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7. Trouble Shooting

If the UPS system does not operate correctly, first check the operating
information on the LCD display.
Please attempt to solve the problem using the table below. If the
problem still persists, consult your dealer.

7.1 Trouble Shooting According To Warning Indication

Problem Displayed

Possible cause

Remedy

Read EEPROM Error

UPS internal fault

Consult dealer.

Emergency Power Off

EPO connector is

open

Check the EPO connector

status

On Maintain Bypass

Maintain bypass
switch is open

Check the maintain bypass
switch status

Site Wiring Fault

Phase and neutral
conductor at input of
UPS system are
reversed

Reverse mains power wiring.

Battery Disconnected

Battery pack is not
connected correctly

Do the battery test to confirm.

Check the battery bank is
connected to the UPS.

Check the battery breaker is
turn on.

Low Battery Warning

Battery voltage is low

When audible alarm sounding
every second, battery is almost
empty.

Output Overload

Overload

Check the loads and remove
some non-critical loads.

Check if some loads are failed.

Fan Failure

Fan abnormal

Check if the fan is running
normally.

Charger Failure

The charge fails

Consult dealer.

Содержание OnLine 10K

Страница 1: ...USER MANUAL ONLINE UPS INNOVA 6 10K TOWER ...

Страница 2: ...lation 12 4 1 Moving to the installation site 12 4 2 Unpacking and inspection 12 4 3 Input and output power wires and protective earth ground installation 13 4 4 Operating procedure for connecting with the external battery 17 4 5 EPO Connection 18 5 Operation 19 5 1 Display Panel 19 5 2 Operating mode 22 5 3 Turning on and Turning off UPS 28 5 4 LCD operation 29 6 Special function 40 6 1 HE functi...

Страница 3: ...7 3 Trouble Shooting In Else Cases 50 8 Battery Maintenance 51 9 Communication Port 52 9 1 USB Interface 52 9 2 Dry contact Interface 52 9 3 Intelligent slot 52 10 Software 53 ...

Страница 4: ...posed to direct sunlight or near heat Do not connect appliances or items of equipment which would overload the UPS e g laser printers etc to the UPS output Place cables in such a way that no one can step on or trip over them Connect UPS with the earth reliably before connecting to the building wiring terminal and external battery source must also be earthed An integral single emergency switching d...

Страница 5: ...ent source batteries In order to fully disconnect the UPS first turn the input breaker in the OFF position then disconnect the mains lead Indiscriminate operation of switches may cause output loss or damage to equipment Refer to instruction before conducting any control While the UPSs work as a parallel system the external parallel cable should be reinforced insulation Ensure that no liquid or oth...

Страница 6: ...y wristwatches rings and other metal objects use only tools with insulated grips and handles When changing batteries replace with the same quantity and the same type of batteries Do not attempt to dispose of batteries by burning them It could cause explosion Do not open or destroy batteries Effluent electrolyte can cause injury to the skin and eyes It may be toxic Replace the fuse only by a fuse o...

Страница 7: ...000 4 3 Level 3 EFT IEC EN 61000 4 4 Level 4 SURGE IEC EN 61000 4 5 Level 4 CS IEC EN 61000 4 6 Level 3 MS IEC EN 61000 4 8 Level 3 Voltage Dips IEC EN 61000 4 11 Low Frequency Signals IEC EN 61000 2 2 Warning This is a product for cmmercial and industrial application in the second environment installation restrictions or additional measures may be needed to prevente disturbances ...

Страница 8: ...5 2 Description of Commonly Used Symbols Some or all of the following symbols may be used in this manual It is advisable to familiarize yourself with them and understand their meaning ...

Страница 9: ...ed as follows Please confirm whether it is the model you intend to purchase by performing a visual inspection of the Model No on the rear panel of the UPS S Model Extended backup time 3 1 Feature This series UPS is a new generation of UPS which provides the outstanding reliability and most cost performance ratio in the industrial Following benefit the product has True online double conversion tech...

Страница 10: ...undancy to increase the reliability and flexibility Number of parallel operating UPS is up to 4 HE mode with high efficiency 0 96 save power expense for user Input or output ISO transformer compatibility Start able without battery 3 2 Electrical specifications INPUT Model No 6K S 10K S Phase Single Voltage 176 276VAC Frequency 45 55 54 66 Hz Current A THDI 5 full load Power Factor 0 99 full load O...

Страница 11: ...AC The overload capacity should be derated in Line mode while the circumstance temperature is larger than 35 degree BATTERIES Model No 6K 10K Internal BAT number and type 20 12V 7Ah 20 12V 9Ah Current of external BAT pack 30Amax 50Amax 3 3 Operating Environment Operating Temperature 0 o C to 45 o C Operating humidity 95 Altitude 1000m Storage temperature 15 o C to 50 o C The load capacity should b...

Страница 12: ...pical values at 25 C in minutes Model No 100 Load 50 Load 6K 5 10K 5 3 5 Dimensions and weights Model No Dimensions W H D mm Net Weight kg 6K 260 x 708 x 550 89 6KS 260 x 708 x 550 34 10K 260 x 708 x 550 92 10KS 260 x 708 x 550 37 ...

Страница 13: ...10 Fig 3 1 Front view of 6K S 10K S ...

Страница 14: ...11 6K S 10K S Fig 3 2 Back View of 6K S 10K S ...

Страница 15: ... the plastic poly straps around the shipping container and remove the corrugated carton and the PS foam on the top of the UPS With one or two people on each side of the UPS lift the UPS out of the pallet Warning the plastic poly straps around the shipping container are under tension While cutting don t face to them they will spring back and may cause eye injury The shipping materials are recyclabl...

Страница 16: ...round installation 4 3 1 Notes for installation 1 The UPS must be installed in a location with good ventilation far away from water inflammable gas and corrosive agents 2 Ensure the air vents on the front and rear of the UPS are not blocked Allow at least 0 5m of space on each side 3 Condensation to water drops may occur if the UPS is unpacked in a very low temperature environment In this case it ...

Страница 17: ...mm 2 10AWG 10 mm 2 6AWG Input breaker 50A 250VAC 80A 250VAC Input fuse 60A 250VAC 90A 250AC Output L N Min conductor cross section 4mm 2 10AWG 10 mm 2 6AWG External Battery Cabinet Positive Pole Negative pole Neutral Pole Min conductor cross section 4mm 2 10AWG 10 mm 2 6AWG External Battery Cabinet Fuse in Positive Pole Negative pole Neutral Pole 60A 240VDC 90A 240VDC For safety please cut off the...

Страница 18: ... shut down completely 3 Open the terminal block cover located on the rear panel of UPS please refer to the appearance diagram 4 For 6KVA UPS it is recommended to select the UL1015 10AWG 4mm2 or other insulated wire which complies with AWG Standard for the UPS input and output wirings 5 For 10KVA UPS it is recommended to select the UL1015 6AWG 10mm2 or other insulated wire which complies with AWG S...

Страница 19: ...e removed 10 Install an output breaker between the output terminal of UPS and the load and the breaker should with leakage current protective function if necessary 11 Turn off all the loads first before connecting the load with the UPS then perform the connection and finally turn on the loads one by one 12 After completing the installation check all the wires is connected correctly and tightly 13 ...

Страница 20: ... strictly followed 2 For 6KVA select the UL1015 10AWG 4mm2 respectively or other insulated wire which complies with AWG Standard for the UPS battery wirings 3 For 10KVA select the UL1015 6AWG 10mm2 respectively or other insulated wire which complies with AWG Standard for the UPS battery wirings 4 The external battery pack must be independent for each UPS It is forbidden that two UPSs use same exte...

