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Appendix E: Intel

Server Issue Report Form

Intel

Server System H2000JF Family Service Guide

Other third party hardware (Example: KVM, Chassis, and so on):

Description/Use

Manufacturer

Model

Firmware

Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on):

Manufacturer

Model

Type

Size

Firmware

In Hot Swap Bay?

Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows
Server 2003*, Service Pack 1, OEM CD):

Manufacturer:

Version:

Language version (English, Arabic, and Chinese (Simplified)):

Service Pack Level or Kernel Revision:

Distribution (OEM/Retail):

Intel

RAID Controller: (Example SRCU42E)

RAID controller part number (PBA number):

RAID controller firmware version:

Has the latest RAID firmware been tried? (Yes/No):

RAID driver version:

Has the latest RAID driver been tried? (Yes/No):

RAID volumes configuration (disks and RAID level):

RAID volume use (Boot device/Data Volume):

Is BBU (Battery Backup Unit) installed? (Yes/No):

Содержание H2216JFFJR

Страница 1: ...Intel Server System H2000JF Family Service Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number G42283 004...

Страница 2: ...ur Intel may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequa...

Страница 3: ...nter http www intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant de suiv...

Страница 4: ...uipment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD w...

Страница 5: ...KR With four S2600JF boards 16 x 2 5 hard drive bay 2 x 1600W CRPS Intel Server System H2312JFQKR With four S2600JFQ boards 12 x 3 5 hard drive bay 2 x 1600W CRPS Intel Server System H2216JFQKR With f...

Страница 6: ...pares and accessories Spares and Configuration Guide See the section on the web page titled Documents and Guides For server configuration guidance and compatibility Intel Server Configurator tool To b...

Страница 7: ...nstalling the Front Bezel 14 Removing the Front Bezel 14 Installing the Front Bezel 15 Removing and Installing the System Top Cover 15 Removing the System Top Cover 15 Installing the System Cover 16 R...

Страница 8: ...between Bridge Board and RAID SAS Controller 38 Installing and Removing the Node Power Docking Board 40 Removing the NPD Board 40 Installing the NPD Board 40 Installing and Removing the Fan Set in Nod...

Страница 9: ...Reference 61 Power Supply Input Voltages 61 Power Supply Output Voltages 61 System Environmental Specifications 61 Appendix B Regulatory and Compliance Information 63 Appendix C LED Decoder 64 Append...

Страница 10: ...Node tray 14 Figure 19 Removing the Front Bezel 15 Figure 20 Installing the Front Bezel 15 Figure 21 Removing the System Top Cover 16 Figure 22 Installing the System Cover 17 Figure 23 Pulling Out th...

Страница 11: ...lign the Backplane to the Clamps on the Chassis Base 43 Figure 68 Installing the 2 5 Backplane Board 44 Figure 69 Removing the 2 5 Backplane Board 45 Figure 70 Align the Backplane to the Clamps on the...

Страница 12: ...Intel Server System H2000JF Feature Summary 1 Table 4 Hard Disk Drive Options 9 Table 5 POST Progress Code LED Example 35 Table 6 BIOS Setup Keyboard Command Bar 57 Table 7 Screen Map 59 Table 8 CRPS...

Страница 13: ...List of Tables Intel Server System H2000JF Family Service Guide xiii This page is intentionally left blank...

Страница 14: ...Following table summarizes the features of the server systems Table 3 Intel Server System H2000JF Feature Summary Feature Description Dimensions H2312JF 3 46 inches 87 9 mm high 17 24 inches 438 0 mm...

Страница 15: ...pin header for Intel RMM4 Lite One 1x4 pin header for Storage Upgrade Key Available I O Module Options Sold Separately The following I O modules utilize a single proprietary on board connector An inst...

Страница 16: ...KU H2312JFKR H2216JFKR Storage Bay Options 12x 3 5 inch SATA SAS HDD bays SKU H2312JF 16x 2 5 inch SATA SAS HDD bays SKU H2216JF Available Rack Mount Kit Options Basic slide rail kit bundled with syst...

