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41
4-Burner Electric Range
www.insigniaproducts.com
Before you call for service....
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and
you may not need to call for service.
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
RADIANT COOKTOPS
Surface units will not maintain a
rolling boil or cooking is not fast
enough
Improper cookware being used.
Use pans which are flat and match the diameter
of the surface unit selected.
Surface units do not work properly
A fuse in your home may be blown or
the circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set.
Check to see the correct control is set for the
surface unit you are using.
Scratches (may appear as cracks)
on cooktop glass surface
Incorrect cleaning methods being
used.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of
cleaning methods being used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms of
cookware are clean before use, and use
cookware with smooth bottoms.
Cookware has been slid across the
cooktop surface.
Areas of discoloration on the
cooktop.
Food spillovers not cleaned before next
use.
See the
Cleaning the glass cooktop
section.
Hot surface on a model with a
light-colored glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary and
will disappear as the glass cools.
Plastic melted to the surface
Hot cooktop came into contact with
plastic placed on the hot cooktop.
See the
Glass surface–potential for permanent
damage
section in the Cleaning the glass
cooktop section.
Pitting (or indentation) of the
cooktop
Hot sugar mixture spilled on the
cooktop.
Call a qualified technician for replacement.
Frequent cycling off and on of
surface units
Improper cookware being used.
Use only flat cookware to minimize cycling.
Surface indicator lights turn on, but
surface units do not work
The self-clean cycle has been set.
During a self-clean cycle, the surface units will
not work. Press the OFF pad to stop the
self-clean cycle or wait until the self-clean cycle
is finished to set and use the surface units. See
the
About the radiant surface units
section.
Surface unit stops glowing when
turned to a lower setting
This is normal. The unit is still on and
hot.
NS-RNE4BWH8-C_17-0680_User MAN_V2_ENG.fm Page 41 Monday, September 18, 2017 1:12 PM