Страница 21: ...f the output at once by operating the EPO port manually 4 5 2 The connection Normally the EPO connector is closed with a wire on the rear panel which is supplied in the accessory Once the connector is open the UPS would stop the output and enter EPO status Enable the EPO status Disable the EPO status Fig 4 7 Default EPO status To recover to normal status first EPO connector should be closed and en...

Страница 22: ...four colorized LEDs to provide more convenient information Fig 5 1 Control Panel Table 5 1 Control Button Functions The Button Funtion Illustration Power on When the unit is no power and has connected with battery press this button for 100ms 1s to power on Turn on When the unit is powered on and is in Bypass mode press this button for 1s to turn on Turn off When the unit has been turned on press t...

Страница 23: ...on Enter next menu tree Press this button for 100ms 1s to select the present menu option or enter next menu but do not change any setting Select one menu option Press this button for 100ms 1s to select the present menu option or enter next menu but do not change any setting Confirm the present setting Press this button for 1s to confirm the edited options and change the setting Table 5 2 LED defin...

Страница 24: ... status events measurements identification and settings through the front panel display During powering on the LCD would display the Welcome logo for several seconds and then enter to the default page which shows the UPS status summary The display automatically returns to the default UPS status summary screen when no button has been pressed for 15 minutes On the UPS status summary screen it provid...

Страница 25: ... LCD is illustrated in the chapter of 5 5 5 2 Operating mode The different graphic symbol could be displayed corresponding to current operating mode or status 5 2 1 Line mode The example of LCD display in Line mode is shown in the following diagram Fig 5 3 Line mode ...

Страница 26: ...anel is pressed for more than 1 second again the buzzer will stop beeping in silence mode 5 2 3 Bypass with output The LCD display in bypass mode with output is shown in the following diagram The UPS does not have the backup function when it is in bypass mode The power used by the load is supplied from the utility power via internal filter The UPS will beep once every 2 minutes in bypass mode Fig ...

Страница 27: ... UPS is turned on the power used by the load is supplied from the utility power via internal filter while the utility power is in normal range so the high efficiency could be gained in the HE mode Once the mains is loss or abnormal the UPS would transfer to Line mode or Battery mode and the load is supplied continuously Fig 5 7 HE mode 1 The function could be enabled through the LCD setting or the...

Страница 28: ...r to battery mode and the load is supplied continuously Fig 5 8 Converter mode 1 The function could be enabled through the LCD setting or the software Winpower etc 2 The load should be derating to 60 in converter mode 5 2 7 Warning When the warning occurs it illustrates that there are some abnormal problems during the operation of UPS Normally the problems are not fatal and the UPS continues worki...

Страница 29: ...o bypass and keep alarming The backlight of LCD would also turn to red The detailed fault table is shown in chapter of 7 Fig 5 10 Fault 5 2 9 Other status When the UPS is overload the alarm will beep twice every second Some unnecessary loads should be get rid of one by one to decrease the loads connected to the UPS less than 90 of its nominal power capacity ...

Страница 30: ...hted circularly and the symbol of battery test would be shown on the display Fig 5 12 Battery test And if the battery status detected is bad battery detected or battery disconnected the symbol of battery failure would be shown and UPS would alarm Fig 5 13 Battery fails ...

Страница 31: ...continuously for more than 1 second the buzzer will beep for 1s UPS starts to turn on 4 A few seconds later the UPS turns into Line mode If the utility power is abnormal the UPS will transfer to Battery mode without output interruption of the UPS 5 3 2 Turning on UPS without utility 1 Check all the connection is correct Check the breaker of external battery pack is in ON position 2 By pressing but...

Страница 32: ...ll cut off the output at once 2 A few seconds later LCD shuts down and no voltage is available from the UPS output 5 4 LCD operation Except the default UPS status summary screen the user could get more useful information about UPS current status detailed various measurements old events which ever occurred UPS own identification and could change the settings to fit the user own requirements optimiz...

Страница 33: ...us menu By pressing on the menu of UPS status the display would enter the next UPS status menu tree The content of UPS status menu tree is same as the default UPS status summary menu By pressing 1s the display would return the last main menu tree ...

Страница 34: ...have been recorded here The information includes the illustration the event code and the operating time of UPS when the event happened By press or 1s all the event could be displayed one by one The max number of record is 50 when the number is larger than 50 the oldest one would be changed to the newest information By pressing 1s the display would return the last main menu tree ...

Страница 35: ...ment the display would enter the next measurement menu tree A lot of detailed useful information could be checked here Ex the output voltage and frequency the output current the load capacity the input voltage and frequency etc By pressing 1s the display would return the last main menu tree ...

Страница 36: ...e command to turn off one UPS which is operated currently in a parallel system and other UPSs continue working to supply the load in the parallel system 2 Single UPS battery test is one command to control one UPS which is operated currently in a parallel system to do the battery test singly and other UPSs do not do the battery test 3 Parallel UPS battery test is one command to control all UPS in a...

Страница 37: ...cover to normal status enter this menu to reset error status then UPS would stop alarm and recover to Bypass mode And the reason of fault should be checked and deleted before UPS is turned on again by manual operation 6 Restore factory settings all the settings would be recover to default factory settings It could only be done in Bypass mode Fig 5 18 Control menu tree Example clear EPO status ...

Страница 38: ...ress on the menu of Identification the display would enter the next identification menu tree The identification information includes UPS serial number firmware serial number model type would be shown here By press 1s the display would return the last main menu tree ...

Страница 39: ... using the settings Some settings would change the specification and some settings would enable or disable some functions The unsuitable option set by user may result in potential failures or protecting function loss even directly damage the load battery or UPS The most of settings could only be done while UPS is in Bypass mode ...

Страница 40: ...ed AutoBypass enabled Inv short clearance enabled LCD contrast 0 Clear event log Total events 50 Control commands from serial port enabled Battery quantity 20 EPO input polarity open HE voltage high limit 10 HE voltage low limit 10 HE frequency high limit 10 HE frequency low limit 10 Bypass frequency low limit 10 Bypass frequency high limit 10 Bypass voltage low limit 176V Bypass voltage high limi...

Страница 41: ...led enabled Bypass voltage low limit 176 205V 176V Bypass voltage high limit 235 276V 264V Bypass frequency High limit 70Hz 70Hz Bypass frequency Low limit 40Hz 40Hz HE frequency High Limit 5 10 5 HE frequency Low Limit 5 10 5 HE voltage High limit 1 10 5 HE voltage Low limit 1 10 5 Inv short clearance enabled disabled disabled Site wiring fault alarm enabled disabled enabled Audio alarm enable en...

Страница 42: ...39 Example set rated output voltage value Fig 5 22 Set rated output voltage value ...

Страница 43: ...ined in HE mode It is also called economy mode Once the mains is loss or abnormal the UPS would transfer to Line mode or Battery mode and the load is supplied continuously The great virtue is overall high efficiency 0 96 of UPS to save power for user But the disadvantage is 1 the load can not be protected as well as in Line mode for the load is directly supplied from the utility 2 the transfer tim...

Страница 44: ...be enabled through the LCD setting in Bypass mode Enter the power strategy setting menu by following chapter of 5 5 7 6 3 Parallel function 6 3 1 Brief introduction of the redundancy N X is currently the most reliable power supply structure N represents the minimum UPS number that the total load needs X represents the redundant UPS number i e the fault UPS number that the system can handle simulta...

Страница 45: ...the UPS connect each UPS one by one with the parallel cable and re screw the Parallel port cover which is supplied in the accessories 4 Strictly follow the chapter of 4 the wiring requirement of single UPS to perform the wiring of each UPS 5 Connect the output wires of each UPS to an output breaker panel 6 Disconnect the Jumper on JP1 and JP2 of the terminal block first and connect each output bre...