Страница 17: ...Front View of Intel Server System H2216JF with 16x2 5 HDD Bays The Compute Node in the chassis has dedicated numbering by position Figure 5 Rear View of Intel Server System H2000JF with Compute Node...

Страница 18: ...es Each control panel contains two sets of control buttons and LEDs for each Compute Node Following is the scheme of the control panel A System Power Button with LED B System ID LED Button C System St...

Страница 19: ...onnector I Riser Slot2 with PCIe Gen3 x16 Q VGA out Y SATA port 1 B VRS 4 total J InfiniBand QDR or FDR R Dual port 1Gbe NIC Z PCH C600 C Riser Slot3 with PCIe Gen3 x16 K RMM4 lite S NIC Port 2 AA CPU...

Страница 20: ...ction A POST Code Diagnostic LEDs on the server board change color or state off green red and amber according to the POST sequence Section B Link and Activity LEDs for QSFP InfiniBand The System Ident...

Страница 21: ...per Position Mode of Operation Note J6B1 BMC Force Update jumper 1 2 Normal Normal mode 2 3 Update BMC in force update mode J1E2 ME Force Update 1 2 Normal Normal mode 2 3 Update ME in force update mo...

Страница 22: ...ive Type Maximum Hard Drive Number H2312JF 3 5 or 2 5 12 H2216JF 2 5 16 Note SAS drives are only supported when proper Intel RAID C600 Upgrade Key is installed Note Drives can consume up to 17 watts o...

Страница 23: ...ge Board connector for Node 4 D 2x9 pin Power supply input connector E 2x9 pin Power supply input connector F 2x7 pin Power Control cable connector G 2Blade Compute Node Power connector for Node 3 H 2...

Страница 24: ...ly input connector D 2x7 pin Power Control cable connector E 2x9 pin Power supply input connector F 2Blade Compute Node Power connector for Node 3 G 2x40 pin Bridge Board connector for Node 3 H 2x40 p...

Страница 25: ...the Compute Node This module together with dedicated management port on IOM carrier sitting on Slot2 riser provides a dedicated web server for viewing server information and remote control of the syst...

Страница 26: ...n the server and unplug all peripheral devices and the AC power cord Tools and Supplies Needed Phillips cross head screwdriver 1 bit and 2 bit Needle nosed pliers Anti static wrist strap and conductiv...

Страница 27: ...cables are routed correctly before plugging in the node tray back to chassis Use caution to make sure no cables or wires are pinched and that the airflow from the fans is not blocked Use the figures...

Страница 28: ...d of the front bezel to the rack handle see letter A 2 Rotate the front bezel clockwise till the left end clicks into place see letter B 3 Lock the bezel if needed Figure 20 Installing the Front Bezel...

Страница 29: ...2 Turn off all peripheral devices connected to the server Turn off the server 3 Disconnect the power cord 4 Remove the screws see letter A 5 Lift the top cover from front end to more than 45 degrees s...

Страница 30: ...ntical in the chassis They are designed for either cold or hot swappable The Node Tray can only be plugged from rear chassis Removing the Node Tray 1 Carefully push the latch in on the left hand side...

Страница 31: ...nt Power Supply Unit The system equipped with two CRPS for redundancy Each of them can be hot swappable Removing the Power Supply Unit 1 Carefully push in the latch on the right hand of PSU 2 Pull the...

Страница 32: ...de Tray Air Duct Always operate your server system with the air duct in place The air duct is required for proper airflow within the server system Removing the Air Duct 1 Press and hold both left and...

Страница 33: ...Server System H2000JF Family Service Guide Figure 27 Removing the Air Duct Installing the Air Duct 1 Align the front end of air duct to chassis fixture see letter A 2 Lower down the rear end of the ai...

