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are connected to the video capture card simultaneously?
A: The card will record and capture the sound via the microphone port. The microphone
function of the headphone will be disabled.
Q: Why cannot I capture sound, nor hear voice via the headphone connected to the video
capture card?
A: First make sure that you’ve properly configured your device. Next, check if the setting of
audio output device on your computer connected with the HDMI output port on the video
capture card is set as “HDMI_Capture”. Note that the headphone port only supports
headphones of US standard.
Q: When I connect the video capture card to a USB 3.0 port, the card can work properly.
However, when I connect it to a USB 2.0 port, the image on the OBS Studio gets stuck or
blurry. Why?
A: The input format on USB 3.0 and USB 2.0 based systems are YUY2 and MJPEG
respectively. Please check if the video format setting on your device is correct.
Q: When I switch the HDMI cable to a new source, the video capture card did not show
anything in OBS Studio. How do I fix this?
A: Double-click the “Video Capture Device” source (or the unique name it was given) to
open the property frame. You should see a “Deactivate” button in the drop-down menu of
the “Device”. Click the button, and then remove the HDMI cable that’s connected to the
HDMI input on the video capture card. Wait for one second and reconnect the HDMI cable