Страница 46: ...43 UPS 1 O P Breaker UPS 2 O P Breaker Main O P Breaker Main I P Breaker I P Ground O P Ground Fig 6 1 Input and output Terminal Block wiring diagram ...

Страница 47: ...ly to check if the voltage difference between them is less than 1V If the difference is more than 1V check the wiring 11 Press the button of one UPS each UPS would start to turn on all the UPSs would transfer to the INV mode together Measure the output voltage of each UPS separately to check if the voltage difference between them is less than 0 5V If the difference is more than 0 5V the UPSs need ...

Страница 48: ...ut down 4 Ensure the UPSs shut down totally set the UPS own maintenance switch from BPS to UPS and screw the maintenance cover plate back again Reinstall the new UPS parallel system by following step 1 to 12 of last chapter install a new parallel UPS system 5 Set the main maintenance switch or static switch from BPS to UPS Press the button of one UPS each UPS would start to turn on after turning o...

Страница 49: ...wanted UPS and reinstall the new UPS parallel system by following step 1 to 12 of last chapter install a new parallel UPS system 5 If the removed UPS or the remained UPS will be used in a stand alone mode then JP1 and JP2 on the terminal block should be connected with a short connection wire 6 Set the main maintenance switch or static switch from BPS to UPS Press the button of one UPS each UPS wou...

Страница 50: ...ain bypass switch is open Check the maintain bypass switch status Site Wiring Fault Phase and neutral conductor at input of UPS system are reversed Reverse mains power wiring Battery Disconnected Battery pack is not connected correctly Do the battery test to confirm Check the battery bank is connected to the UPS Check the battery breaker is turn on Low Battery Warning Battery voltage is low When a...

Страница 51: ...The parallel cable is disconnected Check the parallel cable Communication cable female disconnected The parallel cable is disconnected Check the parallel cable Parallel Battery Connection Different The battery packs of some UPSs are disconnected Check if all the battery pack is connected Parallel input different The mains input of some UPSs is disconnected Check the building wiring and input cable...

Страница 52: ...ds is short circuit Ensure short circuit is removed before turning on again Heatsink Over Temperature Fault Inside temperature of UPS is too high Check the ventilation of UPS and the ambient temperature Bus Over Voltage UPS internal fault Consult dealer Bus Under Voltage UPS internal fault Consult dealer Bus Unbalance UPS internal fault Consult dealer Bus short UPS internal fault Consult dealer Bu...

Страница 53: ...ery 4 seconds Input voltage and or frequency are out of tolerance Check input power source Check the building wiring and input cable Check if the input breaker is closed Emergency supply period shorter than nominal value Batteries not fully charged batteries defect Charge the batteries for at least 12 hours and then check capacity Please have the following information at hand before calling the Af...

Страница 54: ...rcharging and over discharging The UPS should be charged once every 4 to 6 months if it has not been used for a long time In the regions of hot climates the battery should be charged and discharged every 2 months The standard charging time should be at least 12 hours Under normal conditions the battery life lasts 3 to 5 years In case if the battery is found not in good condition earlier replacemen...

Страница 55: ...and description of DB 9 connector Pin Description I O Pin Description I O 1 UPS Fail Output 6 Bypass Output 2 Summary Alarm Output 7 Battery Low Output 3 GND Input 8 UPS ON Output 4 Remote Shutdown Input 9 Line Loss Output 5 Common Input 9 3 Intelligent slot This series is equipped with an intelligent slot for Webpower optional accessory or other optional card to achieve remote management of the U...

Страница 56: ...ed with local computer through RS232 or USB protocol no matter how far from the UPSs Installation procedure 1 Go to the website http www ups software download com winpower htm 2 Choose the operation system you need and follow the instruction described on the website to download the software 3 When downloading all required files from the internet enter the serial No 511C1 01220 0100 478DF2A to inst...

Страница 57: ...54 614 09910 00 ...

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