Copyright © 2003-2005 InfoSight Corporation All Rights Reserved
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BASIC TROUBLE SHOOTING
Service during normal business hours (Monday-Friday, 8am-5pm): 888-642-3600 or 740-642-3600
Emergency after-hours service: 1-800-401-0716 (outside the USA call 740-642-4666)
Red LED Status Light:
STEADY ON: ready to print.
OFF: no power to laser (power cord, key switch, power switch, fuses).
SLOW BLINK: out of tag stock.
FAST BLINK: E-STOP.
Problem:
Marker does not respond to print button.
Check power cord.
Check key switch.
Check E-STOP.
Check tag stock.
Check serial cable to PC.
Producer software must be running on the connected PC.
Bottom of main Producer screen indicates printer status – “ONLINE”, “ESTOP” or “UNKNOWN
MODE”. If UNKNOWN MODE, check communications cable and settings.
From within Producer, click on HELP-ABOUT. If the FIRMWARE VERSION is blank, your PC
does not see the printer. Check communications cable and settings.
Problem:
Out of tag message on PC screen.
Load more tag stock into printer.
Insert single tag in front tag slot.
Problem:
Tag exiting too far or not far enough (breakoff “nick” not aligned with exit slot).
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Tag print appears very light, fine lines appear to drop out.
Reduce laser speed (DARKER)
Increase Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Final output lens may require cleaning (see Maintenance section below).
Problem:
Tag print shows “shadows”
Decrease Laser Off Tickle (SETUP-PRINTER CONFIGURATION).
Problem:
Tag print not aligned correctly with breakoff “nicks” (leading & trailing edges).
Check that actual tag size in machine and programmed tag size in Producer (LAYOUT-SETUP-
GEOMETRY) are the same.
The printer may need to be re-calibrated. See the Troubleshooting & Maintenance / Feed and Tag
Adjustment section of the built-in help.
Problem:
Barcode too long for tag size.
Reduce number of characters in barcode data.
Use more efficient barcode symbology.
Reduce barcode scale.
