12
TROUBLESHOOTING
WHAT TO DO
Water and steam spits
forcefully from spout
without turning on the
tap faucet.
Water is not hot.
• Unit is boiling.
May be normal during initial setup.
• The unit is unplugged.
• The electric outlet is inoperative.
• Activate faucet lever to release some water from
the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils
at lower temperatures.
• Make sure the unit is connected to a properly
grounded electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
• Adjust the thermostat slowly, then activate faucet
lever for 20 seconds to bring in fresh water to be
heated at the new setting. Allow 5-7 minutes for
water to reach new temperature.
Water comes out the
vent instead of spout.
• Outlet tube is blocked.
• Check that outlet tube is not kinked, twisted
or pinched.
• Unscrew spout end piece and clean out any debris.
Water is dripping from
the spout/vent
intermittently.
• The expansion chamber isn’t
draining properly due to low
water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping doesn’t stop after
a few minutes, check the supply valve to ensure
that is fully open and there are no obstructions in
the water line reducing the pressure below 172 kPa
(
i.e., a poorly mounted saddle valve, a clogged
water filter, or a partially opened shut-off valve).
• Unscrew spout end piece and clean out any debris.
Water is dripping
from the spout/vent
constantly.
• Debris in the water line may
be in the faucet valve seat
causing a slow water leak.
• Unscrew spout end piece and clean out any debris.
• Activate faucet lever 7-10 times to flush faucet & lines.
Divided stream.
• Debris in the end piece.
• Unscrew spout end piece and clean out any debris.
Water continues to run
after releasing lever.
• Mounting nut too tight.
• Mounting washers not
installed properly
• Loosen mounting nut, 1/4 turn at a time, until
shut-off occurs.
• See page 6, Step 2B to check proper mounting
washer installation.
PROBLEM
POSSIBLE CAUSE
Please read Troubleshooting Guide
Water discoloration/
rusty appearance.
• Corrosion of unit.
• Unplug and drain unit as described in the Seasonal
Storage/Drainage Section on page 11 of this
manual. If the water discoloration remains after
draining and refilling unit, discontinue use and
contact an authorized InSinkErator service agent.
