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OP
+
VTX
Installation and Operation Manual
43
Problem
Magellan CCS software sees the frame, but does not find all of the modules.
Solutions
Remove any legacy 6800 series products.
Plug your modules in before starting the discovery.
Start your discovery after the frame and all modules have fully powered up.
Refresh the Magellan CCS software and ensure that the installed modules are fully
powered up first before discovery.
Problem
Magellan CCS Software does not respond after it is launched.
Solutions
Close any Magellan CCS software that is already launched.
Problem
Magellan CCS software shows a module in the
Control
window, but cannot control it.
Solution
Follow this procedure:
1
Set the module’s Local/Remote jumper to
Remote.
2
Ensure the module name in the
Control
window matches the module type in the frame.
3
Gently push the module into its slot in the frame to ensure it is seated properly and
powered up.
4
Verify that the
Control
window indicates the device is ready.
Hardware Communication Problems
Problem
After a power failure, the frames and PC do not communicate.
Solution
Follow this procedure:
1
Wait four minutes for the frames to recover from the power failure.
2
Close the Magellan CCS software, and then restart the PC.
3
Restart the software application.