Credit Card Plus: Ingenico iPP320
© 2018 athenahealth, Inc.
Rev 1.52 - Page 12
•
Used to connect to Elavon’s processing gateway
. Note that the IP address for this
host may change!
2
▪
termmgttest.elavon.com
and
termmgt.elavon.com
on ports
439
and
450
:
•
Used to connect to E
lavon’s firmware update servers. Note that IP addresses
o
These networking requirements will not require special changes for basic network setups
, such as
those using NAT (network address translation) gateways without special restrictions. While NAT
between the Ingenico terminals and Elavon servers works fine, proxy servers are
not
supported.
Please contact your IT department if you have questions about your network configuration
.
The diagram below summarizes the ports and connections that the terminal requires for proper operation. For
a related transaction flow diagram, please see the Credit Card Security FAQ:
https://community.athenahealth.com/docs/DOC-1830
Ingenico Terminal Connections
Ingenico
Terminal
(Incl. Magic Box)
TCP/IP ports
439, 450
TCP/IP port
7000
USB
Your Practice’s
Computer
Local network
connected to
internet (LAN)
Ethernet
(RJ45)
Elavon Terminal
Update Servers
Elavon Transaction
Servers
Power
DHCP
Server
Q: Can I move a terminal between different physical locations/merchant accounts?
A:
So long as you are within the athenahealth network, yes. Any Ingenico terminal running the Simplify
software should be usable with any properly configured merchant account in athenaNet. The merchant
account information is
not
encoded into the terminal. Instead, athenaNet directs the terminal to use a specific
merchant account based on the athenaNet user ID and department they are logged into. This feature
enables practices to make payments to any of their merchant accounts from any terminal, and also allows
practices to move terminals between locations, should the need arise.
Q: Where can I find instructions/troubleshooting for athenaNet Device Manager?
A:
Instructions applicable to all devices can be found in the athenaNet Device Manager guide here:
https://community.athenahealth.com/docs/DOC-4852
. Note that this guide also has a troubleshooting section
that covers a wide variety of problems encountered when using ADM.
Q
: My terminal is stuck at the “Initializing Host IP”
or “Network Problem”
screen. What should I do?
2
Network administrators are strongly urged to use DNS-based filtering for their firewalls due to the potential for IP addresses
to change. However, certain setups are not compatible with DNS filtering. For such networks, athenahealth recommends
white-listing communication to ports
7000
,
439
, and
450
on the following Elavon-owned IP ranges:
198.203.191.0/24
and
198.203.192.0/24
.
