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Common Faults, Diagnosis and Troubleshooting
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9 Common Faults, Diagnosis and Troubleshooting
This chapter introduces the commonserver faults, as well as corresponding diagnosis and
troubleshooting suggestions.
9.1 Hardware Problems
1) Power-on failure at startup
Description: After pressing the power button, the LED (power status LED, HDD status LED)
on server’s front control panel is off. Meanwhile, no KVM (display) output is displayed, and
server chassis fans do not rotate.
Suggestions:
a. Check the power supply situation: If the power module LED is on, it indicates normal
power supply. If the power module LED is off or red, please check whether the power supply
is normal, and whether the power cord is connected well.
b. If the power supply is normal, insert the power module again, and then power on for
verification.
c. If there is a machine and a power module of the same type, you could change the power
module to test whether there is a power module fault.
d. If the instructions above do not resolve the problem, please contact Inspur customer
service.
2) No display after power on
Description: After pressing the power button, the power LEDon server’s front control panel
is on, the chassis fans rotate normally, but there’s no output on the display.
Suggestions:
a. Firstly check whether the monitor is powered up normally.
b. If the monitor is powered up normally, check whether it is connected normally with the
server’s VGA port.
c. Test on another monitor.
d. If there is no output on the new monitor, login to the BMC Web interface. Open BMC
remote KVM to check whether there isoutput on the monitor. If there is normal output, it
indicates the VGA port may be abnormal, please contact Inspur customer service.
e. If above operations could not resolve the problem, please contact Inspur customer