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Global Limited Warranty and Technical Support
If assistance is required, you can contact Inspur through the methods mentioned
above, a technician will help you over the telephone. Inspur specifies in the materials
shipped with a replacement part whether a defective part must be returned to
Inspur. In cases where it is required to return the defective part to Inspur, you
must ship the defective part back to Inspur with a defined period of time, normally
fifteen (15) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part
may result in Inspur billing you for the replacement.
CRU and on-site service
Your Inspur Limited Warranty may include an on-site warranty service. Under the
terms of on-site service, if Inspur ultimately determines that an on-site service call
is required to repair a defect, the call will be scheduled during standard office hours
unless otherwise stated for the Inspur Hardware Product you purchased. Standard
office hours are typically 08:00 to 17:00, Monday through Friday, but may vary with
local business practices.
In order to receive on-site support, you must:
(1)
Have a representative present when Inspur provides warranty services at your
site.
(2)
Notify Inspur if products are being used in an environment which poses a
potential health or safety hazard to Inspur employees or subcontractors.
(3)
Subject to its reasonable security requirements, provide Inspur with sufficient,
free, and safe access to and use of all facilities, information, and systems determined
necessary by Inspur to provide timely support.
(4)
Ensure that all manufacturers labels (such as serial numbers) are in place,
accessible, and legible.
(5)
Maintain an environment consistent with product specifications and supported
configuration.
CRU and customer carry-in or mail-in service
At Inspur’s discretion you will receive CRU service or you will deliver or mail as
