Credit Card Plus: Ingenico iPP320
© 2018 athenahealth, Inc.
Rev 1.52 - Page 11
Troubleshooting and Installation Notes
Troubleshooting instructions that address common installation issues are below. If you require additional
assistance, please contact your IT department.
Q: Where can I find the Frequently Asked Questions (FAQ) for EMV/P2PE and how it affects my
practice?
A:
The FAQ at the following URL contains the answers to a large number of questions about EMV/P2PE as well
as additional information about the iPP320 device:
https://community.athenahealth.com/docs/DOC-1830
Q: Where can I find a detailed list of the requirements for the iPP320 terminal?
A:
The use of the Ingenico iPP320 terminal comes with certain technical requirements:
•
General athenaNet requirements: See the
athenahealth Tech Requirements
Hub.
•
Browser: Only the latest version of IE 11, Chrome, and Edge are supported.
•
Operating System: Windows (7/8.1/10) is supported, Mac OS is not supported.
•
Software/Permissions:
o
Installation of the athenaNet Device Manager and Ingenico driver software packages will
require administrative rights on the local computer.
o
Installation of the most recent version of the .NET Framework.
•
Physical Space:
o
The iPP320 terminal measures 6.9 x 2.95 x 1.38" in size. It is designed to be a patient-facing
device, which is an important consideration for EMV PIN # entry. Practices may wish to secure
the terminal using the Kensington® locking port (lock not included).
•
Power/Connections:
o
An Ethernet port (RJ45) will be required for the device to communicate with Elavon’s servers via
the internet.
▪
Note: Wireless (WiFi) connectivity within the devices is
not
an offered hardware option,
however customers may connect the device to a WiFi access point/bridge via
Ethernet/RJ45 cabling if they so choose.
o
One available USB port on the local computer is required.
o
A power outlet is required for the AC adapter.
•
Networking/Firewall configuration:
o
In addition to the wired Ethernet connection mentioned above, your network must be
configured to allow certain connections from the credit card terminal to the internet to work
properly. The following
outbound
hosts and ports must be allowed (i.e. from iPP320 terminal to
these internet hosts).
▪
fuseboxtrant.elavon.net
on port
7000
:
