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Troubleshooting
Problem
Possible Cause
Solution
The Status LED on
Ballast Dimmer is not
turning on and won’t
control the load.
Ballast Dimmer may not
be getting power.
Make sure the circuit breaker(s) are turned on.
Check the junction box wires to ensure all
connections are tight and no bare wires are
exposed.
Ballast Dimmer won’t
add to a scene or
work with a Controller.
The Controller might have
been reset without
removing Ballast Dimmer
from the scene.
Re-add Ballast Dimmer to the Controller scene.
The INSTEON signal may
be too weak.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices
act as INSTEON network repeaters.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise
on the powerline.
Install a powerline noise filter to filter electrical
noise and minimize signal attenuation.
Other electrical devices,
such as computers,
televisions, or power
strips, may be absorbing
the INSTEON signal.
Ballast Dimmer is
taking a long time to
respond to a
Controller.
The Controller may be
sending commands to a
responder that is no
longer in use. Commands
for the unused responder
are being resent and
delaying the signal.
Remove any unused responders from the
Controller scene.
HINT: If you are using home automation software,
you can easily check scene membership and
remove devices that are no longer in use.
If the above doesn’t work, perform a factory reset
on the Controller.
The load turned on by
itself.
Another Controller or timer
could have triggered
Ballast Dimmer.
Factory reset Ballast Dimmer. See
Resetting
Ballast Dimmer to its Factory Default Settings.
The Controller can
turn off Ballast
Dimmer but Ballast
Dimmer does not turn
on when I send an ON
command from the
Controller.
Ballast Dimmer may be
added to the scene in its
off state.
Re-add Ballast Dimmer to the Controller scene,
while the load is on. See
Adding Ballast Dimmer to
a scene as a responder.
Ballast Dimmer is
locked up.
A surge or excessive
noise on the powerline
may have glitched it.
Temporarily remove power from Ballast Dimmer,
usually by opening the breaker feeding it.
If the above doesn’t work, perform a factory reset.
See
Resetting Ballast Dimmer to its Factory
Default Settings.
If you have tried these solutions, reviewed this Installation and Programming Guide, and still cannot resolve an issue
you are having with Ballast Dimmer, please call 866-243-8022
Phase Bridge Detect Beacon/RF Range Test
Ballast Dimmer automatically bridges the electrical phases in your home (via communications with other dual-band
devices on the “other phase”). This is only important in 2-phase homes with powerline-only INSTEON products or
buildings with both 2- and 3- phase circuits. The phase bridge detect beacon can also be used as an RF range test to