Страница 34: ...ce Guide 21 Figure 28 Installing the Air Duct Transparent Mylar Installation In case IOM carrier on slot2 or PCIe add in card on riser slot 1 is installed the transparent Mylar attached to the air duc...

Страница 35: ...to the server board processor socket with captive fasteners Using a 2 Phillips screwdriver loosen the four screws located on the heatsink corners in a diagonal manner using the following procedure 1 U...

Страница 36: ...damage to the processor by doing the following 1 Touch the metal chassis before touching the processor or server board Keep part of your body in contact with the metal chassis to dissipate the static...

Страница 37: ...that the processor cutouts match the four orientation posts on the socket see letter B Note the location of gold key at the corner of the processor see letter C Figure 33 Installing Processor Install...

Страница 38: ...9205 is for CPU1 while FXXEA91X91HS IPN G19642 is for CPU2 Mislocating the heatsink will cause serious thermal damage 1 Remove the protective film on the TIM if present see letter A 2 Align heatsink f...

Страница 39: ...DIMM sockets Make sure the clips at either end of the DIMM socket s are pushed outward to the open position see letter A 2 Holding the DIMM by the edges remove it from its anti static package Position...

Страница 40: ...Removing Hot swap Hard Drive Caution If you do not install all drives empty drive bays must be occupied by carriers with blank plastic drive provided to maintain proper system cooling Installing a Har...

Страница 41: ...r 1 Remove the four screws securing the plastic drive blank from the 2 5 HDD carrier and install the 2 5 HDD with screws shown in below drawing Figure 41 Installing Hard Disk Drive Installing 2 5 HDD...

Страница 42: ...ser Assembly and add in card 1 Install the riser to bracket by fastening the screws letter A Figure 43 Assembly Riser with Bracket 2 Plug in the PCIe add in card to slot on riser letter C and fix the...

Страница 43: ...I Riser Assembly Removing a PCI Add in Card You must remove the IOM carrier assembly together with PCIe add in card riser assembly 1 Remove IOM carrier assembly letter A by loosening the screws letter...

Страница 44: ...Figure 48 Removing PCIe Add in Card from Riser Slot Note Make sure that all empty add in card slots have filler panels installed On Riser Slot 2 Installing IOM riser and carrier assembly The IOM rise...

Страница 45: ...IO Module 2 Install rear bracket letter D and plug in the whole assembly to IOM riser slot indicated by letter C Figure 50 Installing Assembly to Riser 3 Plug in the whole IOM assembly into riser slot...

Страница 46: ...e assembly screws letter B and C and plug out IOM assembly letter A Figure 52 Remove IOM Assembly 2 Remove IO module and carrier assembly from riser slot letter D and remove rear bracket letter E Figu...

Страница 47: ...Installing and Removing the Intel Remote Management Module 4 Lite Installing the Intel RMM4 Lite Locate the RMM4 Lite connector next to RISER SLOT_2 Pick up the Intel RMM4 Lite module carefully Match...

Страница 48: ...e 5 POST Progress Code LED Example Intel RAID C600 Upgrade Key Options Intel Product Codes Key Color Description Default No option key installed N A 4 Port SATA with Intel ESRT RAID 0 1 10 and Intel R...

Страница 49: ...ws letter A on the bridge board 2 Straightly lift up bridge board to remove from the server board Figure 57 Removing the Bridge Board Installing the Bridge Board 1 Attach the plastic holder to the fro...

Страница 50: ...pare Bridge Board with SAS 6G solution Replacing Node Bridge Board 1 Remove pre installed bridge board from node tray see Figure 57 2 Plug in the card edge of spare bridge board to bridge slot see let...

Страница 51: ...0JF Family Service Guide Figure 59 Installing Spare Bridge Board Connecting Mini SAS Cable between Bridge Board and RAID SAS Controller 1 Use designated MiniSAS cable shipped with Spare Bridge Board 2...

