23
Troubleshooting
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Problem
Possible Reason
Solution
Air Fryer Lid is
plugged in but
will not turn
on, or turns off
during cooking
The appliance is not plugged in.
Plug the power cord firmly into a grounded 120 V
outlet.
Bad power connection or
no power.
Plug the power cord firmly into a grounded 120 V
outlet.
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Check the outlet to ensure it is powered.
Electrical fuse has blown.
Contact
Customer Care
.
Microswitch is damaged.
Contact
Customer Care
.
Black smoke is
coming from
the Air Fryer Lid
Stop cooking immediately. Press
Cancel
, then unplug
the appliance.
Food is burning.
Cancel
the Smart Program, then unplug the
appliance and place it on the silicone mat.
Allow it to cool to room temperature before cleaning.
Remove food and clean affected area thoroughly.
Using an oil with a low
smoke point.
Cancel the Smart Program, then unplug the
appliance and place it on the silicone mat.
Choose a neutral oil with a high smoke point, such
as canola, avocado, soybean, safflower or rice bran.
Faulty circuit or heating
element.
Cancel the Smart Program, then unplug the
appliance and place it on the silicone mat.
Contact
Customer Care
.
White smoke
is coming from
the Air Fryer Lid
Cooking foods with excess
fat, such as bacon, sausage
and burgers may result in
white smoke.
Avoid air frying foods with a high fat content.
Check drip pan for excess oil or fat, and carefully
remove as needed after cooking.
Water is vaporizing, producing
thick steam.
Pat dry moist food ingredients before air frying. Do
not add water or other liquid to the inner pot when
air frying.
Seasoning on food has blown
into element.
Be mindful when seasoning food. Spray vegetables
and meats before adding seasoning so it better
adheres to the ingredients
Any other servicing should be performed by an authorized service representative.
WARNING
