USER MANUAL - EPRO 1K-3K / 1KF-3KF
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www.integra-ups.com
1305-EPRO
1K-3K
-
17
12. TROUBLESHOOTING
Problem Description
Probable Root Cause
Suggested Action
* LCD does not show input voltage value
* AC input failure alarm active
(1 beep / 4s) however AC input source is OK
Input power cord is not connected
Check input power cord connection.
Input power cord is connected into UPS
outlet.
Check input power cord connection.
UPS cannot be powered on even AC input is
OK.
Beep alarm is active (1 beep/s) & LCD shows:
EPO function is active.
Re-establish emergency power off switch
and set UPS in normal mode.
UPS cannot be powered on even AC input is
OK.
ON push button is not been selected
properly
Push ON button during 2 seconds or
longer
1 beep / s alarm is active and LCD shows:
Input Line and Neutral are swapped
Rotate UPS plug at wall socket to allow
correct line-neutral connection. This
suggestion is only valid for Schuko
power plug type.
1 beep / s alarm is active and LCD shows:
Internal or external batteries are not
properly connected
Check battery connection.
* Code
27
* Active:
* Continuous beep
Very high voltage at batteries or
charger failure
Batteries and charger must be inspected
by qualified personnel
* Code
28
* Active:
* Continuous beep
Very low voltage at batteries or charger
failure
Batteries and charger must be inspected
by qualified personnel
* Intermittent:
+
* 2 beeps per second.
UPS overloaded
Disconnect devices from UPS outlets
until solving overload
* Intermittent:
+
* 2 beeps per second.
* By-Pass activated
UPS overloaded. UPS has changed to
BYPASS mode to avoid internal
damage.
Disconnect devices from UPS outlets
until solving overload
After repetitive small overloads, UPS
has changed to BYPASS mode.
Disconnect devices from UPS outlets
until solving overload. Then power off
UPS and re-star again.
* Code
43
* Active:
* Continuous beep
UPS has been automatically powered
off because overload.
Disconnect devices from UPS outlets
until solving overload. Then power ON.
* Active:
on LCD.
* Continuous beep
UPS has been automatically powered
off because short circuit detected at
output.
Check short circuit problem in devices
connected to UPS
* Any of following codes indicated on LCD:
1, 2, 3, 4, 11, 12, 13 o 41
* Continuous beep
Internal Ups failure detected. UPS
working in any of following modes:
1. UPS output powered in BYPASS
mode
2. UPS outlets powered off
Call service support
Very short backup time
Batteries can be discharged because
recent use..
Let UPS recharge batteries during 6
hours before check backup time again.
Battery can be degraded because long
lifetime.
Batteries must be replaced by new
batteries.
