница 73: ...nd 1284C miniature Centronics Packet A group of data and control information that is sent over a network Often used inter changeably with frame although frame is normally used with lower layer protoco...

Страница 74: ...is an industry standard printer job control language originally developed by Hewlett Packard PJL is independent of the page description language HP PJL is used to encapsulate the user jobs to provide...

Страница 75: ...y and page range support PSF 400 also manages all of the elements required for each page such as fonts images and overlays dynami cally delivered as needed to the printer SCS applications with PSF 400...

Страница 76: ...re and or after a print job Usu ally the purpose of a reset is to restore the printer back to its normal state RJ45 A type of modular jack connector similar to a telephone connector but with 8 wires i...

Страница 77: ...sity 2BD2NN29 PPM Page Presentation Media 2BD2NN48 TRN Transparent 35 BEL Bell 2F ENP Enable Presentation 14 INP Inhibit Presentation 24 GE Graphic Escape 08 SA Set Attribute 28 SCO UNIX A PC based UN...

Страница 78: ...in STD 15 RFC 1157 is the protocol governing network management and the monitoring of network devices and their func tions It is not necessarily limited to TCP IP networks Solaris A UNIX operating sy...

Страница 79: ...by another computer a server in the network TCP IP communication is primarily point to point meaning each communication is from one point or host computer in the network to another point or host comp...

Страница 80: ...UNIX ULTRIX supports both TCP IP and LAT printing UNIX A general purpose computer operating system used on many different kinds of com puters VAP Value Added Process a program that runs on a NetWare...

Страница 81: ...anced Server Windows 2000 Microsoft s multitasking operating system that replaces Windows NT Win dows 2000 can be used either as a client or as a server Windows XP Microsoft s latest multitasking oper...

Страница 82: ...AppleTalk service XCD_xxxxxx_S1 S1 port binary service BINARY_S1 S1 port binary service TEXT_S1 S1 port TCP IP text service adds carriage return after each line feed PCL_S1 S1 port PCL service switch...

Страница 83: ...he will then be interpreted as the hexadecimal value of a char acter For example to specify ESC E as string number 12 you would enter SET SERVER STRING 12 1BE Please note that when you associate a str...

Страница 84: ...ICE name LAT ENABLED SET SERVICE name IP ENABLED SET SERVICE name NETWARE ENABLED SET SERVICE name APPLE ENABLED SET SERVICE name NETBEUI ENABLED SET SERVICE name DLC ENABLED where name is the name or...

Страница 85: ...VICE option instead of the PORT option when defining the LATCP port For example LATCP CREATE PORT LTA555 LATCP SET PORT LTA555 NODE XCD_0009C3 SERVICE BINARY_P1 To use services from TCP IP specify the...

Страница 86: ...ervicename FRS replacenumber where matchnumber and replacenumber are the numbers of the strings defined in step 1 Note that if the match string is set to 00 the default match string LINEFEED and repla...

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