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KE-28XX InfoTag
®
Marker
4.4 TROUBLE SHOOTING
Service during normal business hours (Monday-Friday, 8am-5pm):
1.888.642.3600 (outside the USA call +1.740.642.3600)
Emergency after-hours service:
1.800.401.0716 (outside the USA call +1.740.642.4666)
Problem:
Marker does not respond to print button.
Solution:
Check E-Stop
Check key switch
Problem:
No laser printing on tag (Blank tag)
Solution:
Check Heat exchanger fluid level
Problem:
E-
Stop won’t light.
Solution:
Pull E-Stop button
Check key switch
Problem:
Out of tag message on screen.
Solution:
Out of tag stock.
Problem:
Tag exiting to far or not far enough.
Solution:
Check Stepper resolution.
Check Stepper Rate.
Problem:
No display on terminal.
Solution:
Check terminal configuration.
19200 baud , No parity , 8 data bit, 1 stop , VT220
Cable from Ke28xx should be plugged into MAIN on back of terminal.
Problem:
Light print across entire tag.
Solution:
Lens/Mirrors require servicing
Problem:
Excessive amount of dust inside.
Solution:
Replace filter on sides of marker.
Check to make sure vent is unobstructed.
Problem:
Incorrect information printed on tag.
Solution:
%1O or %2O is typed in incorrect using a zero instead of an O (OH)
Problem:
Fine lines in tag print.
Solution:
Stepper motor rate set to low in MARKER SETUP ADVANCED Screen.
Lens cleaning
Problem:
Barcode too long for tag size.
Solution:
Reduce number of characters in barcode data.
Use more efficient barcode symbology.
Reduce barcode scale.