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Credit Card Plus: Ingenico iPP320
© 2018 athenahealth, Inc.
Rev 1.52 - Page 8
Usage
Using
Swipe
/
Manual
card entry (non EMV cards or over-the-phone transactions)
•
Swipes
: Cards without a chip (non-EMV) should be swiped using the magnetic stripe reader on the side
of the device (see image below) when prompted by the terminal. If an EMV card is swiped before
attempting the insert method, the terminal will prompt for the card to be inserted (see next section). The
terminal will accept the EMV card entry via magnetic swipe
only if the insert method is attempted and
fails first
.
•
Manual
: When performing an “over the phone” or other manual transaction, manual entry should be
specified in athenaNet. In this case, the terminal will prompt for a credit card number, expiration date,
CVV code, and zip code. Enter these values using the PIN-pad and pressing the green key after each
entry to complete payment.
Using
Insert
card entry for EMV cards
Accepting credit cards with EMV chips is similar to accepting magnetic stripe cards, with a few key
differences. To accept EMV card payments:
1.
Begin the transaction normally. When prompted by the terminal, completely
Insert
the card (see picture
below), chip first, into the slot until it stops. Do not remove the card until the transaction is complete or
the transaction will fail.