Страница 52: ...Installations and Upgrades Intel Server System H2000JF Family Service Guide 39 Figure 60 Connecting Mini SAS Cable to RAID SAS Controller 3 Then plug in MiniSAS cable to the Mini SAS port on the brid...

Страница 53: ...d Removing the NPD Board 1 Disconnect all cables from the NPD board 2 Remove the four screws to release the NPD board from tray base 3 Straightly lift up the NPD board to remove from the tray base Fig...

Страница 54: ...H2000JF Family Service Guide 41 Figure 63 Installing the NPD Board Installing and Removing the Fan Set in Node Tray Removing the Fan Set 1 Disconnect the fan cables from the NPD board 2 Remove the fa...

Страница 55: ...fan set cable to the connector on the NPD board Figure 65 Installing the Server Board Installing and Removing the 2 5 Backplane Board Removing the 2 5 Backplane Board 1 Disconnect all cables from the...

Страница 56: ...Service Guide 43 Figure 66 Removing the 2 5 Backplane Board Installing the Server Board 1 Place the backplane board into the clamps on chassis base Figure 67 Align the Backplane to the Clamps on the C...

Страница 57: ...ne Board 3 Reconnect all cables to the backplane Installing and Removing the 3 5 Backplane Board Removing the 3 5 Backplane Board 1 Disconnect all cables from the backplane board 2 Remove the three sc...

Страница 58: ...Service Guide 45 Figure 69 Removing the 2 5 Backplane Board Installing the Server Board 1 Place the backplane board into the clamps on chassis base Figure 70 Align the Backplane to the Clamps on the C...

Страница 59: ...to the backplane Installing and Removing the Power Distribution Board Removing the PDB 1 Remove top cover and power supply units from chassis 2 Remove power cables and PMBus cable between PDB and back...

Страница 60: ...Upgrades Intel Server System H2000JF Family Service Guide 47 Figure 73 Removing the Lower PDB Installing the PDB 1 Remove top cover and power supply units from chassis 2 Install the lower PDB first a...

Страница 61: ...H2000JF Family Service Guide Figure 74 Installing the Lower PDB 3 Connect the power cables and PMBus cable to lower PDB 4 Install the upper PDB and secure with four screws Figure 75 Installing the Upp...

Страница 62: ...rsel Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte batteri tilbage til leverand ren Advarsel Lithiumbatteri Ekspl...

Страница 63: ...ol Panel 1 Loosen and remove four screws on the back of handle Be careful of the control panel cable on the back Figure 77 Removing FP Assembly from Rack Handle 2 Disconnect the cable from the control...

Страница 64: ...er System H2000JF Family Service Guide 51 Figure 79 Removing Control Panel Board Installing Front Control Panel Board 1 Install front control panel board to panel shell Figure 80 Installing Control Pa...

Страница 65: ...Panel Board 3 Install front control panel assembly to chassis handle Figure 82 Installing Control Panel Assembly to Rack Handle Rack Mounting the Chassis Intel AXXELVRAIL Rail Kit Intel AXXELVRAIL is...

Страница 66: ...the rack rails correctly If server is not aligned and engaged into the rack rails correctly the server may fall off the rails causing injury Mounting the Chassis on the Rack The slide rail kit which...

Страница 67: ...ware Installations and Upgrades 54 Intel Server System H2000JF Family Service Guide Figure 84 Removing the Inner Member from Slides 2 Install the slides to the rack Figure 85 Installing Slides to the...

Страница 68: ...3 Install the inner members to the chassis Figure 86 Installing the Inner Member to the Chassis 4 Install the chassis to the fixed slides Figure 87 Installing the Chassis to Rack Removing the Chassis...

Страница 69: ...ardware Installations and Upgrades 56 Intel Server System H2000JF Family Service Guide Figure 88 Extending the Slides 2 Remove the Inner Member from the Chassis Figure 89 Removing the Chassis from Rac...

Страница 70: ...out Table 6 BIOS Setup Keyboard Command Bar Key Option Description Enter Execute Command The Enter key is used to activate submenus when the selected feature is a submenu or to display a pick list if...

Страница 71: ...affecting any existing field values F10 Save and Exit Pressing the F10 key causes the following message to display Save configuration and reset Yes No If Yes is highlighted and Enter is pressed all c...

Страница 72: ...ext instead of selecting from a provided option Whenever information is changed except Date and Time the systems requires a save and reboot to take place in order for the changes to take effect Altern...

Страница 73: ...ustic and Performance Configuration Security Screen Tab Server Management Screen Tab Console Redirection System Information BMC LAN Configuration Boot Option Screen Tab CDROM Option Hard Disk Order Fl...

Страница 74: ...ations The following table defines the system level operating and non operating environmental limits Table 10 System Environmental Limits Summary Parameter Limits Operating Temperature 10 C to 35 C wi...

Страница 75: ...F Family Service Guide Parameter Limits Vibration unpackaged 5 Hz to 500 Hz 2 20 g RMS random ESD 12 KV except I O port 8 KV per Intel Environmental Test Specification System Cooling Requirement in BT...

Страница 76: ...000JF Family Service Guide 63 Appendix B Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The do...

Страница 77: ...he last POST process to be executed Each POST code is represented by the eight amber Diagnostic LEDs The POST codes are divided into two nibbles an upper nibble and a lower nibble The upper nibble bit...

Страница 78: ...alization 0x14h 0 0 0 1 0 1 0 0 Selection of Processor with least features to be used as Boot Strap Processor 0x15h 0 0 0 1 0 1 0 1 Switch an AP processor to become the new Boot Strap Processor Chipse...

Страница 79: ...AFh 1 0 1 0 1 1 1 1 QPI Initialization Integrated Memory Controller IMC 0xB0h 1 0 1 1 0 0 0 0 Memory Initialization of Integrated Memory Controller 0xB1h 1 0 1 1 0 0 0 1 Memory Initialization of Integ...

Страница 80: ...rved for ATA SMBus 0x5Eh 0 1 0 1 1 1 1 0 Resetting SMBus 0x5Fh 0 1 0 1 1 1 1 1 Reserved for SMBus I O Controller Hub 0x61h 0 1 1 0 0 0 0 1 Initializing I O Controller Hub Super I O 0x63h 0 1 1 0 0 0 1...

Страница 81: ...for fixed media Removable Media 0xB8h 1 0 1 1 1 0 0 0 Resetting removable media device 0xB9h 1 0 1 1 1 0 0 1 Disabling removable media device 0xBAh 1 0 1 1 1 0 1 0 Detecting presence of a removable m...

Страница 82: ...0 1 Entering BIOS setup 0xEAh 1 1 1 0 1 1 0 0 Flash Update 0xEBh 1 1 1 0 1 1 0 1 Legacy Option ROM initialization 0xECh 1 1 1 0 1 0 0 0 DXE Drivers initialized 0xEDh 1 1 1 0 1 0 0 1 Transfer control...

Страница 83: ...archable knowledgebase to search for product information throughout the support site 2 If you are still unable to obtain a solution to your issue send an email to Intel s technical support center usin...

Страница 84: ...formation Some information may be found by accessing BIOS and going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 can be found on the white sticker label...

Страница 85: ...ocessor 2 Processor 3 Processor 4 Thermal solution Heat sink examples 1U Passive w air ducting Active w fan and so on Memory Manufacturer Part Number DRAM Part Number On Intel tested list Add in adapt...

Страница 86: ...prise Linux Microsoft Windows Server 2003 Service Pack 1 OEM CD Manufacturer Version Language version English Arabic and Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retai...

Страница 87: ...Appendix E Intel Server Issue Report Form 74 Intel Server System H2000JF Family Service Guide BBU part number Detailed description of issue Troubleshooting tried Steps to replicate the issue...

Страница 88: ...p If yes please provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description b...

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